I cannot get my internet to connect... worked fine before.

[pschumacher07]

Hi everyone. I hope I am posting this in the right spot.
One day my internet is working, the next day its not.

My computer shows an error that says, "the realtek pcie fe family controller adapter is experiencing driver or hardware problems."

I have an hp desktop model #p6533w.

I am not that computer savvy so please let me know of any additional info you need to make a better analysis.

Things I have tried:
> restoring my computer to an earlier time
> restoring my computer to factory settings
> resetting my modem.

 

[DMHolt57]

Try updating the driver in device manager...

 

[pschumacher07]

I just tried updating and I get a message that says it is up to date already.

Note: device status says, "this device cannot start. ( code 10)"

 

[DMHolt57]

try this then...

Hardware devices are not working or are not detected in Windows

 

[pschumacher07]

I ran into a problem.

Since my computer will not go on line I saved the program on an external drive and then tried to open it on my computer.

But an unknown error occurs that prevents the program from downloading.

I am stumped.

 

[roban]

Try uninstalling the adapter in Device manager and re-boot.

 

[pschumacher07]

I am a newbie, so bare with me please.

Is re booting the same as restarting?

 

[pschumacher07]

Okay.

I uninstalled and rebooted.

I now get a message that says "device driver software was not successfully installed"

Any more suggestions?

 

[linnemeyerhere]

Do you have the original drivers and other software disk that came with the computer? Not to be confused with the operating system disk!

 

[pschumacher07]

I dont think so.

It came with one cd that says software and documentation.

 

[linnemeyerhere]

Try that and see if it has a section called Drivers and Applications or something like that. There you will find the original drivers. Find the correct driver and install it. If it works then after you catch your breath you can look for an update and go from there again!

 

[pschumacher07]

No luck.

It is a cd just for the monitor.

I am not sure why it didn't come with another cd.
I just got the computer 2 months ago.

 

[linnemeyerhere]

OK, have you opened up the device manager and found the device and had it search for updated driver? That would be the next thing to try. Right click on Computer Left click Manage, Left click Device Manager.

 

[pschumacher07]

Just did.

Says its up to date.

I restarted computer afterwords and still no internet.

 

[linnemeyerhere]

Are you wireless or cat5 connected?

 

[pschumacher07]

CAT5

 

[sandman]

Control Panel network connections or Network and sharing center if using Windows 7 what does it say and did you try the troubleshooter or the repair procedure. Firewall on, plus is the modem bad any other systems in house that can connect to Internet etc.

 

[linnemeyerhere]

OK have you been through the Network Connections thing and run a trouble shoot?

 

[pschumacher07]

It says, "the realtek pcie fe family controller adapter is experiencing driver or hardware problems."

Norton firewall is on.

Modem good, have a laptop connected wirelessly.

My desktop with the problem is connected with a cable.

 

[pschumacher07]

OK have you been through the Network Connections thing and run a trouble shoot?

Yeah, that is how I came to find the original error message.

So far nothing in this thread has worked.