I lost admin password and couldn't fix, now both gone

[karlsnooks]

My recommendations will not cause you to lose any info.

Run the Standalone System Sweeper. run ccleaner. send the startup.txt and install.txt files in a post after these tasks are accomplisted.

 

[beachinmoney]

Okay, shouldn't be too much longer before I can start on them.

 

[beachinmoney]

This is it!!!!!!!!!!!!!

This all started with updates not automatically downloading from Microsoft. They had me do some changes so that they would. That is also why I locked my self out. I thought there was a spy on my system. Turned out it was microsoft. I meanwhile kept trying to change passwords and block access inbound through my router etc... Well now, I found this as to where my Sql Server files went. I had a valid license. Now what do I do????????????????????

I am so F%^& P%^(( OFF I can hardly sit still.

I had in the past downloaded some cracks. Very rarely and I stopped when I found out what can happen. However the guy that worked on my computer did install a crack. At the time I did not know that. I have also done some P2P for music on my phone in the past. Again, I have stopped that. I did however the other day look for free software from some different places. I wasn't looking for keygen's or serials, just some site will give free things away. I registered. I think that is where the newest bugs and trojans came from.

But this thing with Windows started when I was on the phone with their tech and that is when my computer went down and he never called me back. I put in my Windows 7 Professional disk. I have a legal license for it. I just have not installed it. Since I have moved twice in the last two years I could not find my Gateway OEM disk right away. I have noticed two things since then, constant monitoring from Microsoft as though I am trying to steel software and I think it's becasue in order to get my system back up I used a disk that isn't registered or licensed yet. So now this, they deleted my Entire installation for SQL. What do I do. I know you are a MVP with them but I swear, trying to talk to them is impossible. As it was I had a guy from India who I could not understand and after I got the BSOD he called me two weeks later to see if everything was okay. I also just got an email to rate the service of the tech who was helping me with auto updates not installing. She made a few suggestions and then recommended I call in. Yeah, right like I was going to do that again. Between HP and Microsoft and Gateways "help" and the inablility to understand them even if they will offer help, that is how I lost my business and my house! Now I am back in the states and here we go again!!!!!!!!!!!!!!

 

[beachinmoney]

I didn't clean everything from the cleaner because I knew there were things in there I might need. Then when I went back to look up and open the next download it was gone. That is when I realized that the system sweeper did that. I had tons of downloads stored in my download files for Mozilla. How do I get those back or can I. I spent hours on those. Mostly they are Microsoft programs that I paid for and it took a lot of time. I had things in there that have been kept on purpose for about 3 years. Not all my downloads. Only the ones I knew I might need and hadn't saved to disks yet. But at least 20 o9f them! Anyways here's the files, Also, I didn't delete anything in Eses yet. I will attach that one moment. Got to log in as other user.

 

[beachinmoney]

Oh, you may not want to open the cleaner. I do it differently. The reason that I don't want to just delete files and app roaming is because I don't know if that might be where I find all my missing keys or what??? Now I know that I am missing some of the app's though because they aren't in my download files anymore....

 

[beachinmoney]

Oh, posted the Eset. Just don't know what to do with it now.... Need to get some sleep. Thanks

 

[karlsnooks]

beachinmoney,
Please follow the instructions ginen, as written. CCleaner enjoys a stellar reputation.

 

[beachinmoney]

Okay, sorry it took so long, I actually fell asleep on my bed at 8am and woke up at 8pm! I thought I had only slept for a few hours. All this work and stress is obviously wearing on me and catching up! I tried to run cleaner in the cleaner mode in both my user and the admin user. I ran it after the registry cleaner in both cases. It started and then it just disappeared twice in both users??? It told me I needed to close Google Chrome. I went to computer Manager and tried to find it running and also in Task manager and tried to stop it there but it said that no processes were running and when I clicked to stop it it gave me a message about messing applications up.... so I don't know what to do about that. Here are the new start up and installed txt files from after running the ccleaner. The sweeper. I always have an internet connection so I don't know what to do. I was told to do Eset but I went back into the saved file of what it recommended and it didn't give me the option of then deleting them. It took seven hours last time. Then when I woke up and it was done there was no where I could find it to tell it to stop. So I am going to run it tomorrow before I leave the house cause I'll only be gone about 6 hours so I should be able to catch it and choose delete.

 

[karlsnooks]

beachinmoney,

rb: | MSCONFIG | STARTUP tab |
UNCHECK ALL | REBOOT your computer

don't worry. You haven't deleted anything. You have told Win 7 to not run the programs at startup time.

 

[karlsnooks]

Secunia Personal Software Inspector (PSI) - Introductionbeachinmoney,

You have many programs installed which you probably no longer use.

I recommend removing all programs which you do not use.

I strongly recommend uninstalling AVAST and installing Microsoft Security Essentials (MSE) link in my sig.

Since you have Belarc Security Advisor intalled, then you will find that running Belarc Security Advisor will be informative.

The Microsoft updates which it flags for you, then get them from Microosft.

Downlaod, install and run Secunia Personal Security Inspector which will assist you in updating some out-of-date software.

Secunia Personal Software Inspector (PSI) - Introduction

 

[beachinmoney]

Some of the stuff that it shows isn't there is related to my SQL files that are missing and also alot of those aren't really there either. I have had a really bad day and going to go to bed. Thanks for the recommendations. Will do.

