Failure to boot/post BSOD

[brian60]

This issue just arrived when I got a new headset, Azio GH808 Levetron. I plugged in the headset and the 7.1 surround wasn't working right so I went to their site and downloaded the windows driver, installed the driver and computer started acting up and kept going unresponsive so I restarted my pc and it shows the asrock screen then the Windows Error recovery pops up and says "Windows failed to start. A recent hardware or software change might be the cause." Which is clearly my headset. With the headset unplugged I start windows normally and it blue screens and restarts to the same screen. When I do startup repair, it does nothing...so now I'm stuck. I don't have any points that I can restore to it seems because I get an error when I try that option. If there is any way to remove the driver it would be appreciated.

 

[YoYo155]

Hello and welcome .

If you're able to access your desktop, please follow
http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html


If you're unable to follow the instructions rules, please report back.
What is the bugcheck code you're getting?

Follow this tutorial and select Disable Automatic Restart on System Failure that way it won't restart
right away and you can snap a picture of the BSOD.

• http://www.sevenforums.com/tutorials/666-advanced-boot-options.html

Upload it here.

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Did you try a http://www.sevenforums.com/tutorials/700-system-restore.html?
How does it act when you try to logon into http://www.sevenforums.com/tutorials/69585-safe-mode.html?

 

[brian60]

I am not able to reach desktop, I am posting from my phone. The BSOD has stop code 0x00000024 (0x0000000000190494, 0xFFFFFA8009443820, 0xFFFFFFFFC0000102, 0x0000000000000000) I did not do a system restore because I can't. I do not have a restore point made. And I can not get into safe mode, it blue screens when it boots into safe mode as well.
My apologies if this picture is too large, doing this from my phone once again..

 

[YoYo155]

OK thanks for the added info .
If you have anything you can't afford to lose now would be the time to back it up, following this tutorial:

• http://www.sevenforums.com/tutorials/287439-emergency-kit-save-your-files-dead-os.html

STOP 0x00000024: NTFS_FILE_SYSTEM

Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure

   Warning

The Following Method Should NOT Be Performed On An SSD!

​

:ar: Testing the HDD:

1. Perform a Disk Check | Disk Check- Scroll down to OPTION TWO of the tutorial and use the /R switch in the CHKDSK command | chkdsk C: /R.
2. Then Post the Disk Check results following | This Tutorial.
3. Once back in Windows, download Crystal Disk Info and post a screenshot (multiple shots if you have more than one drive).
4. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
5. If SeaTools for DOS is unable to recognize your HDD:
6. Visit HDDdiag and follow the instructions | Or follow the instructions below.

If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fx key.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

• *Popular BIOS access keys.

Re-seat the sata and power.

Let us know the results.

 

[brian60]

I can't do any of this because I can't get to my desktop to download anything

 

[YoYo155]

Do you have access to another PC?

 

[brian60]

Not at the moment, we don't have our laptop so mine is our only computer.

 

[YoYo155]

Not at the moment, we don't have our laptop so mine is our only computer.

Hmm, not much we can do in this kind of situation .
A question, is that the only bug check code you are presented with?

You can try and follow along with this tutorial.

• http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html

 

[brian60]

How do I check for other bug codes? And does that mean until I have another computer I'm stuck?

 

[YoYo155]

How do I check for other bug codes? And does that mean until I have another computer I'm stuck?

Try to boot a few more times and see which bug check codes you get.
Well if you feel that the issue is the headset driver you could simply remove it by "loging in"
using a Linux distribution as suggested in post #4.
A different option is using the command prompt but that involves knowing the driver's name.
The drivers are located:

C:\Windows\System32\drivers\[I]DriveName.sys[/I]

• http://www.sevenforums.com/tutorials/682-command-prompt-startup.html
• How to Delete a File Using Command Prompt (with Pictures)
  

 

[brian60]

Sorry I was away so I couldn't do anything further about this. I would be willing to try and delete the driver with command prompt if I only knew what the driver was called...any clue how I would find that out? Maybe someone could download it it let me know?

 

[YoYo155]

Don't worry about it .
Do you still not have access to a different PC?

The driver names are as follow:

For an x64 (64bit) Windows: cm10864.sys
For an x86 (32bit) Windows: cm108.sys

 

[brian60]

Are you sure that these are the correct driver names for my headset? Sorry I took this long to reply again i have been quite busy lately. I went into system recovery then entered the command prompt and after system32> I type the command "del\drivers\cm10864.sys" and it says "The system cannot find the file specified." I also tried cm108 just in case, no luck.

 

[YoYo155]

I download the driver for Azio GH808 Levetron and there they were.
Why not go for a clean install, do you have anything to lose?

 

[brian60]

I have tried just about everything and I think I'm just gonna factory reset my computer...but I have a new issue, I don't know how to do it without your computer being able to boot.

 

[YoYo155]

Most (if not all) laptops have a boot key you can press to access the restore software,
what is the exact model of yours?

 

[brian60]

I don't have a laptop, I have a custom built desktop. Does that make a difference?

 

[YoYo155]

Yes, a custom built PC doesn't have a factory restore image built in to it.
You will need to perform a clean install.

• http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

 

[brian60]

It sucks that im gonna have to lose all my files, but I guess that's my only option.

 

[YoYo155]

Do you still not have access to different PC, for approximately ten minutes?