[help]My laptop didn't recognize my printer

boluclac

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My windows is windows 7 pro x64. My printer is HP Laserjet P2015d. When i plug usb cable in, windows recognize it as Unknown Device. Can someone help me?
 

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Computer Manufacturer/Model Number
Sony Vaio VPCF11DGX/B
OS
Windows 7 Professional x64
CPU
Core i7
You need to install the software that came bundled with your printer. If that version doesn't support windows 7 you will have to go to the HP support page for your printer, and download the correct driver.
 

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Hi boluclac, welcome to the forums, when installing USB printers always remember to install the software first and when it tells you to plug the usb in do so only at that time, not before, that is the only way to do it :)
 

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Hi boluclac, welcome to the forums, when installing USB printers always remember to install the software first and when it tells you to plug the usb in do so only at that time, not before, that is the only way to do it :)

That is especially true with HP printers. If I don't unplug the USB cable to my HP all in one, even if its turned off, the driver install fails and I have to start all over again.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built
OS
Windows 10 Education 64 bit
CPU
AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
Motherboard
Asus M4N68T-M V2 µATX Motherboard
Memory
8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
Graphics Card(s)
Zotac NVIDIA Geforce GT640 2 Gig DDR3 PCIe
Sound Card
VIA VT1708s High Definition Audio 8-channel Onboard
Monitor(s) Displays
22" LG E2242 1080p and 2 19" I-INC AG191D
Screen Resolution
1280x1024 - 1920x1080 - 1280x1024
Hard Drives
Crucial M100 256 GB SSD and 500 GB WD Blue SATA
PSU
Thermaltake TR 620
Case
Power Up Black ATX Mid-Tower Case
Cooling
Stock heatsink and fan
Keyboard
Logitech Wireless K350 Wave
Mouse
Logitech Wireless M570 Trackman Wheel
Internet Speed
80 Mbps Down 30 Mbps Up
Antivirus
Windows Defender
Browser
Internet Explorer 11
Other Info
HP DVD1040e Lightscribe - External USB2
thanks for all advices, but it still do nothing. I downloaded driver from hp website. But when i installed driver, still failed. Can someone help me? my printer is hp laserjet p2015d. OS windows 7 64-bit
 

My Computer My Computer

Computer Manufacturer/Model Number
Sony Vaio VPCF11DGX/B
OS
Windows 7 Professional x64
CPU
Core i7
My older Dell printer I used with XP didn't work with Win7. After a fair amount of Googling I found I needed to run a exe that found and removed all traces of the printer program and drivers. I then needed to install the Vista drivers.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell Vostro 3558 (Laptop)
OS
Windows 7 Professional 64bit
Motherboard
Dell
Memory
8GB
Graphics Card(s)
Intel HD Graphics, NVIDIA GeForce
Screen Resolution
1366 x 768
Antivirus
Avira Free, MalwareBytes AntiMalware Pro
Browser
Chrome
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