Solved I click on user account and it (user account) shuts down

[hwally]

When I try to log onto my user account I click on it and the computer shuts down, no error message. I can log into the administrator account, it's protected by a password. I have nortons and malwarebytes and have run them both with no malware detected. I also tried system restore but all of my restore points are gone. So, what next? Thanks

 

[Carl Lawrence]

Have you tried creating a new user account?

 

[hwally]

It's gone beyond not being able to logging in as user. Both user accounts have been erased as well as a lot of the information on the hard drive. I also got locked out of the admin account, the password was changed. I booted up Hirens boot cd to try to get access to the admin account but was unable to. I then tried to erase the harddrive but also was unable to because of some damaged sectors. I'm currently running a program to try to repair the damaged sectors so I can reinstall windows. The person who owns this computer is into torrents, need I say more. I helped him out once before and added an admin account, with a password but I think the password was too much trouble for him. I wonder if someone has added some sort of malware to the torrents that just sweeps through a harddrive and erases everything?

 

[Layback Bear]

This might of interest to you. Don't let the name fool you. Give it a read.
http://www.sevenforums.com/tutorials/197255-windows-7-installation-prepare-pc-sold.html

Charge a lot of money it will improve the owners learning curve.

 

[hwally]

Very helpful tutorial. I'll use it when I get ready to reinstall. Thank You for the interest and help, it's appreciated.

 

[gregrocker]

When you still have an installation to repair you can follow these steps for Troubleshooting Windows 7 Failure to Boot

If it's too late for that then here's everything you need to Clean Reinstall - Factory OEM Windows 7

 

[hwally]

Thank You I really appreciate all the help. This is a great forum. I'll keep you posted on how it goes.