Help with BlueScreen error

[middleastalex]

Hello,

Sorry for another question in so few days. I have a computer which is occasionally suffering from bluescreen errors. They appear to be random. I've never been present for one, though. I only see the evidence. My question is how to I go about solving them? The 'windows recovered from an error' message tells me that it's a problem with the minidump file.

Could someone help?

 

[x BlueRobot]

Please follow - http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[middleastalex]

Right, sorry, done that.

Here's the file.

 

[x BlueRobot]

[COLOR="Red"]BugCheck 116[/COLOR], {85496118, 8f43f9b0, 0, 2}

*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : [COLOR="Red"]igdkmd32.sys[/COLOR] ( igdkmd32+119b0 )

Usual causes:  Video driver, overheating, bad video card, BIOS, Power to card

This bugcheck indicates that the graphics card driver has attempted to reset the graphics card, but failed to do so within the allocated time interval, and therefore caused a timeout with the following Stop Code 0x116. More Information - Timeout Detection and Recovery (TDR) (Windows Drivers)

Please follow these steps:

• http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

Note: Please do not hesitate to ask if you have problems or concerns with the troubleshooting steps within the listed guide.

0: kd> [COLOR="SeaGreen"]lmvm igdkmd32[/COLOR]
start    end        module name
8f42e000 8f92b000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        [COLOR="Red"]Wed May 06 19:13:40 2009[/COLOR] (4A01D354)
    CheckSum:         0048DF97
    ImageSize:        004FD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Intel graphics card driver is very outdated, and a possible cause, please update the driver from here - Intel® Driver Update Utility

No AV installed?

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

 

[middleastalex]

Thanks for the comprehensive reply.

I'm having a little trouble understanding what exactly I should do from that link, or which is the best thing I could try doing. If you could point me in the right direction - along the lines of what the first step looks like - that would be great.

Thank you

 

[x BlueRobot]

Firstly, just update your Intel graphics card driver, we can work through the other steps in the troubleshooting guide if we have any further problems.

 

[middleastalex]

Okay, the video driver was updated using the Intel website

 

[x BlueRobot]

Thanks, I would suggest to continue using the computer as you normally would, and then report back if you have any further crashes.