Solved Failed updates "WindowsUpdate_8007370B" "WindowsUpdate_dt000"

[Orpheous]

Hi Noel,
Thank you for your last post and registry fix. I just completed your instructions and have attached the compressed View attachment 363017

 

[NoelDP]

 Line 58571: 2015-06-17 18:09:30, Info                  CSI    00000305 [SR] Repairing 1 components
 Line 58572: 2015-06-17 18:09:30, Info                  CSI    00000306 [SR] Beginning Verify and Repair transaction
 Line 58573: 2015-06-17 18:09:30, Info                  CSI    00000307 [SR] Repairing corrupted file [ml:76{38},l:74{37}]"\??\C:\Windows\SysWOW64\InstallShield"\[l:20{10}]"_isdel.exe" from store
 Line 58582: 2015-06-17 18:09:30, Info                  CSI    00000309 [SR] Repair complete
 Line 58583: 2015-06-17 18:09:30, Info                  CSI    0000030a [SR] Committing transaction
 Line 58588: 2015-06-17 18:09:30, Info                  CSI    0000030e [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired
S

... so it looks as if it's fixed.

Try Windows Update now - do a Check for updates, and install only the oldest one found - post back with any error message if it fails.
If it goes in OK, try the rest.

 

[Orpheous]

Hi Noel,
I managed to install 1 of the important updates, but the definitions files for MSE failed to install.
They seemed to install ok when I ran the updates through the MSE interface.
None of the optional updates will install, and return the error code "WindowsUpdate_80073712" "WindowsUpdate_dt000".
I ran sfc /scannow, which said there were no issues, and also ran CheckSUR...
Am I at the point where I should be considering a repair install yet?

 

[NoelDP]

Please post the new logs - the CheckSUR is probably the one I really need, but the CBS may help.

 

[Orpheous]

This is the only entry in the CheckSUR log:
Checking Component Store
(f) CSI Corrupt Component Keyform 0x00000000 identity amd64_4a5d5q29c6f7f65e24c414ac03c88e99_31bf3856ad364e35_6.1.7601.22616_none_f5c72c9e3d5bf927 identity and keyform do not match; keyform is wrong.

The compressed size of the CBS log is over 6mb Is it ok to delete or clear the log and rerun sfc?

 

[NoelDP]

The forum will accept up to 8MB zipped files?

From the sound of it, I'd better take a look at the COMPONENTS hive...

I need to have alook at your COMPONENTS registry hive



Please copy theC:\Windows\System32\config\COMPONENTS file (no extension) to your desktop andthen compress it - upload the compressed file to your favoured fileshare site(preferably Dropbox or OneDrive) and post a link.

 

[Orpheous]

Thanks Noel!
For some reason DropBox is taking forever to upload the compressed components file, so I've uploaded the unaltered file and the CBS log (just in case) to NoelDP
Would love to know where to look to begin learning how to analyse and edit registry files as you do... any hints?

 

[NoelDP]

I'll looks at the COMPONENTS file when I get time - probably over the weekend!

Here's the relevant error from the CBS.log, anyhow...

2015-06-19 14:09:11, Info                  CSI    ral]) comp: (null) man: @0x3abeb8
  Stage (1): flags: 8 app: [Microsoft-Windows-WindowsUpdateClient-Core, Version = 7.6.7601.18847, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) comp: (null) man: @0x3aa8c8
2015-06-19 14:09:11, Error                 CSI    [EMAIL="0000002b@2015/6/19:04:09:11.702"]0000002b@2015/6/19:04:09:11.702[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource [101]"amd64_microsoft-windows-w..lient-aux.resources_31bf3856ad364e35_7.6.7601.18804_en-us_e70f6d001451c7d7"[gle=0x80004005]
2015-06-19 14:09:22, Error                 CSI    0000002c (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #299211# from CCSDirectTransaction::OperateEnding at index 0 of 14 (0x000000000000000e) operations, disposition 0[gle=0xd015001a]
2015-06-19 14:09:22, Error                 CSI    0000002d (F) HRESULT_FROM_WIN32(14098) #298732# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x23c08c0, mp = @0x23c10c0, disp = 0)[gle=0x80073712]
2015-06-19 14:09:22, Info                  CBS    Failed to add one or more component [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-19 14:09:22, Error                 CBS    Failed to complete component closure [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-19 14:09:22, Info                  CSI    [EMAIL="0000002e@2015/6/19:04:09:22.205"]0000002e@2015/6/19:04:09:22.205[/EMAIL] CSI Transaction @0x3bdc20 destroyed
2015-06-19 14:09:22, Info                  CBS    Perf: Resolve chain complete.
2015-06-19 14:09:22, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-19 14:09:22, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2015-06-19 14:09:22, Info                  CBS    WER: Generating failure report for package: Package_for_KB3050265~31bf3856ad364e35~amd64~~6.1.1.9, status: 0x80073712, failure source: Resolve, start state: Absent, target state: Staged, client id: WindowsUpdateAgent

 

[Orpheous]

Enjoy your weekend! I/we really appreciate all your help Noel

 

[NoelDP]

OKay - it came down a lot quicker than I expected, and was easier to fix than I thought

(It may take a while to upload though - so try in about an hour)


I've uploaded a file - ophae.zip - to my OneDrive at Noel's OneDrive

Please download and save it to your desktop.

