I am Puzzeled by my PC's Sound system... help!

daveinaz

New member
Local time
5:07 AM
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I have lost partial sound from my PC. I get no sound when running YouTube videos, CDs, DVDs, etc. However, when I run my Cubase (digital recording studio), I get full sound. When I run a test on the Realtek soundcard, it appears to be working properly, but still no sound. I re-installed the drivers for the soundcard, I've changed out the cables, I've run registry repair and virus sweep software. I got the Geek Squad to help, and after 4 hours and the installation of Flash, Java and multiple other programs, I still get no sound. Any suggestions?
 

My Computer My Computer

At a glance

windows 7hp16 gbmsi r6570
OS
windows 7
CPU
hp
Motherboard
amd phenom II x4 945
Memory
16 gb
Graphics Card(s)
msi r6570
Sound Card
realtek
Monitor(s) Displays
wyris
I have a Sonar X1 studio.

What is shown in the Control Panel/Hardware and Sound and finally the Sound Playback section? Is the "Speakers" set as the default audio playback device? Also in the Sound Panel Recording section, is the "System Mixer" set as the default Recording device?

In many cases a recording program handles the audio different than media players do and usually use either ASIO or WDM drivers for the sound.
 

My Computer My Computer

At a glance

Windows 10 64 bitIntel i7 6700K16GB Corsair DominatorIntel CPU Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
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