Help connecting to dial up connection via router

[Camj45]

Hi you guys! So I do a lot of tech support for my family, however I'm a bit stumped a family member presented me with a problem on her hp netbook. She has verizon internet which is dial up and has a belkin router broadcasting the signal. Today however she was unable to connect. Usualy a box would pop up when she would connect to the network or a notification window would come up saying it is connecting to the dial connection. The window did have a box to check or un check asking to do it automaticaly, My question is how would i go about checking the box again and connecting the dial up connection?
thanks!
the computer is a netbook running win7 starter it is an HP brand

 

[mckillwashere]

Camj45,

Dial up connections are not possible behind a router. there would need to be an RJ-11 Cable(Phone cable) plugged into the computer.
Does the pop up box contain an IP, phone number, Just username and password, is it a windows box or Verizon box?

 

[Camj45]

It's a verizon box and its hooked via mac it gives off signal and before this occured when ever the netbook would connect a window would pop up saying "establishing connection" or "connecting" and since its dial up yea there has to be a phone jack plugged in

 

[Camj45]

As far as IP address and username i'm not to sure im going to run over there tomorrow and check it out and see what i can do

 

[mckillwashere]

Any updates regarding this?

 

[Camj45]

Sorry for a late response,
After about a couple of minutes of trouble shooting the router and the connection. It was a matter of restarting the network which included the modem, router etc. After the network restarted I reconnected the laptop with out any trouble after i troubleshooted and restarted the network.

 

[mckillwashere]

Sometimes things just need a good reboot