Solved HP Update - Bad Pool -BSOD

MissSherlock

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Hi All,

HP Photosmart All-in-One Printer C6180
Windows 7 - Home Premium, SP1 - 64bit


Installed current HP software/drivers for printer on new computer with no errors or problems. Printer has been working fine. However, I tried to use the scanner today and multiple errors. Critical updates suggested a fix:

CPE_SCAN_DESTINATION_UPDATE_hpcom_001_003.exe
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloa​dIndex?softwareitem=oj-79942-3&cc=ca&dlc=en&lc=en&​...=

On re-boot my system crashed BSOD.

Does Windows 7 keep the Kernel memory dump files/logs (it's configured to do so). If so where?

Thanks, ms:)
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Core i7-3770, CPU @ 3.4 GHz16 GB RM (4 cores)NVIDIA GeForce GT 630,
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Asus CM-6870
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i7-3770, CPU @ 3.4 GHz
Motherboard
Asus
Memory
16 GB RM (4 cores)
Graphics Card(s)
NVIDIA GeForce GT 630,
Sound Card
Realtek HD Audio standard
Monitor(s) Displays
Asus VE248Q
Screen Resolution
1920 x 1080
Hard Drives
2 TB
PSU
300W
Case
Asus
Cooling
Smart Cooling System and Q-Fan
Keyboard
Microsoft Wireless
Mouse
Microsoft Laser 3500 Wireless
Internet Speed
25 mbps or greater
Antivirus
Bitdefender Total Security 2018
Browser
Firefox/Chrome/IE
Other Info
Firewall - Bitdefender 2018
Printer: HP Officejet Pro 8600 Plus (wireless)
Follow-UP

SF Diagnostic Tool Reports

Thanks, ms
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Core i7-3770, CPU @ 3.4 GHz16 GB RM (4 cores)NVIDIA GeForce GT 630,
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Asus CM-6870
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i7-3770, CPU @ 3.4 GHz
Motherboard
Asus
Memory
16 GB RM (4 cores)
Graphics Card(s)
NVIDIA GeForce GT 630,
Sound Card
Realtek HD Audio standard
Monitor(s) Displays
Asus VE248Q
Screen Resolution
1920 x 1080
Hard Drives
2 TB
PSU
300W
Case
Asus
Cooling
Smart Cooling System and Q-Fan
Keyboard
Microsoft Wireless
Mouse
Microsoft Laser 3500 Wireless
Internet Speed
25 mbps or greater
Antivirus
Bitdefender Total Security 2018
Browser
Firefox/Chrome/IE
Other Info
Firewall - Bitdefender 2018
Printer: HP Officejet Pro 8600 Plus (wireless)
Hi All,

Never did find the Kernal dump file!

In the end, I had to buy a new HP printer. Any of the updates or fixes would crash my system.

Thanks, katy
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64bitIntel Core i7-3770, CPU @ 3.4 GHz16 GB RM (4 cores)NVIDIA GeForce GT 630,
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Asus CM-6870
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i7-3770, CPU @ 3.4 GHz
Motherboard
Asus
Memory
16 GB RM (4 cores)
Graphics Card(s)
NVIDIA GeForce GT 630,
Sound Card
Realtek HD Audio standard
Monitor(s) Displays
Asus VE248Q
Screen Resolution
1920 x 1080
Hard Drives
2 TB
PSU
300W
Case
Asus
Cooling
Smart Cooling System and Q-Fan
Keyboard
Microsoft Wireless
Mouse
Microsoft Laser 3500 Wireless
Internet Speed
25 mbps or greater
Antivirus
Bitdefender Total Security 2018
Browser
Firefox/Chrome/IE
Other Info
Firewall - Bitdefender 2018
Printer: HP Officejet Pro 8600 Plus (wireless)
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