Solved Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time st

A

Amateur

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3:07 PM
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Adobe Acrobat XI Pro crashes within 30 seconds after launching. Also occurs with individual Acrobat programs. Adobe Acrobat XI Pro had previously operated without issue but then I had not used if for a couple of months. I contacted Adobe and they advised me it is an OS issue. I have searched, unsuccessfully, for Microsoft E-Mail support. I am at my wits end. Can you please assist me?

I have put together all of the info that I think you need. If there is more that you need please advise me.

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[FONT=&quot] [/FONT]
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[FONT=&quot]Faulting application name: Acrobat.exe, version: 11.0.6.70, time stamp: 0x52b52919[/FONT]
[FONT=&quot]Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86[/FONT]
[FONT=&quot]Exception code: 0xc06d007e[/FONT]
[FONT=&quot]Fault offset: 0x0000c42d[/FONT]
[FONT=&quot]Faulting process id: 0xc8c[/FONT]
[FONT=&quot]Faulting application start time: 0x01cf9de0b66898c2[/FONT]
[FONT=&quot]Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe[/FONT]
[FONT=&quot]Faulting module path: C:\windows\syswow64\KERNELBASE.dll[/FONT]
[FONT=&quot]Report Id: fd2862ad-09d3-11e4-b86e-00266c6dd8ef[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]+ System [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] - Provider [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] [ Name] Application Error [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] - EventID 1000 [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] [ Qualifiers] 0 [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] Level 2 [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] Task 100 [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] Keywords 0x80000000000000 [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] - TimeCreated [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] [ SystemTime] 2014-07-12T14:51:22.000000000Z [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] EventRecordID 382817 [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] Channel Application [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] Computer Terminator [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] Security [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]- EventData [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot] Acrobat.exe [/FONT]
[FONT=&quot] 11.0.6.70 [/FONT]
[FONT=&quot] 52b52919 [/FONT]
[FONT=&quot] KERNELBASE.dll [/FONT]
[FONT=&quot] 6.1.7601.18409 [/FONT]
[FONT=&quot] 53159a86 [/FONT]
[FONT=&quot] c06d007e [/FONT]
[FONT=&quot] 0000c42d [/FONT]
[FONT=&quot] c8c [/FONT]
[FONT=&quot] 01cf9de0b66898c2 [/FONT]
[FONT=&quot] C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe [/FONT]
[FONT=&quot] C:\windows\syswow64\KERNELBASE.dll [/FONT]
[FONT=&quot] fd2862ad-09d3-11e4-b86e-00266c6dd8ef[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]-[/FONT][FONT=&quot] <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">[/FONT]
[FONT=&quot]-[/FONT][FONT=&quot] <System>[/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Provider Name="Application Error" /> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <EventID Qualifiers="0">1000</EventID> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Level>2</Level> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Task>100</Task> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Keywords>0x80000000000000</Keywords> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <TimeCreated SystemTime="2014-07-12T14:51:22.000000000Z" /> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <EventRecordID>382817</EventRecordID> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Channel>Application</Channel> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Computer>Terminator</Computer> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Security /> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] </System>[/FONT]
[FONT=&quot]-[/FONT][FONT=&quot] <EventData>[/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Data>Acrobat.exe</Data> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Data>11.0.6.70</Data> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Data>52b52919</Data> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Data>KERNELBASE.dll</Data> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Data>6.1.7601.18409</Data> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Data>53159a86</Data> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Data>c06d007e</Data> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Data>0000c42d</Data> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Data>c8c</Data> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Data>01cf9de0b66898c2</Data> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe</Data> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Data>C:\windows\syswow64\KERNELBASE.dll</Data> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] <Data>fd2862ad-09d3-11e4-b86e-00266c6dd8ef</Data> [/FONT]
[FONT=&quot] [/FONT][FONT=&quot] </EventData>[/FONT]
[FONT=&quot] [/FONT][FONT=&quot] </Event>[/FONT]
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Toshiba A505 ACPI x64 based PC (Laptop)
OS
Windows 7 Professional x64
CPU
Intel Core i3 M330 2.13 GHz
Memory
8.00 GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
Hitachi S545050B9A300
Antivirus
MS Security Esentials & Webroot
Browser
Firefox
Welcome to the forum Amateur,

Could you upload the MSINFO file.

MSINFO32:
  • Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter.
  • Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
  • Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
KoolKat, thank you dude for your help. I'm just a poor old English teacher that is stupid about this stuff.
 

Attachments

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Toshiba A505 ACPI x64 based PC (Laptop)
OS
Windows 7 Professional x64
CPU
Intel Core i3 M330 2.13 GHz
Memory
8.00 GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
Hitachi S545050B9A300
Antivirus
MS Security Esentials & Webroot
Browser
Firefox
Dudette here :p

