Frequent BSOD - win32k.sys (0x0000003b)

[Warmonkey]

Hi.

I have been getting this BSOD pretty frequently (it's getting more frequent by the day) over the last few months. It didn't start happening with any notable event. I didn't get any new hardware and I believe all my drivers are updated.

I attached the minidump.

 

[koolkat77]

Welcome to the forum Warmonkey,

Reduce items at start-up:

• How to Change, Add, or Remove Startup Programs in Windows 7

Perform a clean boot:

• How to Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista

Install all updates including Service Pack One:

• Learn how to install Windows 7 Service Pack 1 (SP1)

Remove AVG for the testing purpose.

Recommended antivirus software for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials Download | Free Spyware Protection
• Malwarebytes - The Free version
• Good & Free Security Combination

   Warning

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• How to Repair Windows 7 System Files with System File Checker

Scan with Kaspersky TDSSKiller:

• Anti-rootkit utility TDSSKiller

ESET online scanner:

• Free Online Virus Scanner | ESET

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable!:-

lirsgt.sys Sun May 17 19:06:57 2009 (4A100BF1)
part of a Copy Protection platform developed by Tages SA
Driver Reference Table - lirsgt.sys

atksgt.sys Sun May 17 19:36:34 2009 (4A1012E2)
part of a Copy Protection platform developed by Tages SA
Driver Reference Table - atksgt.sys

NTIOLib_X64.sys Mon Jan 18 08:31:59 2010 (4B53C81F)
MSI Afterburner driver (known BSOD issues with Windows) Also found to be a part of MSI Live Update 5
Driver Reference Table - NTIOLib_X64.sys

hssdrv6.sys Tue May 15 05:06:22 2012 (4FB18FEE)
Hotspot Shield Routing Driver [br] Possible BSOD cause seen in mid-2012
Driver Reference Table - hssdrv6.sys

To perform a clean install of a driver, follow this tutorial:

• How to Clean Left Over Driver Files with Driver Sweeper

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-

• Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Post a screenshot of your Hard Drive(s) using Crystal Disk Info software:

• CrystalDiskInfo - Software - Crystal Dew World

Run a Hard Drive test:

• How to Use SeaTools for DOS and Windows Disk Check Utility

Check for heating issues using Speccy or HWmonitor

Upload a screen shot:

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

BSOD SUMMARY:

[FONT="Lucida Console"]Debug session time: Sun Jun  8 03:14:27.879 2014 (UTC + 6:00)
[COLOR="Red"][B]Missing Windows 7 Service Pack 1
Built by: 7600.17017.amd64fre.win7_gdr.120503-2030[/B][/COLOR]
System Uptime: 0 days 10:31:26.175
Probably caused by : win32k.sys ( win32k!HmgLockEx+a3 )
BugCheck 3B, {c0000005, fffff960000d604b, fffff88007c62030, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Bugcheck code 0000003B
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000d604b, Address of the instruction which caused the bugcheck
Arg3: fffff88007c62030, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_win32k!HmgLockEx+a3
MaxSpeed:     3200
CurrentSpeed: 3192
BiosVersion = V2.3
BiosReleaseDate = 04/19/2012
SystemManufacturer = MSI
SystemProductName = MS-7758
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]