IDE ATA/ATAPI driver missing?

[Berkey]

I wasn't sure if I should put this here, but it is a driver problem.

I have installed my new samsung SSD (840 pro) and then stumbled upon the information about setting ACHI for TRIM settings. TRIM is enabled as per CMD check but,

there is no IDE ATA/ATAPI controllers option available to choose from. Is this a problem? Also when I check the BIOS there is an option for ACHI, but the next option below it is selected by default titled "Intel Rapid Restore Technology RAID" (not the Rapid Storage Technology I misread it as initially)



Should I leave this be or is there something missing in the way of a driver AND/OR changing the BIOS as well?

 

[Gandalf]

The Other devices category could be pointing to an issue. Simplest fix, if it works, is to right click and uninstall the devices under the Other devices category. Now, reboot. MS will reinstall the devices. Hopefully, where they should be.

If they return to the Other devices category, then we can try another approach.

 

[Berkey]

The Other devices category could be pointing to an issue. Simplest fix, if it works, is to right click and uninstall the devices under the Other devices category. Now, reboot. MS will reinstall the devices. Hopefully, where they should be.

If they return to the Other devices category, then we can try another approach.

Thank you foor the response. I did as you said and an Intel driver did install, but it did not change anything with the original problem, both of those "other drivers" are still present.

 

[Gandalf]

The Broadcom USH aught to be available via Dell. They are not very kind to strangers, so you will have to take it from here...
http://www.dell.com/support/home/us/en/19?~ck=mn

This should help you identify the Unknown device...
How to Identify Unknown Devices in Windows: 7 Steps
After completing the directions in the above link, return here with the information you find out and we'll try to find a driver for it.

 

[Gandalf]

LA and Arizona will be playing baseball in Sydney in about 30 minutes.
I WILL be watching. I'll check back during the commercials.

 

[Berkey]

LA and Arizona will be playing baseball in Sydney in about 30 minutes.
I WILL be watching. I'll check back during the commercials.

I appreciate the help my friend.

I'm beginning to get discouraged as the first link sent me into a redirect loop and if I go to the support page home to search for any manual updates I can't seem to find any broadcom USH ones. As for the second option; there is no ID for the PCI database to look up other than two hardware IDS:

ACPI\SMO8800
*SMO8800

However a google search revealed that it is apparently that it’s an accelerometer, a device that detects when your laptop may be falling and instantly stops the hard disk so it isn’t damaged on impact.

I already used dell's detect service to install any immediate updates, so I'm just at a lost as to the IDE ATA/ATAPI drivers

 

[Gandalf]

How to troubleshoot unknown devices that are listed in Device Manager in Windows XP
This may or may not help. It is a MS FIX for XP.
At the rate you're gong with my links, it can't hurt to try.

Does this make any sense to you?

The Broadcom Unified Security Hub (USH) drivers are included in the Dell ControlPoint Security Device Driver Pack, these drivers are located in the ControlPoint download category for your computer.

 

[Gandalf]

If the FIX doesn't work, try this...

1. Open Device Manager (Control Panel>System>Hardware>Device Manager)
2. The hardware whose drivers are missing will appear as Unknown device, so it's easier to locate the device.
3. Right click on the unknown device and click on Properties.
4. Under the Properties window click on Details tab and select Device Instance Id from the drop down box.
5. You should see a code similar to this
   
   PCI\VEN_8086&DEV_27DC&SUBSYS_30868086
   &REV_01\4&1E46F438&0&40F0
   
6. The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:
   
   Vendor ID = 8086
   Device ID = 27DC
7. Once you have obtained both the IDs, proceed to PCI Database. There you can either search for the vendor from the vendor ID or directly get information about the device along with the vendor name by searching with the device ID.

 

[Berkey]

here are the results:

 

[Gandalf]

This might help with your original issue...
https://downloadcenter.intel.com/default.aspx

Something better start working. I'm running out of magic tricks. :banghead:

 

[Berkey]

If the FIX doesn't work, try this...

1. Open Device Manager (Control Panel>System>Hardware>Device Manager)
2. The hardware whose drivers are missing will appear as Unknown device, so it's easier to locate the device.
3. Right click on the unknown device and click on Properties.
4. Under the Properties window click on Details tab and select Device Instance Id from the drop down box.
5. You should see a code similar to this
   
   PCI\VEN_8086&DEV_27DC&SUBSYS_30868086
   &REV_01\4&1E46F438&0&40F0
   
6. The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:
   
   Vendor ID = 8086
   Device ID = 27DC
7. Once you have obtained both the IDs, proceed to PCI Database. There you can either search for the vendor from the vendor ID or directly get information about the device along with the vendor name by searching with the device ID.

Device Instance ID is not an option only device instance path, but the only code is ACPI\SMO8800\1



It could be one of the ones near the bottom, but nothing dealing with any IDE Here's a question for you.

When I installed 7 on the SSD, I did not format the harddrive with the ACHI in the BIOS. As I said,when I went into the BIOS after installation I notice the ACHI was unticked and the default RAID setting was ticked meaning I installed 7 with that. Could that have a bearing on this situation? It seems odd that somehow this driver does not exist

 

[Berkey]

This might help with your original issue...
https://downloadcenter.intel.com/default.aspx

Something better start working. I'm running out of magic tricks. :banghead:

I also am running out of them as this was one of the first things I did along with the Dell detection process. The universe seems fit to deny me of my new laptop fun

 

[ICIT2LOL]

BB I am no expert but you do say you installed 7 onto a new SSD? Personally I would go back save any data first of course and set the ACHI before you reinstall.

I would also if I were you download and use the Samsung magician software it may be of help I don't know as I say I am not an expert but just saying what I would try.

Samsung Magician Software: OS Optimization Feature Overview | Samsung SSD

 

[TVeblen]

Can you see the PCI/VEN numbers under the Hardware ID's line?

If the "Hardware IDs" does not show in the drop down menu let us know - that is important information too. A screen shot of all available on the Details Tab would be cool too (Just the top 10 lines or so).

EDIT: also, could you post a screen shot of Device Manager with your "Storage Controllers" expanded?

I assume you did a clean install of W7? Where did you get the drivers for the install?

 

[Berkey]

Went ahead and reinstalled and switched ACHI on the BIOS and sure enough problem solved with the original driver. Now there was one recommended driver update from dell (the same as last time) and after clicking on it it unzipped the files and opened folder they were in and I was presented with the 2 txt files below. As you can see there is a pdf file titled broadcam (like the unknown driver) and inside the driver folder pictured below there are the following files ( these files were located inside of a folder labeled CV) So it seems this may be the anwser to the unknown driver of broadcom.



In the same folder there was another folder titlted WBF Firmware and the following folders were locating inside


Not sure if this is neede to resolve both unknown driver issues or just the one but the two txt documents below may help

 

[Gandalf]

I am happy you have resolved your issue. Don't forget to mark the thread as SOLVED.

 

[Berkey]

So the PDF (didn;t have anything to read it on at the time) show that the broadcom is for fingerprint detection software, something I do not want or need (I believe my model does not support as well) so I think I will remove this driver to be rid of the situation once and for all

 

[Gandalf]

Recommend you Disable it. By removing it, it may just be reinstalled during reboot.

 

[ICIT2LOL]

So you are no longer lost in space LOL!!

 

[Berkey]

Recommend you Disable it. By removing it, it may just be reinstalled during reboot.

Yes. I'll do that for both as the finger print and the other (which is some areoacelorator for droping a laptop) are not needed.

Thank you to eveyone who took the time to help with my situation.