 

[karlsnooks]

beachinmoney,

This program may be able to help you:

Recuva - Undelete, Unerase, File and Disk Recovery - Free Download

 

[beachinmoney]

Thanks, your the best. Hey, I just thought of something. I know that my whole network is messed up because I have a VPN and last time I deleted it I had to re-do everything so I was just waiting for the right time. When I log in the computer tells me that I logged in under "beachinmoney.... that along with other letters is my Google email account. I wonder if somehow that got confused somewhere. It's the exact same as my Google email. Actually I don't have to keep it a secret, it's not my password, it says you logged in as lkmbeachinmoney. Make any sense anywhere?????

 

[karlsnooks]

PUT SYSTEM SWEEPER ON A USB STICK


System Sweeper, https://connect.microsoft.com/systemsweeper, allows you to start an infected PC and perform an offline scan to identify and remove viruses, rootkits and other advanced malware. System Sweeper is a free standalone, bootable malware and virus remover from Microsoft.

Safety Scanner, Microsoft Safety Scanner - Antivirus | Remove Spyware, Malware, Viruses Free, is free, downloadable, provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.

If the target computer has a working internet connection, then you may prefer to use the Safety Scanner.


Download System Sweeper (about 576 kB):
https://connect.microsoft.com/systemsweeper

Insert 256 MB or larger USB stick into a usb port.

Run the downloaded program--mssstool64.exe or mssstool32.exe

Choose the option to install to USB.
Caution: The install program will format the usb stick.

The install program will download about 200 mB more.

After the install is finished, leave the stick in the usb slot.

Run the program you downloaded once again.

This 2nd run, and any subsequent runs, will download the very latest anti-virus definitions (about 60 mB).

To keep System Sweeper up-to-date, simply reinsert the usb stick and run the installation program again.

The initial, full scan by System Sweeper can easily take a couple of hours, but subsequent quick scans will take only a few minutes.

Remember, your computer is being very thoroughly checked for all types of malware.

The results of System Sweeper will be in:
\Windows\Standalone System Sweeper\Support as a file with a LOG extension. You can view this file with Notepad.

 

[beachinmoney]

Just to update you. I uninstalled AVAST and I am going to try and run Malware again and then do ccleaner and upload those files. I also uninstalled a bunch of other programs. After Malware I will download the MS one you suggested and then I will instal MSE to run with Windows defender. Will that cover me as long as I do ccleaner and iobits to maintain things once we ever get this system secure again???

 

[beachinmoney]

New MBAM and CCleaner files

Hi, I ran these again and I uninstalled Avast. Will install MSE in a minute. Just wanted to run MBAM and ccleaner and post these first. Then I'm gonna run the other Microsoft one when I get home later. I had one question. I am posting this registry error. I had trouble setting up my network to work with Vista and Windows 7 because of this stupid VPN Hotspot. Like I said I tried to delete it and then couldn't get on the internet. So wanted to see if you think this has anything to do with it and or what to do??? Also, I still need desperately to update my drivers. I tried to follow the instructions but it was greek to me. I did I think it was the H something 32 something report and so I have a list of all the drivers, dates and signed or not etc. hopefully to help me.....

 

[karlsnooks]

Delete and do not use iobits.

 

[karlsnooks]

Run the full scan of the Microsoft System Sweeper.

 

[beachinmoney]

Okay, wow, you are serious about Iobits. The kid that was helping me told me it was the best and I told him after he was done running that program that that is what caused more problems then anything. Glad to know I'm not a total idiot! Just he kept saying it was so goooooddddd. Now you know why I have been so nervious about all these things. I am getting better though. Now I just do as I'm told. I have never had something mess up my programs az bad as Iobot. I looked at the file that he had just installed on my computer and it specifically siad it was a crack, the Avast, it was a 4.6 or something and their newer one is the one I had cause I deleted it. He told me it wasn't and I then emailed him back and said that I opened the folder it was in and it was from Warez and it had the crack key right there. I told him I wasn't born yesterday and that when you get caught at something the best thing to do is just admit you did it. Here is his response when I told him my opinion of iobit, "START Type SYSTEM RESTORE, CLICK NEXT GO THROUGH IT. THEN VISIT Advanced SystemCare Free 4 Download Review for Windows XP/Vista/7 - IObitAFTER YOUVE DECIDED IN YOUR PROFESSIONAL COMPUTER HYPOTHESIS THAT THIS PROGRAM IS HARMING YOUR COMPUTER THEN CALL ME I WILL DO A FULL RESTORE AND IT WILL AGAIN HAVE ROXIO, MICROSOFT SECURITY ESSENTIALS, AND ALL THE VIRUSES, FRAGMENTS, & REGISTRY ERRORS AS WELL! Im Off today But Give Me A CAll Monday And I Will Restore it. The Program Doesnt Have a Crack I Transferred A Company System Licence Key. The Program checks itself for errors Thats why if you upgrade it, It Will Not Work, Avast realized it has reached the maximum number of users."

I certainly don't need him to do a restore. Besides. The way that it deletes things I don't think the systems restore worked! But I am deleting it now and then will run the sweeper.

 

[beachinmoney]

Do you mean both the Advanced Care and also the Advanced Care IObit or just the IObit part? I think they are both not so great myself.