IE 10 says "This page can’t be displayed" Chrome, Safari can.

[M980]

IE 10 says "This page can’t be displayed" Chrome, Safari can.

I go to a court site, click on a link and a new window pops up. It is supposed to display a PDF but IE gives this messsage:
“This page can’t be displayed.” It mentions TLS and SSL should be enabled.

I have them ALL enabled.
I set them to default values.
“Fix connection problems” results in “Troubleshooting couldn't identify the problem.”

Chrome and Safari work just fine displaying the PDF correctly.

I set everything back to default values. No joy.
I’ve “repaired” IE 10. No joy
I re-installed IE 10. No joy.

What’s a good next step to diagnose this?

 

[ThrashZone]

Government site are usually the most out of date site on the net,
Press the F12 key and verify Browser mode and Document mode.
On such a site using Browser mode with ie8 would most likely cure the issue or switching in or out of Comp-view,
But lets first switch to Software rendering/ Alt+TO or Gear symbol on the top right and Internet options,
Advanced section/ Check the top box-Use software rendering..../Apply and Okay.
After that make sure Adobe Reader XI is Enabled/ Use Alt+TA or Gear symbol/ Manage add-ons.
Make sure Active x filtering is not getting in the way/ Alt+T or Gear symbol/ Safety/ Uncheck it.

 

[A Guy]

Welcome to Seven Forums M980. See if toggling Enhanced Protected Mode allows you ti view the pdf files.

http://www.sevenforums.com/tutorial...10-enable-32-bit-64-bit-ie10-windows-7-a.html

If ActiveX filtering is currently on, it may also be blocking a prompt for acrobat ( I am making an assumption that you are using the adobe reader for pdf files?).

You can disable Enhanced Protected Mode just for that particular Web site if necessary.

If none of this helps, please post a screen shot of the exact error message

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

A Guy

 

[M980]

I'll try both today.

 

[M980]

Government site are usually the most out of date site on the net, amen
Press the F12 key and verify Browser mode and Document mode. confirmed
On such a site using Browser mode with ie8 would most likely cure the issue or switching in or out of Comp-view, What is "comp view?"
But lets first switch to Software rendering/ Alt+TO or Gear symbol on the top right and Internet options,
Advanced section/ Check the top box-Use software rendering..../Apply and Okay. done
After that make sure Adobe Reader XI is Enabled/ Use Alt+TA or Gear symbol/ Manage add-ons. done

Name: Adobe PDF
Publisher: Adobe Systems, Incorporated
Type: Toolbar
Architecture: 32-bit
Version: 10.1.7.27
File date: ‎Friday, ‎May ‎10, ‎2013, ‏‎1:57 AM
Date last accessed: ‎Today, ‎August ‎02, ‎2013, ‏‎7 minutes ago
Class ID: {47833539-D0C5-4125-9FA8-0819E2EAAC93}
Use count: 45
Block count: 136
File: AcroIEFavClient.dll
Folder: C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX


Make sure Active x filtering is not getting in the way/ Alt+T or Gear symbol/ Safety/ Uncheck it. Confirmed it was not checked.

See if toggling Enhanced Protected Mode allows you to view the pdf files. I did. No difference.
Actually the link to the file is: https://courtapps.utcourts.gov/XchangeWEB/CaseSearchServlet?_=gyRWOWiixsKPNwj%2Bv8UH3lE0xAQrpFdW# So, it is not a direct link to a PDF.

I am making an assumption that you are using the adobe reader for pdf files?). Adobe Acrobat X Pro

I've attached some images to help you see what I see. Windows offered to help "fix connection problems" and then coughed up the pop up for "Network Diagnostics." The .etl file I saved. Opened it with a variety of programs. Finally just went in and removed all the "null"s and extra spaces and tried to make it readable. Don't know what it means or if it is of significance.

I was wondering if removing IE 10 and upgrading to IE8 might be the way to go. I'm not a heavy duty browser user but I do need (would like) IE to work in some form. Or nuke IE10 and reinstall?

Thank you.

 

[ThrashZone]

It mentions TLS and SSL should be enabled.

