help, computer just turns off

[danil11]

Have built new pc,

msi k9agm2 motherboard, athlon x2 4200+ processor, 3 gb ram ddr 2 (1X 2bg stick crucial ballistix 1x 1gb stick regular crucial ram) 1TB sata hard drive, palit 8400 gs 512mb graphics card, 450W psu. Have had problems when using spotify,playing facebook games and other games, cannot perofrm user index test. Only running these tasks the computer just turns off, all drivers are current and up to date, no hardware issues or software conflicts. i can stream movies in hd to my bluray player with no problem, i can play hd movies directly onto the comp display with no issues there are no issues in my action centre and kasp internet security and win defender both say that there are no viruses. I have had the computer on idle for three days now with no issue. Any sugestions?

 

[Sir George]

Have built new pc,

msi k9agm2 motherboard, athlon x2 4200+ processor, 3 gb ram ddr 2 (1X 2bg stick crucial ballistix 1x 1gb stick regular crucial ram) 1TB sata hard drive, palit 8400 gs 512mb graphics card, 450W psu. Have had problems when using spotify,playing facebook games and other games, cannot perofrm user index test. Only running these tasks the computer just turns off, all drivers are current and up to date, no hardware issues or software conflicts. i can stream movies in hd to my bluray player with no problem, i can play hd movies directly onto the comp display with no issues there are no issues in my action centre and kasp internet security and win defender both say that there are no viruses. I have had the computer on idle for three days now with no issue. Any sugestions?

This issue can occur by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services). I suggest you perform the following steps to begin troubleshooting the issue.

1. Disable "Automatically restart" option;
a. Click Start men and type "Sysdm.cpl", and press Enter.
b. Switch to "Advanced" tab and click "settings" button of "Startup and Recovery".
c. Uncheck the "Automatically restart" option and click "OK" to exit.
2. Perform a Clean Boot
a. How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
3. Check Event Viewer Log
a. Click Start men and type "Event Viewer" and select the entry from the list.
b. View the entries for "Critical" and "Error".

From your post I am guessing that you use Kaspersky, is that correct? If so, I just had multiple problems with it on 2 separate computers and have since replaced it; problems were corrected after removal.

HTH

 

[cyclic]

Clearly you do have either a hardware or software issue or it would stay on.
Couple of immediate thoughts.
Check PSU connections
Check CPU properly seated also graphic card.

What speed is your RAM set to, I'm not really liking that mixture.

 

[danil11]

or maybe not.

just tried the first suggestion of disabling auto restart and it seems fine now, the computer completed a stress test, has played facebook games and spotify (at the same time to be sure). thanks for the help

 

[FliGi7]

The first option of disabling restart wouldn't change/fix anything about your issue. It's just been coincidence that it hasn't happened since. You've got some hardware issues going on that definitely need addressed. You should answer some of the questions in this thread trying to help figure out what is going on because it will be coming back.

 

[danil11]

Hi.

ram is 800mhz on both sticks but I haven't changed the clock setting at all. The graphics card us at base settings and im using kasp int sec 2012. I checked the error log and it did mention kernel 42 error

 

[FliGi7]

You might want to check your memory as well. I would download Memtest86+ below, burn it to CD, boot from the CD and have it run through the tests at least 3 times in order to verify there are no memory errors:

http://www.memtest.org/download/4.20/memtest86+-4.20.iso.zip

 

[danil11]

Many thanks will give that a try tonight and get back to you.

 

[FliGi7]

Can you give us some more info on your event logs that show kernel power errors? It should be an event ID of 41.

 

[danil11]

hi.

ok event log is as follows.

Critical :- 41 Kernel-power

Error:- 36 Volsnap
1001 Dhcp Client
3084 Search
6008 Event Log
7000 Service control
7001 -----"--------
7006 ------"-------
7026 ------"-------
10016 Distributed COM
14332 Windows media player sharing service.

Many thanks

 

[FliGi7]

Try to copy and paste in the format like the person in this thread did here:

http://www.sevenforums.com/crashes-debugging/59240-kernel-power-event-id-41-a.html

 

[danil11]

Here it his HTH

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />

<EventID>41</EventID>

<Version>2</Version>

<Level>1</Level>

<Task>63</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000002</Keywords>

<TimeCreated SystemTime="2012-04-28T09:35:43.924014700Z" />

<EventRecordID>73427</EventRecordID>

<Correlation />

<Execution ProcessID="4" ThreadID="8" />

<Channel>System</Channel>

<Computer>Dan-PC</Computer>

<Security UserID="S-1-5-18" />

</System>


- <EventData>
<Data Name="BugcheckCode">0</Data>

<Data Name="BugcheckParameter1">0x0</Data>

<Data Name="BugcheckParameter2">0x0</Data>

<Data Name="BugcheckParameter3">0x0</Data>

<Data Name="BugcheckParameter4">0x0</Data>

<Data Name="SleepInProgress">false</Data>

<Data Name="PowerButtonTimestamp">0</Data>

</EventData>


</Event>

 

[FliGi7]

Any other event logs around the time frame when it shuts down? Did you build this yourself? Have you verified that the thermal grease was put on properly and the CPU isn't overheating? You can check the CPU temps using Core Temp . Another good system info program is Speccy - System Information - Free Download.

 

[danil11]

recently changed the cpu cooler and used arctic silver paste. have dont core temps (that was the first thing) it holds steady at around 90 F-105 F I've been told that's ok. I have built it myself yes. Motherboard and processor came together inc the 1gb std crucial ram. the rest i have bought and built.

 

[FliGi7]

90 - 105 F is very cool. You've made sure that's F and not C? Have you made sure no paste has oozed out around the edges of the CPU?

 

[danil11]

Updated.

It appears that most of the errors listed above occured at the same time on the 27th (it's the most common date so i'm using that as a reference).

 

[FliGi7]

What was updated, and errors listed where?

 

[danil11]

on the 27th i updated the graphics driver due to poor win aero performance but the turning off had already been happening. the cpu is clean around the edges and i have done the F c in in speccy which reads average of 45 in c and 105 in f

 

[danil11]

sorry had a complete stupid moment then. The errors listed were from the event viewer. would it help to post those up?

 

[FliGi7]

Temps look good, then. Are you sure that the motherboard or other components aren't accidentally touching the case? That can cause random power downs.