Solved Random bluescreen please help (info attached)

[Bazmondo]

Hi

I am getting random bluescreens and here is the error info:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 50
BCP1: FFFFB8A0053D6988
BCP2: 0000000000000000
BCP3: FFFFF80003305A57
BCP4: 0000000000000007
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\031612-17066-01.dmp
C:\Users\Barry\AppData\Local\Temp\WER-40700-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt


Dont know anything about bluescreen stuff so any help would be much appreciated

Thanks
Baz

 

[JMH]

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[Bazmondo]

Hi JMH

Thanks for coming back to me.

Here are the mini dump files.

Many Thanks and hope you can tell whats going on

Cheers
Barry

 

[Bazmondo]

Also and dont know if this is relevant but I seem to get a Bluescreen as soon as I boot up, then after reboot its fine, until randomly happens, if at all, in one session which could be hours long.

thanks
Barry

 

[JMH]

I note you have Kaspersky.

Kaspersky is a frequent cause of BSOD's.
I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.

http://support.kaspersky.com/downloads/utils/kavremover10.zip

Microsoft Security Essentials - Free Antivirus for Windows

 

[zigzag3143]

Hi JMH

Thanks for coming back to me.

Here are the mini dump files.

Many Thanks and hope you can tell whats going on

Cheers
Barry

Please remove this as it is a known problem

Related to dtsoftbus01.sys Virtual Bus Driver from DT Soft Ltd

 

[Bazmondo]

Hi JMH

The link to the Kaspersky removal tool does not detect that I have kaspersky on my system even though I do???

That said I don't think it is kaspersky thats the problem as I isntalled that (I get it free with Barclays bank) thinking I may have a virus after getting the BSod's.

Also refering to zigzags link that just takes me to one of those detect your problems but you have to then pay for them to be removed....mmmmmmm

Thanks
Barry

 

[writhziden]

The link provided by zigzag3143 was for informational purposes only. It was not supposed to be used to remove the software. You need to remove DAEMON Tools from your system through Start Menu -> Control Panel -> Uninstall a program.

 

[Bazmondo]

Right, I have switched kaspersky for the windows one and got rid of daemon tools.....and so far so good!!

Cheers guys really appreciate your help

 

[JMH]

Thanks for reporting back.
Safe surfing.