Right-click on the file and select Extract All, andsave to the default destination (which should be a folder on the desktop)

Create a new System Restore point

Open an Elevated Command Prompt, and run the followingcommands.

IF EXIST C:\Windows\System32\config\COMPONENTS.OLD1 DEL C:\Windows\System32\config\COMPONENTS.OLD1
REN C:\Windows\System32\config\COMPONENTS COMPONENTS.OLD1
COPY "%userprofile%\desktop\ophae\COMPONENTS" C:\Windows\System32\config
 
 
.

If you get an error with any command, STOP THERE - donot reboot! - post for instructions.

Assuming all commands go OK, reboot, and run anotherCheckSUR scan - post the new CheckSUR.log file.

 

[Orpheous]

I completed the steps as you posted, CheckSUR.log is as follows:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-06-19 16:23

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 738
No errors detected

But Windows Update still shows the same error code "WindowsUpdate_80073712" "WindowsUpdate_dt000"

 

[NoelDP]

OK - I need to see the new CBS.log file so I can try and isolate the exact error. Please also post the C:\Windows\windowsupdate.log file

 

[Orpheous]

Hi Noel,
Please find attached the dropbox link to the CBS and windowsupdate logfiles as requested
Thank you!

 

[NoelDP]

Here's the error from the windowsupdate.log...

2015-06-19 18:23:10:384  436 a3c Agent   *   UpdateId = {EF2C65CC-69A5-4F5A-8E11-2BCF2EA0F5D2}.200
2015-06-19 18:23:10:384  436 a3c Agent   *     Bundles 1 updates:
2015-06-19 18:23:10:384  436 a3c Agent   *       {3AEEB200-B35D-4A7A-89D3-012B86BBB323}.200
2015-06-19 18:23:10:384  436 a3c DnldMgr ***********  DnldMgr: New download job [UpdateId = {3AEEB200-B35D-4A7A-89D3-012B86BBB323}.200]  ***********
2015-06-19 18:23:10:384  436 a3c DnldMgr   * Queueing update for download handler request generation.
2015-06-19 18:23:10:384  436 a3c DnldMgr Generating download request for update {3AEEB200-B35D-4A7A-89D3-012B86BBB323}.200
2015-06-19 18:23:10:669  436 11e8 AU >>##  RESUMED  ## AU: Download update [UpdateId = {BE381886-EFBE-4B14-A1E0-7801FACF1634}]
2015-06-19 18:23:10:669  436 11e8 AU   # WARNING: Download failed, error = 0x80073712
.....
2015-06-19 18:23:10:708  436 a3c Handler Detected download state is dsHavePackage
2015-06-19 18:23:18:926  436 63c Handler FATAL: CBS called Error with 0x80073712, 
2015-06-19 18:23:18:926  436 a3c Handler FATAL: UH: 0x80073712: Async stage operation failed in CUHCbsHandler::StageCbsPackage
2015-06-19 18:23:18:941  436 a3c Handler FATAL: Request generation for CBS update complete with hr=0x80073712 and pfResetSandbox=0

... so the error is actually a different one from the usual 'registry corrupt' meaning for this code!

Try installing the update from the standalone...
https://www.microsoft.com/en-us/download/details.aspx?id=47351

 

[Orpheous]

Hi Noel, Been moving house so wasn't able to check back in for a few days. The update failed to install with the error code 80073712

 

[NoelDP]

OK - since the problem appears to relate to the download phase of an install (even if it's not downloading things, that phase must be gone through anyhow) try a reset of Windows Update...
http://www.sevenforums.com/tutorials/91738-windows-update-reset.html - go straight to the full reset at option 3

 

[Orpheous]

Still no luck :/
I followed option three, including running the fix it tool and steps outlined in the link at the bottom in point 7. (https://support.microsoft.com/en-us/kb/2509997/en-us) which didn't work also

 

[NoelDP]

OK - please post the new windowsupdate.log

 

[Orpheous]

Hi Noel,
Been a little sidetracked lately and only just got home to check...
Please find the windowsupdate.log file attached
View attachment 364528

 

[NoelDP]

That WU log appears to be 12 days old? - the last entry is for 20/6/15.

please reboot and post a new one.