Help needed to decipher this bluescreen message

[sas01]

This is the info i have with regards to the many times my system crashes.

Problem signature:
Problem Event Name: BlueScreen
OS Version:This is the info on 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 44
BCP1: 85BA65B8
BCP2: 00001D7B
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\100511-54927-01.dmp
C:\Users\sas\AppData\Local\Temp\WER-86377-0.sysdata.xml
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C:\Windows\system32\en-US\erofflps.txt

Any help would be greatly appreciated, and also i apologise but this is my first time posting to a forum.

 

[panais]

Hi sas01 welcome to SF

Please follow these steps and upload here the crash\bsod folder.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[sas01]

Windows 7 x86 retail. Hardware is approx 2 1/2 years old

 

[panais]

Download and install Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Use Revo to uninstall Trusteer Rapport. Rapport is known to cause BSOD's on many Win 7 systems.

Online Banking Security | Trusteer



Finish with these steps and post back with any results.

 

[zigzag3143]

Windows 7 x86 retail. Hardware is approx 2 1/2 years old

Um, no offense but this is Related to DMICall.sys Sony DMI Call service driver.

Yours dated 2000. It cant possibly work in win 7

 

[sas01]

So how can I go about fixing it?

 

[zigzag3143]

So how can I go about fixing it?

I would remove it at least to test or permanently if it is the cause. If it is critical I would update it to the newest version.

 

[sas01]

I know this may sound a little dumb, but where would i remove it from and also, where could I find an updated version?
Your help is much appreciated.

 

[zigzag3143]

I know this may sound a little dumb, but where would i remove it from and also, where could I find an updated version?
Your help is much appreciated.

Given that the hardware is about 2.5 years old it is something you probably installed. To uninstall it go into control panel>programs and features>find the program and click uninstall

You can try to find an updated version by googling it.

 

[sas01]

I can't find it there, but it is in c:\windows\system32\drivers

Please help as this is driving me crazy

 

[sas01]

Still no idea as what to do or should I say how to do it

 

[ickymay]

Still no idea as what to do or should I say how to do it

this is a sony driver and i suggest searching on their website for your model "Sony Vaio VGN-FW21M" ?

 

[sas01]

On the Vaio site, what driver should I be looking for? DMICall.sys isn't there, does it have a different name? Sorry for my ignorance

 

[ickymay]

I would try the chipset drivers ?

 

[sas01]

Sorry for the really late reply,I forgot about it till it happened again
Will do, thanks for the help and fingers crossed it'll work!!!

 

[sas01]

I downloaded the chipset from the Intel website, but it didi it again today with the same error code. Something i have noticed is that it mainly does it when in sleep mode or hibernate. Does that make a difference?

 

[sas01]

Still waiting...

 

[zigzag3143]

I downloaded the chipset from the Intel website, but it didi it again today with the same error code. Something i have noticed is that it mainly does it when in sleep mode or hibernate. Does that make a difference?

If you are still crashing please upload the new DMP files.

 

[sas01]

View attachment 179600

 

[sas01]

Just wanting to help it back up