I can't download BBC iPlayer Desktop

[Judesman]

I am trying to download BBC iPlayer desktop in th UK. If I click the install button I get something like a revolving barber's pole and nothing else happens. I have Windows 7 Pro 64 Bit but I use IE8 32 Bit.

I didn't have a problem with my XP Computer using IE8 and I have posted on the BBC help forum. I have turned off NIS and that didn't help and it has been suggested that something is blocking the download, but what?

Yesterday I downloaded Windows Live Photo Gallery and there wasn't a problem there. When I click install for BBC iPlayer Desktop there isn't any traffic through my router.

Any thoughts please?

 

[pebbly]

I am trying to download BBC iPlayer desktop in th UK. If I click the install button I get something like a revolving barber's pole and nothing else happens. I have Windows 7 Pro 64 Bit but I use IE8 32 Bit.

I didn't have a problem with my XP Computer using IE8 and I have posted on the BBC help forum. I have turned off NIS and that didn't help and it has been suggested that something is blocking the download, but what?

Yesterday I downloaded Windows Live Photo Gallery and there wasn't a problem there. When I click install for BBC iPlayer Desktop there isn't any traffic through my router.

Any thoughts please?

have you tried with IE8 64bit ?

 

[Judesman]

Thank you Pebbly. IE 8 64 Bit will not let me download because I do not have Flashplayer installed on IE8 64 Bit and my understanding is that there is no Flashplayer 64 Bit. That is why I use IE8 32 Bit on a 64 Bit OS. This is a known problem and I understand that Adobe will release a 64 Bit Flahplayer in due course.

It is very odd becuase I didn't have a problem with XP and IE8 32 Bit.

Judesman.

 

[zigzag3143]

I am trying to download BBC iPlayer desktop in th UK. If I click the install button I get something like a revolving barber's pole and nothing else happens. I have Windows 7 Pro 64 Bit but I use IE8 32 Bit.

I didn't have a problem with my XP Computer using IE8 and I have posted on the BBC help forum. I have turned off NIS and that didn't help and it has been suggested that something is blocking the download, but what?

Yesterday I downloaded Windows Live Photo Gallery and there wasn't a problem there. When I click install for BBC iPlayer Desktop there isn't any traffic through my router.

Any thoughts please?

Could be blocked in your router, by the firewall, and by NIS (even if it turned off). what is the link to it?

Ken

 

[severedsolo]

have you tried disabling your firewall if you have one? did it ask you to install adobe air first?

 

[pebbly]

Thank you Pebbly. IE 8 64 Bit will not let me download because I do not have Flashplayer installed on IE8 64 Bit and my understanding is that there is no Flashplayer 64 Bit. That is why I use IE8 32 Bit on a 64 Bit OS. This is a known problem and I understand that Adobe will release a 64 Bit Flahplayer in due course.

It is very odd becuase I didn't have a problem with XP and IE8 32 Bit.

Judesman.

yes you are quite correct about that , i will do a little research for you and post back

 

[pebbly]

judesman , when you try to download the iplayer ,do you get a flashing icon on the taskbar, if you do not click on the icon ( a download confirmation) all you will see is the "barbers pole"

 

[Judesman]

Hello Ken Here is the link to BBC iPlayer Desktop:

BBC iPlayer - Install

I wouldn't know how to turn off the firewall in my router but this did not cause a problem with XP when I used the same router.

Pebbly: There is no flashing icon on the taskbar.

Severedsolo: I rely on the firewall in NIS 2010 and I have turned NIS off but that doesn't help. Adobe Air installs as part of the download but I don't even get that far. Basically nothing happens.

Thanks all.

Judesman.

 

[FZ21Z]

Do you already have Adobe Air installed? It does say it will download and install it but try installing it first and see if that helps.

 

[pebbly]

judesman, do you have taskbar notifications unchecked ,if you have minimise the main window and see if the downloadload confirmation window is behind the main window

 

[Judesman]

FZ21Z: That's it!!!! I downloaded Adobe Air and then downloaded BBC iPlayer and it worked. Thanks. I wonder why as Adobe Air is supposed to be part of the download.

Thanks everyone.

Judesman.

 

[zigzag3143]

Hello Ken Here is the link to BBC iPlayer Desktop:

BBC iPlayer - Install

I wouldn't know how to turn off the firewall in my router but this did not cause a problem with XP when I used the same router.

Pebbly: There is no flashing icon on the taskbar.

Severedsolo: I rely on the firewall in NIS 2010 and I have turned NIS off but that doesn't help. Adobe Air installs as part of the download but I don't even get that far. Basically nothing happens.

Thanks all.

Judesman.

I believe it to be flash but since im not in the UK cant find out. Sorry.

Ken

 

[severedsolo]

FZ21Z: That's it!!!! I downloaded Adobe Air and then downloaded BBC iPlayer and it worked. Thanks. I wonder why as Adobe Air is supposed to be part of the download.

Thanks everyone.

Judesman.

excellent glad you got it working, i have had nothing but problems with iplayer, both online and off, and the most random fixes seem to work

 

[FZ21Z]

FZ21Z: That's it!!!! I downloaded Adobe Air and then downloaded BBC iPlayer and it worked. Thanks. I wonder why as Adobe Air is supposed to be part of the download.

Great news. As Zigzag said, it's something to do with Flash, and how the content on the site is delivered.

 

[pkellow]

I had a similar problem, I'd see the "barbers pole", then see 'Install BBC iplayer", and when selecting it, nothing happended except more "barbers pole". In my case, I already had Adobe AIR installed. I uninstalled Adobe AIR, then started again with the bbc iplayer, which then installed Adobe AIR and then installed correctly. I recommend you do the same, looks like iplayer doesn't necessarily like it if Adobe AIR has already been installed. It worked for me, having gone round in circles, various forums etc.

Hope this helps.

 

[pkellow]

Sorry, meant to say it seems odd that other forum entries suggest installing Adobe AIR first. From my observations, this caused the problem. c'est la vie, just reporting my observation and trying to help.

 

[Judesman]

Thanks Pkellow. I resolved this by downloading Adobe Air before installing iPlayer. Adobe Air was not previously installed. I sent a message to the BBC technicians but I didn't receive a response. All seems to work quite well at present.