Solved Graphics Card Issue

[runedog]

Hopefully someone can help with this issue I am experiencing. I recently had a Powercolor Radeon R9 290 PCS+ OC 4096MB GDDR5 PCI-Express Graphics Card fitted (I am register blind and cannot fit hardware myself) but every few days I receive a BSOD (please see enclosed screenshots).

The engineer who fitted the card says it is probably a driver issue but I have the latest version on the PC? I have run PC-Doctor Toolbox through the system and it reports no problems? I have uninstalled the driver and reinstalled it again.

I hope someone can throw some light on this issue.

Many thanks for any/all input
Graham

 

[maxie]

Hi Graham ... Could be a Driver problem or a faulty Card ... Try the Driver in the Link below ...


Desktop

 

[runedog]

Hi Maxie, thanks very much for your reply. That is the driver version I am using at present.

Thanks again
Graham

 

[maxie]

I would get in touch with this person who sold you the Card Graham .. It is obviously not working proper

 

[runedog]

Hello again Maxie, it appears there are issues with the card or driver according to the AMD forum and AMD are dragging their heels regarding fixing things.

I have contacted the vendor to request a refund and I'll probably go for a Nvidia card

 

[maxie]

Hope you get it sorted real soon Graham

 

[Erick Aguilar]

When exactly does the BSOD occur?
Did the card get installed while the previous drivers for your 5970 where still installed?
Have you tried the newest beta drivers?

 

[runedog]

Thanks for your best wishes Maxie, I appreciate that.

Erick thanks for your input. To answer your questions :

I'm not sure if the old driver was originally uninstalled prior but, I have uninstalled and reinstalled the latest version now.

Regarding the beta, some users on the AMD forum did this with no improvement.

The BSODs appear infrequently while doing different things. Today though I have had three BSODs which makes me wonder if this is a issue with the card and not a driver problem.

 

[maxie]

Might be a good idea Graham to get a BSOD analyst to have a look at the logs .. If you can Post them i will ask some one to have a look ..


http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[runedog]

Many thanks Maxie, I will definitely do that tomorrow morning.

Graham

 

[maxie]

No problem Graham hope you have a good night

 

[runedog]

Thanks, until tomorrow when the saga continues

Graham

 

[runedog]

Morning Maxie,

Please find enclosed, the logfile as requested. Looking forward to your reply and thanks again.

Graham

 

[Thedoctor44]

You haven't included any .dmp files in your .zip folder. Have you configured the dumps properly? If not follow these instructions.

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

 

[runedog]

Which dumpfile do I need to creat please?

Thanks

 

[Thedoctor44]

Oh sorry, you need to create the 'Small Memory Dump'. Copy the dump files from C:/Windows/Minidump onto the desktop. Then zip up the dump files and upload them here.

 

[runedog]

Thank you: Followed the instructions in the tutorial but there is no dumpfile in the folder, its empty?

Graham

 

[Thedoctor44]

Hmm, I've encountered that problem before. Just wait until it BSODs again then it should create a dump file.

 

[runedog]

Many thanks: I have installed the latest beta driver today and see if that makes a difference. Although some users say it makes no difference I found for some reason it has increased the resolution somewhat???

Graham

 

[Thedoctor44]

Hmm, that shouldn't be right. I don't recommend beta drivers because they can still have bugs and aren't fully tested which is why they're in beta, they can cause issues. If you get any more BSODs post back. Hopefully the dump files will have been created.