Solved fingerprint help on acer 8951g?

[firewolf3251]

i have a acer aspire 8951g-9630 , hard drive crashed and had to reload everythings working but the fingerprint reader it keeps saying that my password is not right and i've tried everyone i can think of can anybody think of anything? thank you

 

[maxie]

Hi Welcome to Seven Forums ... Try Uninstalling the Finger Print Application ...

And then Re-Install ...

 

[firewolf3251]

thank you but yes tried that 7 or 8 times already.

 

[maxie]

Do you get a Class not registered” error message ? ...

 

[Slartybart]

That is really odd - the reinstall should have wiped all data from the biometric DB. Same for the uninstall / Reinstall.

Just a thought - you are an administrator right?

Look in Control Panel for the fingerprint control (might be in biometric, might be in the fingerprint brand name control - mine is Validity, there might be pieces in both)

You should be able to clear the DB in one of those Control Panel objects. You'll need to enter your text password to verifiy that you are you.

 

[firewolf3251]

no classic error, everything works you can run you finger across the scanner and it will come up to the sign in password page, but won't take any password, keeps saying wrong password, i don't know how to take a picture of the screen, it has my name and says it's password protected but none of my passwords work, it says put in you windows password you sign on with i always use the sameone i sign on to microsoft with, but have tried everything i can think of that i've ever used. ??? yes i'm administrator, egis tech my winlocker/ bio excess

 

[maxie]

I found the Link below an Interesting Read ...


[RESOLVED] Acer 6592 laptop fingerprint scanner

 

[firewolf3251]

thanks for link read it, i can change the supervisor password and user password and completely remove them, but don't seem to make any diff for the finger scanner, this is a replaced new ssd hard drive not the one that was in it when i bought it, it was working on this one until i had to reinstall windows, what about using one of those programs to clear the bios? is the passwords on a laptop in the bios or a chip ? thanks

 

[Slartybart]

.....i don't know how to take a picture of the screen.....

A camera or phone cam is fine, if you either.

There are two pieces to my FP reader
1) the sensor software
2) the biometrics software.

I just looked on Acer support for your machine and it's the same setup (different FP vendor). That makes sense.

Please verify that you have uninstalled both the Fingerprint Driver and the Fingerprint application
Restart your machine
Reinstall the Fingerprint Driver
Reinstall the Fingerprint Application
Restart your machine

Assign a different finger to your account.

Try reversing the install order if that doesn't work.
Think of other device installs ... some want the driver loaded first, others want the device connected first.

I recall this being a difficult thing to do on my machine - sorry I don't have the exact steps.

Best of luck

Bill

 

[firewolf3251]

still trying to get it to work, anyone know where i can get the program from egis tec bio excess or one that will work? thanks this is the screen i get

 

[maxie]

The only Software you should need is the Fingerprint Application ...

 

[Slartybart]

The only Software you should need is the Fingerprint Application ...

Probably true. I wrestled with my device/software for a few years as things changed hands. Drivers and applications could not be found or didn't work in conjunction.

Anyway maxie... you're really good at finding these things, so I defer to your experience and judgement.

The hardest trick re: biometrics is the security attached to the device/software. I think this is why firewolf3251 is having a difficult time even after a restore. By default the biometrics leave a breadcrumb so that password management isn't easy to override by simply uninstalling software and/or driver.

I'm on a few tough threads at the moment, but am subscribed to this. If you need my halp later on, I'll see what I can do.

This, in my view, isn't a critical issue - firewolf3251 can still log in, just not with the bio device .. correct?

 

[maxie]

Bill Acer used to have a Program called Pro Shield it stored the passwords in the Credential Manager ...

Any how will have a dig around tomorrow and see what i can find ...

 

[Slartybart]

My apologies, my brain must be scrambled by working on the tough threads

On the download page for your machine, there are a few tabs.
[Driver] ...... [Application] ....

The fingerprint application is on the ... Application tab and is clearly identified

Once you get the driver/software resolved (maxie is right, you probably only need the application, but if you've mucked about - get both)
After installing what you need, restart (my prescription any time HW is involved) then go to Control Panel
Look for a cmdlet for your biometric device or your fingerprint application.
One of those should have the ability to clear the DB - that's most likely what you need to do. As I've mentioned with my own FP reader, it isn't always easy or straight forward. I hope your configuration isn't as troublesome as mine was.

side note: Windows 8 provides all the drivers and applications software without having to go to HP. I instlled Win8 and it worked flawlessly. Just a note in case you upgrade to Win8 or better wait for Win10.

Bill
.

 

[Slartybart]

Acer.com
search by model: aspire
scroll down to 8951g
make sure it opens to Win7 x64
Look on both the Driver and Application tabs

-- OR --

direct downloads

FP Device Driver

FP Application​

 

[firewolf3251]

thank you everybody, i'll do some checking and i let everybody know.

 

[maxie]

Yes Please keep us Posted with your progress ...

 

[firewolf3251]

still checking

 

[maxie]

What is it that you are Checking ? ...

 

[firewolf3251]

checking to see why it says 404 can't find it.I have a aspire 8951g-9630 it has a fingerprint reader it was working until hard drive crash replaced with ssd have tried to get in touch with egis tec have not answered me when i try to get on their website it says 404 error, what it's doing is it will come up and run but will ask for a password and i can't figure out what it is I've tried everything i can think of? is there a way to reset it or a backdoor password to reset? help? thank you also says can't find LibFrame.dll what's this? not showing any Credential Manager info, i found the file nothing in it?