Okay, you have way too many items at start up.
Code: 
Skype	"c:\program files (x86)\skype\phone\skype.exe" /nosplash /minimized	NT AUTHORITY\SYSTEM	Startup
Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	NT AUTHORITY\LOCAL SERVICE	Startup
Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	NT AUTHORITY\NETWORK SERVICE	Startup
Calendar.exe	calendar.exe.lnk	Terminator\David	Startup
Calendar	calendar.lnk	Terminator\David	Startup
KeyText	keytext.lnk	Terminator\David	Startup
StrongDial.exe - Shortcut	strongdial.exe - shortcut.lnk	Terminator\David	Startup
TTK	ttk.lnk	Terminator\David	Startup
Actual Window Menu	"c:\program files (x86)\actual window menu\actualwindowmenucenter.exe"	Terminator\David	Startup
QQIntl	"c:\program files (x86)\tencent\qqintl\bin\qq.exe" /background	Terminator\David	Startup
StrongVPN Client	"c:\program files (x86)\strongvpn\strongdial.exe" --silent	Terminator\David	Startup
Sidebar	c:\program files\windows sidebar\sidebar.exe /autorun	Terminator\David	Startup
Download Nitro	"c:\program files (x86)\pcpitstop\download nitro\pcpitstop-nitro.exe" -autorun	Terminator\David	Startup
QQ2009	"c:\program files (x86)\tencent\qqintl\bin\qq.exe" /background	Terminator\David	Startup
Skype	"c:\program files (x86)\skype\phone\skype.exe" /nosplash /minimized	.DEFAULT	Startup
HP Digital Imaging Monitor	c:\progra~2\hp\digita~1\bin\hpqtra08.exe	Public	Common Startup
Samsung Drive Manager Real-Time	c:\progra~2\clarus\samsun~1\abrtmon.exe	Public	Common Startup
TPwrMain	%programfiles%\toshiba\power saver\tpwrmain.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TosWaitSrv	%programfiles%\toshiba\tphm\toswaitsrv.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TosSENotify	c:\program files\toshiba\toshiba hdd ssd alert\toswaitsrv.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TosReelTimeMonitor	%programfiles%\toshiba\reeltime\tosreeltimemonitor.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
TosNC	%programfiles%\toshiba\bulletinboard\tosnccore.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
ThpSrv	c:\windows\system32\thpsrv /logon	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Teco	"%programfiles%\toshiba\teco\teco.exe" /r	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SmoothView	%programfiles%\toshiba\smoothview\smoothview.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SmartFaceVWatcher	%programfiles%\toshiba\smartfacev\smartfacevwatcher.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
RtHDVCpl	c:\program files\realtek\audio\hda\ravcpl64.exe -s	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HSON	%programfiles%\toshiba\tbs\hson.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
00TCrdMain	%programfiles%\toshiba\flashcards\tcrdmain.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HPUsageTracking	"\hp ut\bin\hppusg.exe" "\hp ut"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
PrnStatusMX	c:\program files\hewlett-packard\prnstatusmx\prnstatusmx.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
AdobeAAMUpdater-1.0	"c:\program files (x86)\common files\adobe\oobe\pdapp\uwa\updaterstartuputility.exe"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
MSC	"c:\program files\microsoft security client\msseces.exe" -hide -runkey	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
SynTPEnh	%programfiles%\synaptics\syntp\syntpenh.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
snp2std	c:\windows\vsnp2std.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
IgfxTray	c:\windows\system32\igfxtray.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
I'll need you to follow the instructions in this quote:

Perform a Clean boot:
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Click to expand...
Tell us if that helps with the error on launch Acrobat.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
With my limited knowledge and abilities I have done the best that I know how. If you see something else please tell me and I will try my best.
 

Attachments

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Toshiba A505 ACPI x64 based PC (Laptop)
OS
Windows 7 Professional x64
CPU
Intel Core i3 M330 2.13 GHz
Memory
8.00 GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
Hitachi S545050B9A300
Antivirus
MS Security Esentials & Webroot
Browser
Firefox
Did you follow the instructions on the quote?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Yes. One application, QQ International, continues to boot even after turning off the auto start feature. I clean all startup programs off of the desktop and did a cold boot.Adobe problem is not solved.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Toshiba A505 ACPI x64 based PC (Laptop)
OS
Windows 7 Professional x64
CPU
Intel Core i3 M330 2.13 GHz
Memory
8.00 GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
Hitachi S545050B9A300
Antivirus
MS Security Esentials & Webroot
Browser
Firefox
Amateur said:
Adobe problem is not solved.
Click to expand...

Have you tried repairing the Adobe installation?

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the :orb:
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
1st I repaired Adobe Pro and rebooted, the issue persisted. 2nd I ran SFC /scannow and rebooted, the problem was solved. To ensure it was working properly I opened the Adobe pro and accessed several files before going to the opening page where I let it sit open for a couple of hours while I worked on other work. The opening page was crashing within 30-seconds previously. All is good now.

You're incredibile! Than you so very much for your assistance.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Toshiba A505 ACPI x64 based PC (Laptop)
OS
Windows 7 Professional x64
CPU
Intel Core i3 M330 2.13 GHz
Memory
8.00 GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
Hitachi S545050B9A300
Antivirus
MS Security Esentials & Webroot
Browser
Firefox
Registry Entry missing

I have had the same issue however a reformat or reinstall wasn't necessary. Adobe support was no help, Microsoft was much the same.

The issue is a registry entry missing for the pdapp.exe application, specifically for the Image File Execution Options.

Add the following registry entry and all your adobe products should launch.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\PDApp.exe]
"DisableExceptionChainValidation"=dword:00000001
 

My Computer My Computer

Computer type
PC/Desktop
OS
64
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