I think someone has hacked my Windows Live E-Mail account

[hollyoaks777]

I think someone has hacked my Windows Live E-Mail account. When i click remove it comes up with a box to send the information that it is being removed. But when i send it the email account is still there it just says lost. Now i can't remember if i set it up as another account for passwords and so on to be sent to so i logged out and tried to log into the account but it won't let me and i have used the passwords i would have used on setting this account up. This leads me to think i have been hacked. So i clikcked on the little radio button saying i think my account has been hacked or words to those effect and all it says is create a strong password and download Microsoft security essentials is there anyway i can get rid off the account altogether without me losing my windows live ID.
Thank you in advance

 

[Imperfect1]

Unfortunately, I don't think you can use the same ID. Every account has a different ID/password combination, and if you try to open a new Windows Live account, you will just get an error message saying that ID is already in use. I think the only thing you can do is to take all of the steps you can to clean up your email account.

Here's some help for you:

First, I suggest you run one or two good malware scans (i.e. Malwarebytes or MSE or TrendMicro) to get rid of any malware in your email account (or anywhere on your system).

Then, follow the steps below, and hopefully there's help for you there.

First line of defense is to change your password and all "secret questions" and "answers."

Then, if hackers have locked you out of your email, go on-line and sign up for the free service in which you give your email provider (i.e. Windows Live/Hotmail, Yahoo, etc.) your cell phone number and they text you a secret code to allow you to get back into your email.

Next, when you do get back into your email, always "log out" of your email when you exit, rather than just hitting the exit X icon. Hitting the exit X doesn't end your email session, only 'logging out' actually shuts it down. If you just press exit, that leaves it available to be hacked because technically, it's still open, even after you've gone.

If nothing above has helped the problem, take a look at these tutorials to see if there is any help there for you:

Windows Live Solution Center:- http://windowslivehelp.com/accountrecovery

Hotmail Security to Protect and Recover Your Account

 

[hollyoaks777]

thank you mate

 

[Imperfect1]

You're welcome. Let us know if you're able to solve the problem.

 

[hollyoaks777]

no i can't seem to get rid off it mate going to do a full scan with malwarebytes let you know mate