Solved HELP!!! my laptop freezes while in browsing in facebook.com

[pekmerson]

Hello,

Im emerson molina...

I am experiencing problem in my laptop... everytime i browse in facebook.com my laptop freezes....im using mozilla firefox... i reset already my firefox, i already deleted all history and cookies, i already check my disk for errors thru tuneup utilities but it was fine and good... i already defragment my disk... already clean by CCleaner both files and registry... my anti-virus is malwarebytes anti-malware premium and its already updated... no malware found in full scan...i already tried system restore in my windows...my laptop is fully optimized...but the problem is still there...

No problem in other websites... only in FACEBOOK.COM....

some details are, while i am using facebook and log in to my account, after a few minutes of browsing into my newsfeed in facebook, freezing happens....mouse pointer not moving / keyboard not working too / ctrl + alt + del not working..... it was permanently freezed.... the only thing i can do is to remove the computer from the power supply to restart it...

Other things i noticed, while it was in freeze, the light indicator for my disk are turned off and not blinking...another thing was, i noticed that the light indicator of my LAN PORT in my modem router was blinking very fast and not stopping...it seems that there was another active connection happens while in freeze...

also i noticed, there was a time that my anti virus block some Inbound connections for some IP addresses and ports....and the responsible for that is my (svchost.exe)....

I think there was attacker wants to hack my laptop thru inbound/outbound connections that causes my laptop to freeze.....

Anyone can help me please......im counting on you guys....

Thank you very much.... i hope you can help me to fix that problem.....

 

[maxie]

Hi Welcome to Seven Forums .. Read the Link below ..


Why does my computer freeze only on facebook? | Facebook Help Community | Facebook

 

[pekmerson]

Hi Welcome to Seven Forums .. Read the Link below ..


Why does my computer freeze only on facebook? | Facebook Help Community | Facebook

Hello,

thank you for your response...but i already saw that link last few days ago...but it does not solve the issue for me....i think there was a very strong virus/malware infected my laptop that was link to facebook.com....i dont want to reformat my laptop....so many files will be deleted....is there any solution to find out the problem??? also, i already used ESET online scanner....no malware was found after a full scan....

i think there was a new unknown virus inside my laptop program....

Please,,, any idea or ways to find out the problem???

Thank you very much....

 

[pekmerson]

Hello, it seems that i already fixed the problem....

i uninstalled my firefox, google chrome, and java.... also i remove other PLUGINS in my firefox like java, flash player and others....i clean my laptop using CCleaner and tuneup 1click maintenance so that all leftover files will be removed.... after that, i rebooted my laptop and have a clean install of firefox, google chrome, and flash player.... i did not install java because i think it should be the problem at all....

no more freezing in facebook!!!!! haha......

Thank you for efforts..... i hope you will help us again soon....

 

[pekmerson]

Sorry.....

Badnews for me.....

The problem still exist.....

Anyone who can help me to fix my problem??? im very pissed off for this freezing.....grrrrrrrrrrrrrr...........

 

[Imrankhan]

Registry Cleaners are useless. They cause Windows to struggle more than helping them.This has been discussed lots to time. One of them is here.
http://www.sevenforums.com/performa...what-do-you-guys-think-registry-cleaners.html
And you use Tuneup utilities.

It could be useful, if you could hint us about the source of problem. It may be Memory usage by other applications, insufficient harddisk space, etc.
http://www.sevenforums.com/tutorials/274797-disk-management-post-screen-capture-image.html
List of processes running while the system freezes.
You could use chrome based browsers. Incase of error in websites,they prefer crashing themselves to crashing Windows. Browser Statistics

 

[maxie]

You may have corrupted Files ...

Run a System Scan and report back the Results ...


http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[pekmerson]

You may have corrupted Files ...

Run a System Scan and report back the Results ...


http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

I attached the result in this message namely (sfcdetails.txt) file.... inside the text file includes the result of my 1st and 2nd attempt of scan.... in my last scan (2nd attempt), it says that there was no more problems found....

I hope that it will fix my problem....
I will going to continue to observe the behavior of my laptop during browsing in facebook...
Hope that freezing will not be repeated....hahaha....

Thank you very much and more power!!!

I will feedback you sir for about less than 24hours for the result if freezing will happen again....

 

[pekmerson]

You may have corrupted Files ...

Run a System Scan and report back the Results ...


http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

I noticed that after the scan completes, my desktop properties - personalize not working... because it brings back to my original settings of Windows 7 home basic which desktop personalize are not available....

because last year, i patched my windows 7 home basic to have a working desktop personalization settings like the windows 7 ultimate have...

it is safe to patched my windows again to have a personalization settings in desktop???

Thank you very much....

 

[pekmerson]

Hello,

The problem is still exist.....
It freezing again....

I dont know what other ways to fix this.....

Im think it was a virus that was linked to facebook.com.....

anymore ideas????

 

[Imrankhan]

You said that you have patched you system files for enabling aero. Which violates Windows EULA.
You can upgrade to Home Premium to get Aero feature.


Use Microsoft recommended antivirus softwares
Or use Microsoft Security Essentials for free.
Scan throughly to check for viruses.

Monitor your system status while browsing through Task Manager and Resource Monitor. Report if you find anything odd.

 

[maxie]

Which Antivirus Program are you using now ? ....


Have you done a recent Scan with Malwarebytes ? ....

 

[pekmerson]

Which Antivirus Program are you using now ? ....


Have you done a recent Scan with Malwarebytes ? ....

yes i already done scanning my laptop with malwarebytes many times.....

 

[gregrocker]

Malwarebytes is not an AV but an on-demand malware scanner offering real time protection which is mainly recommended for those who are regularly infected. So I would install Microsoft Security Essentials - Microsoft Windows as a good lightweight AV to stand guard.

Since you've admitted you patched your system beyond what Win7 allows and run a Registry cleaner which is death to Win7, then I would strongly recommend you start fresh and do a http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164. The blue link compiles everything that works best for Win7 and has been used by a million consumers without a single complaint ever.

You will get and keep a perfect install to the exact extend you stick only with the steps, tools and methods in the tutorial.

 

[Zilvi]

I have exactly the same problem. I am browsing on facebook or just running it at the background and suddenly the computer completely freezes. Only help is hard restart - long pressing the power button - of the computer. While browsing on web without running Facebook there is no problem. I even reinstalled my computer (previous installation was two years old so it was time to do that anyway) and the problem persists. The problem is on FF and on Chrome as well. So I think it is some strange chemistry between facebook and my operating system. I haven't find any solution yet and I just hope that switching to win 10 this autumn will solve it.

 

[GokAy]

You could try a clean startup http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
or use another account to check if it does the same

 

[bank2010]

I have exactly the same problem. I am browsing on facebook or just running it at the background and suddenly the computer completely freezes. Only help is hard restart - long pressing the power button - of the computer. While browsing on web without running Facebook there is no problem. I even reinstalled my computer (previous installation was two years old so it was time to do that anyway) and the problem persists. The problem is on FF and on Chrome as well. So I think it is some strange chemistry between facebook and my operating system. I haven't find any solution yet and I just hope that switching to win 10 this autumn will solve it.

I have exact the same problem yet there is no solution yet