HP Deskjet 935C prints only header, not bodyMy HP deskj

[Ritter197]

My HP deskjet 935C all of a sudden prints only the addressees of a e-mail message, not the content or body.This is with windows 7, but it worked fine for months with it.
Selecting and highlighting the text and then print selection still prints only the addressees.

 

[Darryl Licht]

My HP deskjet 935C all of a sudden prints only the addressees of a e-mail message, not the content or body.This is with windows 7, but it worked fine for months with it.
Selecting and highlighting the text and then print selection still prints only the addressees.

What email client or app do you use???

 

[Ritter197]

I use Windows Live Mail, always have since it came into being.

 

[Ritter197]

It must be suddenly something with Windows Live Mail, because other documents print and a Test page prints fine too. But I have no idea what could cause it and how to fix it.

 

[Darryl Licht]

It must be suddenly something with Windows Live Mail, because other documents print and a Test page prints fine too. But I have no idea what could cause it and how to fix it.

It may have been caused by a recent update, or if you have kids... they like to click. Check all the settings regarding printing in Live Mail.

 

[Ritter197]

There are no kids in the house and I am the only person using the computer.What settings do you want me to check?
Strangely the "helper" for the printer finds nothing wrong!
Printer is on and wireless light is also on.

 

[Darryl Licht]

There are no kids in the house and I am the only person using the computer.What settings do you want me to check?
Strangely the "helper" for the printer finds nothing wrong!
Printer is on and wireless light is also on.

I'd check the settings in Live Mail for printing...

Since you said the printer prints everything else fine... it must be a setting in LM.

 

[CarlTR6]

I agree with Darryl. Since your other apps print fine; the problem must be with Live Mail. I had a similar problem with Outlook when I first installed Windows Seven and Office 2007. I don't remember exactly what solved it; but I first checked the printer in Device Manager; next I made sure my printer was the default printer via the Control Panel; finally I went through all of the printer settings in Outlook and redid them. The printer worked. What fixed it, I don't know.

 

[Ritter197]

What and where do you check anything for printing in Windows Live Mail????

 

[CarlTR6]

I am totally unfamiliar with Live Mail; I have never used it. I would start by looking for options.

 

[Darryl Licht]

Same here... I will submit this issue to higher ups here at this forum.

 

[Joan Archer]

I've just had a look through the Options tab under Tools and can't see anything that may be involved with the printing, have you had a look through the preferences in the software that came with the printer.

 

[ultraplanet]

Here's a thought... Does live mail use IE8? A quick search finds several posts here about printing problems in IE8:

http://www.sevenforums.com/browsers-mail/32690-ie8-wont-print-preview-print-web-pages.html
http://www.sevenforums.com/browsers-mail/51502-cant-print-ie8-any-ideas.html

Just an idea.

 

[CarlTR6]

Ah, that is a good thought. I would not be at all surprised if there is a tie in. Good thinking.

I looked through IE8 and I did not find any printer settings - but I am not an IE8 user.

 

[Joan Archer]

Have a look at Internet Options under the Program tab and see if you have the email set in IE8.

 

[Darryl Licht]

I've just had a look through the Options tab under Tools and can't see anything that may be involved with the printing, have you had a look through the preferences in the software that came with the printer.

Thanks Joan!

Just a thought for Ritter... Does IE print fine? If so then the issue might not be with IE settings.

 

[Ritter197]

I have NO idea why this worked. I had a built in chip on the MB and I replaced to-day it for a dedicated Graphics card EVGA GeForce 9400GT with 1 GB RAM on the card. (it was recommended by over 100 users on Amazon for non gaming primarily). I installed it without a problem and all of a sudden the messages all print. Ridicalous but true. I did absolutely nothing else!!!

 

[Darryl Licht]

I have NO idea why this worked. I had a built in chip on the MB and I replaced to-day it for a dedicated Graphics card EVGA GeForce 9400GT with 1 GB RAM on the card. (it was recommended by over 100 users on Amazon for non gaming primarily). I installed it without a problem and all of a sudden the messages all print. Ridicalous but true. I did absolutely nothing else!!!

Did you change your monitor resolution with the new vid card?

 

[CarlTR6]

Glad your printing issue is resolved. Computers are mysterious.

 

[Darryl Licht]

Ritter ---------- did you change your monitor resolution with the new vid card?