Help with 8024402C error and DVD now not found in registry

[NoelDP]

Lets see if it's residuals from old AVs....
(removing potential default AV residues)


Download the McAfee removal tool from:

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Click Save, and save the file to a folder on your computer.
Navigate to the folder where you saved the file.
right-click on MCPR.exe and select 'Run as Administrator' to run the removal tool.

when complete, reboot.


Download the Norton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

Close all other programs, then run the tool. When it's complete, reboot the machine whether it asks for it or not.

After the reboot, open an Elevated Command Prompt, and run the following command

NETSH WINSOCK RESET

You'll be advised to reboot - do so.

then try Windows update again.

 

[zippy]

No luck-still getting the same error code

 

[zippy]

could my carbonite back up be interferring

 

[NoelDP]

Ah - Carbonite is something I know nothing about.
Try disabling it for the duration?

 

[zippy]

ok i paused it for several hours

 

[NoelDP]

I wonder....
Please open Device Manager - enable viewing of hidden devices.
What entries are showing with yellow or red flags? (your DVD should be one)

 

[zippy]

Is this the correct screen? It says that the F drive isn't working but it is just a media card and I can read it.

 

[NoelDP]

No
Click on the Start button
In the Search box, type Device Manager
The DM will open after a few seconds
In the toolbar, click on View then Show hidden devices

 

[zippy]

Okay-here it is

 

[NoelDP]

Uninstall both devices from Device Manager (right-click and select Uninstall - if it asks to remove files as well, say no)
then reboot.
Wait 10 minutes, then re-check Device Manager

 

[zippy]

no good luck
still not finding the DVD

 

[VistaKing]

Hi Zippy

What is the exact model of your computer ?

 

[zippy]

Hewlett Packard s5310f
AMD Athlon II X2
250 Processor
3.00 GHz
4.00GB RAM
64-bit
WIndows 7 Home Premium
Service Pack 1

Thanks

 

[zippy]

Any other ideas or do I just need to re-load windows or buy a new version

 

[NoelDP]

Let's grab a load of data
Please follow the http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html and post the SF BSOD Tool results (in this thread )
we may see something there to tell us what's wrong.

 

[zippy]

The dump portion of this is a bit confusing-do i need to it first

 

[zippy]

Heres a zip I think I got it right without the dump portion

 

[NoelDP]

MSINFO32 shows the following error for the drive - Failure using VxD loader


The error logs show that you have been using Tune-Up Utilities with AVG - and PC-Doctor is running at startup. - and MBAM seems also to be running. Not a very good combination!

You've also got a huge number of WU failures going back to January


Norton Backup is installed - was Norton AV installed at some point?
You have the Ask Toolbar installed.

You have a number of print jobs stuck in the waiting tray.

Sticking to the DVD problem (at least for the moment) How to Fix Code 19 | eHow.com will probably help

 

[zippy]

Thanks so much -lets start with the DVD and ill do the code19.
How do I clean it up? I would like to get rid of the AVH tune up and PC Doctor - don't want them - don't know what MBAM is or WU failures.

Norton came with the computer but I never used it. Thought I got rid of the ask toolbar-would like to do that too.

 

[NoelDP]

OK
Open Programs & Features and get the installed programs listing

Look in there for the Ask Toolbar - Uninstall it.
Uninstall the Norton Backup application, and Norton (or Symantec) Live Update if they are installed.

PC Doctor may be a part of your HP tools install - or it may be listed there as well.

AVG Tune-up is I think a mostly optional extra for AVG itself - it doesn't run unless you ask it to
However, TuneUp Utilities is a program of its own (from Uniblue I think?) and should have its own entry in the Programs listing.

Once you have everything out, reboot twice.
Then run the Norton Removal Tool to get rid of the rubbish it leaves behind.

Download theNorton Removal Tool from here https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home



Close all otherprograms, then run the tool. When it's complete, reboot the machine whether it asks for it or not.



Afterthe reboot, open an Elevated Command Prompt, and run the following command



NETSH WINSOCK RESET



You'llbe advised to reboot - do so.