I have them ALL enabled. ?

I'm wondering if these are the setting your saying you have enabled all ?
View attachment 279544
Alt+TO or Gear symbol on the top right and Internet options/ Advanced section/ Use Restore advanced settings. and recheck Software rendering....
If you've done any other changes to Internet options/ Security section/ Click on Restore all zones to default.
Compatibility view can be toggled in or out usually by selecting another Browser mode/ F12

 

[ThrashZone]

Actually the link to the file is: https://courtapps.utcourts.gov/XchangeWEB/CaseSearchServlet?_=gyRWOWiixsKPNwj+v8UH3lE0xAQrpFdW# So, it is not a direct link to a PDF.

You'll have to give the menus to this pdf not the ones when your signed in because that's a secure connection,
Utah State Courts

 

[M980]

Reset Advanced Settings and Security back to defaults as you suggested.
F12....nice. I'll try them.
You'll have to give the menus to this pdf not the ones when your signed in because that's a secure connection,
I don't understand what you are telling me her. I'm slow.
Thank you.

 

[ThrashZone]

The link I posted is to the site using http address,
You posted a link to a https address which pretty much freaked out my tab I opened it on because it gave a page Your session has expired...
So I assumed you posted a page when you were logged into this gov site ?
Fed's might think I was a hacker lol and are moving in on me as we speak !

 

[M980]

The link I posted is to the site using http address,
You posted a link to a https address which pretty much freaked out my tab I opened it on because it gave a page Your session has expired...
So I assumed you posted a page when you were logged into this gov site ?

Probably. I can't remember my wife's name, how would I remember this?

Fed's might think I was a hacker lol and are moving in on me as we speak !

 

[ThrashZone]

Probably. I can't remember my wife's name, how would I remember this?

That's funny lol,
Just use this link,
And navigate to the form,
Post the menu options to get to the form,
Utah State Courts

 

[M980]

Do you want the login? There are only 500,000 attorneys with access to it. Would that help?

 

[M980]

Here it is:

 

[ThrashZone]

Do you want the login?

NO,
I figured you were using this site logged into it and I can't help you with those items inside a secure environment,
I certainly can't make a account/ can't lawyer up
You can however look at this thread and see if you can create some error reports,
http://www.sevenforums.com/browsers...ng-freezing-win-7-ultimate-6.html#post2490699

 

[M980]

Thank you for all your help. I'll follow your advice.

 

[ThrashZone]

I guess the basics have not been offered,
Reset,
http://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html
Take it a bit further and use this when you first open ie,

 

[M980]

Thank you very much! I really didn't know what to do next. Thanks.

 

[M980]

Ok, I nuked it back to mama. Added nothing.
First image is same 'can't display' error.
Windows 7 Troubleshooter output.
Event log was interesting....something about "Filtering" and IPSec. Greek.

 

[cryan738]

I gave up. on iE

I go to a court site, click on a link and a new window pops up. It is supposed to display a PDF but IE gives this messsage:
“This page can’t be displayed.” It mentions TLS and SSL should be enabled.

I have them ALL enabled.
I set them to default values.
“Fix connection problems” results in “Troubleshooting couldn't identify the problem.”

Chrome and Safari work just fine displaying the PDF correctly.

I set everything back to default values. No joy.
I’ve “repaired” IE 10. No joy
I re-installed IE 10. No joy.

What’s a good next step to diagnose this?

I tried everything you did plus about two dozen other things. On one occasion, I thought I had the answer by clicking the box to show all websites in compatibility view, but that 'success' only lasted a short time, and I was back to the problem. I "resolved" my problem by just giving up on Internet Explorer....set Safari to be my default browser, imported my favorites, set it up to have the look and feel I wanted, and my problems have been solved. I no longer have to try to log in to secure websites six or seven times. Running IE 10 on Windows 7 64bit computer...IE 10 ran 64 bit versions....
There's a limit to how long someone should be willing to chase a problem created by Microsoft. I've reached mine, though I did just buy a new PC....my family has switched to Apple, and now I'm switching to an Apple browser.