High CPU Utilization

[zaeem]

Dear All,

I am using HP ProBook 4520s laptop with Windows 7 Professional Edition with Service Pack 1 (Registered windows). I am using this laptop since more than a year and it was working absolutely fine. However now CPU utilization shoots to 100 % without any reason. Sometime Skype takes most of the CPU and sometime task manager and sometimes Outlook or Google Chrome. I have re-installed Windows couple of times but situation didn't get any better. I have antivirus installed and system has been scanned regularly for viruses and no virus found so far. Can you please help me to diagnose this issue to find out the root cause and fix it?

I will be really thankful for any suggestion,advise on this issue.



Regards,

Zaeem

 

[ICIT2LOL]

Hello and welcome zaeem how much RAM have you got on board mate? and what have you scanned for viruses with?

 

[zaeem]

Thanks dear.

I have 8 GB of RAM and its utilization goes to 4 GB at max. I use AVG Antivirus, Microsoft Security Essentials to scan for viruses.

 

[ICIT2LOL]

Thanks dear.

I have 8 GB of RAM and its utilization goes to 4 GB at max. I use AVG Antivirus, Microsoft Security Essentials to scan for viruses.

NOw zaeem does this mena you have two antivirus suites on board? if so mate you should really just stick to one as they very often conflict.

For some on call scanners try these

Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

AdwCleaner Download

Give them a run and let us know if anything comes up ans also if you do have more than one proactive antivirus running.

 

[zaeem]

Yes I have AVG Antivirus and Microsoft Security Essentials on my system. I will un-install them and try your suggested ones and get back to you with the updates.

 

[proudtobegreek]

I think,my mate meant,you should keep only one AV.Dont uninstall both,keep one,keep essentials.The suggestions are on-demand scanners,not AVs.

 

[ICIT2LOL]

Yep that is right zaeem if you are looking for a totally new security though - Comodo is free and in my humble opinion better than either of the ones you have already (both do not rate very good in the AV comparisons) but the choice as always is yours. Personally I use Kaspersky Internet Security Suite (ISS) 2013 on all my machines.

PC Security, PC Internet Security, Free Desktop PC Security Protection < it has arguably the best firewall there is.

The bottom line too is you just need to be careful yourself re surfing and emails because no ISS is totally foolproof.

The ones I gave you are on call scanners and do nt provide a proactive security that is they do not run as you surf they are used by most in SF for the stuff that the main security occasionally misses.

If you d decide to change be aware that you will need the special uninstall tool for AVG

John

 

[Layback Bear]

Take a read through this. It may or may not help.
Igfxupdate.exe forces cpu to load @ 100% - Microsoft Community

 

[ICIT2LOL]

Take a read through this. It may or may not help.
Igfxupdate.exe forces cpu to load @ 100% - Microsoft Community

Hum nice ref LB it beggars belief that someone would make something like that up (trojan) and for no apparent reason other than to annoy the living heck out of someone.

 

[Layback Bear]

Their are strange people in the world. I have seen quiet a few people get this little problem.

 

[ICIT2LOL]

Their are strange people in the world. I have seen quiet a few people get this little problem.

Yes Layback too much time on their hands and nothing else better to do than annoy others if they didn't know how to use computers they would probably be cretins

 

[zaeem]

I have scanned my system using Malwarebyte and removed some of the infected files. Afterwards I have installed Comodo Antivirus and removed some infections. Afterwards CPU utilization is normal however I am monitoring system and will seek your help if required.

I am thankful to you guys for great help.

 

[ICIT2LOL]

I have scanned my system using Malwarebyte and removed some of the infected files. Afterwards I have installed Comodo Antivirus and removed some infections. Afterwards CPU utilization is normal however I am monitoring system and will seek your help if required.

I am thankful to you guys for great help.

Yes good on you zaeem use the Malwarebytes quite often and there is CCleaner to keep the system tidy we all use it and it can be used every day - it's free too.

CCleaner - Download < download from Piriform and watch out for the add on when installing like the AVG search bar or whatever. If yo want some help in how to run it let us know in fatc when I get a chance I will send some info as you don't want to clear cookies that are used with your passwords

One last thing it is the Comodo internet suite you downloaded and not just the Anti virus ?

 

[zaeem]

Dear Guys,

I am again having same problem. Please find attached screenshots of the system while on normal CPU and on high CPU utilization. I couldn't understand why some of the applications eating up CPU like Chrome or SKYPE etc. All startup programs are disabled as you can see in normal CPU load screenshot. Please suggest me how to get rid of this problem.

 

[proudtobegreek]

Please show processes from all users.You could also download Process Explorer and show results after customizing it in such way to show full paths and command lines.

 

[ICIT2LOL]

Hum Zaeem did I mention the optimise tutorial before because the dwm.exe is working hard and it has a bit of "extra" graphic stuff that you could lean out a bit - try it but you will lose the transparency etc but I don't notice it to be honest it is just "bling" to me - see what you think .

http://www.sevenforums.com/tutorials/11728-optimize-windows-7-a.html?filter[2]=Performance Maintenance -if you don't like to lose much then you can always reverse it.

 

[Layback Bear]

Just a reminder because you have been swapping anti virus programs. Make sure you only have one installed. Disabling the others is not good enough.

 

[ICIT2LOL]

Just a reminder because you have been swapping anti virus programs. Make sure you only have one installed. Disabling the others is not good enough.

Hum agree Bear I wasn't really thinking of that and zaeem if you are deleting AV's make sure you delete them using the specific removal tools for each one not just in the Program and features or even Revo.

 

[ICIT2LOL]

These are some of the main ones here but I have seen recently a very large list but this will do for starters.
List of Uninstallers and Removal Tools for Antivirus Software

 

[ICIT2LOL]

That list is one I posted a while ago - Virus, Spyware, & Malware Removal Guides