HP 1020 printer won't print

[mr1legal]

Running Windows 7 32-bit with a laserjet 1020

printer stopped working. Uninstalled - reinstalled with original install disk. Re-re-installed with updated drivers. Changed printer cable. Tried uninstalling then reinstalling a different laserjet 1020 (ie different printer - same model).

would not print.

If I try to print - the job goes to the queue, and sits there - because 'work offline' has somehow become checked.
un-checking 'work off-line' causes an error
running troubleshoot fixes the error by removing the job from the queue and re-checking 'work off-line' .

in each case there are files windows designates as 'shockwave flash objects' (I'm guessing the designation is incorrect and these are actually the print jobs). Shutting down the spooler - deleting these objects and turning the spooler back on doesn't seem to help.


I installed the 1020 printer to another windows 7 32-bit computer and it works fine. So there seems to be some problem with this particular Windows machine which is preventing the printer from working. Any known software conflicts?

 

[Carl Lawrence]

Try to update your driver. Please update/complete your pc specs, so we can help you.

 

[Debbie B]

Hi,

If lately you started facing the issue, I would suggest doing a system restore which could fix issue. In order to know how to do system restore, go to the URL mentioned which will guide step by step:http://windows.microsoft.com/en-US/windows7/products/features/system-restore

If the issue still persists try creating a New User account. You can refer to the URL mentioned which will guide you in creating a New User account:
http://windows.microsoft.com/en-IN/windows7/Create-a-user-account

Keep us posted

 

[mr1legal]

Tried updating the driver (got the latest drivers when I re-re-installed) and sadly, there are no restore points to revert back to.

However. As the Flash 11 plugin was the last thing installed before all this madness - I uninstalled Flash and the printer now prints. However, I need to get Flash and the printer to both work.

thanks for the help