IE 10 install failure - Error code 9C57

[tom982]

Sorry it took me so long!

Two files requested are attached.

Hi johnss001,

Just to confirm, did you run my batch file as an administrator? The zip file is empty and I'm not sure whether this means there is no patch logs or not.

Tom

 

[NoelDP]

There IS a caveat, though - MS is currently investigating problems with these two update, so do NOT attempt to force the install of either, as they will almost certainly fail (in an unpredictable manner!)

 

[ICIT2LOL]

Tend to agree I have downloaded it both ways now as the update route was not working for whatever reason.
This only because I have had to reinstall IE9 because my employer - yep government department hasn't updated their system yet which also has to have Java - scary huh?

 

[johnss001]

Sorry it took me so long!

Two files requested are attached.

Hi johnss001,

Just to confirm, did you run my batch file as an administrator? The zip file is empty and I'm not sure whether this means there is no patch logs or not.

Tom

Yes, pretty sure I am alreadly logged in as an administrator. It is a personal computer. User accounts indicates that I am an administrator.

 

[johnss001]

Tom, I just ran the program again and just to be sure I right clicked and performed the run as administrator. The command prompt showed that 0 files were copied.

 

[NoelDP]

You need to right-click on the file, and select 'Run as Administrator' - did you do so?

 

[johnss001]

You need to right-click on the file, and select 'Run as Administrator' - did you do so?

Yes... :huh:

 

[NoelDP]

Hmm - worked fine for me...
perhaps there's an error recorded in the Event logs??

 

[johnss001]

Noel, how do I find that information?

 

[NoelDP]

Copy the
C:\Windows\System32\winevt\logs\Application.evtx
C:\Windows\System32\winevt\logs\System.evtx
files to your desktop, then Compress them, and upload the compressed file
I'll take a look and see

 

[johnss001]

Ok Noel, please see attached! Thanks again.

 

[NoelDP]

There are a number of errors in the logs - almost all to do with either networking or storage problems.
I would try updating the Intel Chipset drivers, and your RealTek network drivers.


Installing the Intel Rapid Storage Drivers
try downloading and installing them from here - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=2101&DwnldID=22194

(you want the iata_enu.exe download)

The Realtek card you appear to have is RTL8167 - for which there appear to be no official drivers available.
It's reported that the RTL8168 drivers work - see here... Realtek

 

[johnss001]

Done... what's next?

 

[NoelDP]

Please post fresh copies of the event logs.

 

[johnss001]

Noel... latest attached, I think. I didn't do anything to create the logs so I am assuming that it is automatically configured to log in the background and this should be a new file right?

 

[johnss001]

Noel, any chance you looked at those logs??? I am still at a loss, no IE10 and constant reminders regarding the update...

 

[NoelDP]

Sorry about the lack of response, it seems to have dropped off my radar.
I'm seeing nothing new in there - but it's probably all out of date now anyhow.
are other updates installing OK??

 

[johnss001]

Yes everything seems to be updating fine, the only important update remaining is the IE10.

 

[NoelDP]

Let's go back to the start and work from the basics again....

Please follow the Windows Update Posting Instructions and post the requested data

 

[johnss001]

Noel,

CBS.zip attached.

Ran the SFC scan

Running the SURT...

Let me know if you need anything else! Thanks for coming back to this old problem.