IE problems (Microsoft Security affected too)

[BinkerNate]

I had to post this here because nothing from the sections indicated to me where to put it instead of here: my IE started to become slow and I think my Microsoft Security Essentials is connected in some way (or it's something else, and that's connected to what's going on to these two). My IE started to act slow today, to the point where it was only easy to close it, but not work it (searches, sites). Now it seems okay, but I still have no clue on what to do if it happens again.

Next is my Microsoft Security Essentials; it's been acting funny since last night. I did a quick scan, and most was done until it stopped at \\C:\\ (I think that's right), and once I closed it and then opened it up, it showed what it looked like when it froozed, and I hit "cancel scan" again, and it didn't do anything. So something is up with that.

I don't know if anything else is up from other things, I hope not. But I'll keep you guys updated. But does anybody have any clue on this?

 

[zigzag3143]

I had to post this here because nothing from the sections indicated to me where to put it instead of here: my IE started to become slow and I think my Microsoft Security Essentials is connected in some way (or it's something else, and that's connected to what's going on to these two). My IE started to act slow today, to the point where it was only easy to close it, but not work it (searches, sites). Now it seems okay, but I still have no clue on what to do if it happens again.

Next is my Microsoft Security Essentials; it's been acting funny since last night. I did a quick scan, and most was done until it stopped at \\C:\\ (I think that's right), and once I closed it and then opened it up, it showed what it looked like when it froozed, and I hit "cancel scan" again, and it didn't do anything. So something is up with that.

I don't know if anything else is up from other things, I hope not. But I'll keep you guys updated. But does anybody have any clue on this?

Just to be sure I would download malwarebytes and run it. I dont think it is a malware issue but you cant be too safe.

 

[JMH]

BinkerNate,
* Please list what you other Security programs you are using including the Firewall.

* Did your computer come preinstalled with an Anti Virus program?
If so how was it removed?

* I agree with zigzag re running Malwarebytes free.
Download it from the link below, install & update immediately.
Run a full system scan & note the report at the end.{ This may take some time.}

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!

Re Internet Explorer...
Browse through the links below.

http://www.sevenforums.com/tutorials/89919-troubleshooting-internet-explorer-issues.html

http://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html

 

[fseal]

Ususally when IE slows down most any other net program will also show the same symptoms. I frequently run into periods when DNS is painfully slow making the browser seem very laggy. Of course if your on WiFi your speed can go up and down a LOT for several reasons (including using the microwave).

Next time your having a slowdown, open a command prompt and type in "nslookup www.google.com" and see how long it takes to respond. It should be virtually instant. (Can try other sites too, including the one you were going slow on).

If that's ok you can then type "tracert www.goole.com" in a command prompt (or whatever site) and that'll show you if/where on the net there are slowdowns in communications including possibly in your house or your ISP.

DNS is ususaly the main culprit, and if your ISPs DNS is laggy you can try using 8.8.8.8 (Googles DNS) or another open DNS server.

If traceroute shows errors or LONG ping times somewhere between you and your target on the net then there isn;t a lot you can do but wait for it to clear... Ping times should be probably 60-150, MAYBE 200ms or so, above that that's starting to be "slow".

 

[BinkerNate]

Just to be sure I would download malwarebytes and run it. I dont think it is a malware issue but you cant be tooo safe.

Please list what you other Security programs you are using including the Firewall.

I already have Malwarebytes. I did a quick scan and it found nothing. I should let you know right now and not forget later that running a full scan will cause it to freeze starting around the 20 minute mark. Others include the Microsoft Security Essentials, Hijackthis, and something called Windows Defender which isn't on. The firewall I have is Windows Firewall (Network Firewall).

Did your computer come preinstalled with an Anti Virus program? If so how was it removed?

I guess it is Microsoft Security Essentials as my Control Panel states it. Of course, because of this topic, it wasn't removed and still installed.

@fseal: I will do those once it happens again.

But what about Security Essentials? It stops at \\C:\\, even when IE is fine. What is that about and what should I do?

EDIT: It happened again, so I resetted IE. It feels different, and I'm trying to remember sites and adjust to the change. I did do this after doing those command ideas, but I couldn't read them. I still need help because regardless of the reset, it still happened again, and I don't want to restart my computer again and again. Firefox is fine, its just IE.

Other info: I'm on a cable line, and my brother has his own computer (we have two total) and its on wifi.

BTW, I'm on IE 9, wasn't there a IE 10? If so, I think I have to dl that again. Plus, the startnow search engine was originally here, now its google. Is there a way to get that back? Please help me.

EDIT2(8/27) : From 9pm last night to 3pm today, everything was fine until I started using my virus scan, starting with Malwarebytes, and Microsoft Security was the same. Still, Firefox isn't affected. Plus, it seems like my computer, which is quiet most of the time, is working on something when it can't be because either I'm watching something and chilling or just surfing on sites where that running noise from my tower wouldn't sound like this. Everything else is fine, but IE, Microsoft, and Malwarebytes; something is wrong. Does anyone need a hijackthis log? Would that help?

 

[BinkerNate]

Hello?

 

[Golden]

Hi,

I would follow fseals advice and try the tracert command at this point.

Regards,
Golden

 

[A Guy]

Do you have a System Restore point from before these problems started? If so, I'd try the restore point. A Guy

 

[BinkerNate]

how long is system restore suppose to take? Its been going on for 2 hours now. I'm afraid to reset it or something.

EDIT: Nvm. It was done in 2hrs20mins. So far so good. But I'm going to go to bed right now, as taking naps didn't help my fears (lol), and I'll update if somethign happens.

 

[marsmimar]

If you're satisfied that the System Restore corrected the problems and everything is working the way it should, I'd strongly suggest you make a System Image. This is like a picture of your entire hard drive including the operating system, all installed programs, all updates, all of your personal data such as photos, documents, pesonal computer settings, etc. You could use the built in Windows 7 imaging tool or one of the free programs like Macrium, Paragon or EaseUS.

It's better to put the system image on an external hard drive so, yes, there's another monetary investment involved. But you can return your computer to the exact condition it was in at the time you made the system image in about 30 minutes or less. I think the investment is worth it. IMHO.

 

[BinkerNate]

I don't have any DVD-RWs, but I can't use and save this on my computer?

 

[Layback Bear]

Your specs are some what confusing in the memory department, (Used 503gb / Free 79.1gb) I have never known going to a restore point taking over 2 hours.

 

[BinkerNate]

Well for a while now its up to 172GB free currently.

Anyway, my IE is starting to slow down again, though currently not as bad as before but still, but since it's been a little while within the same day, I have pinpointed what has happened since the restore and now:

- After it was restored, and because I had to got to bed (I went at 10:30am!), I did a shut down (usually do this) and it said it needed to do a Windows Update. The update it did was, on the date of 8/28/11: this: August 2011 cumulative time zone update for Windows operating systems

- At 10:19pm the same day, Windows Security Essentials needed an update, and thus it was updated. Information here:
Virus, Spyware & Malware Protection | Microsoft Security Essentials

= Now, starting from let's say 1:30am, give or take, IE on searching/browser (going up or down on a page isn't slow), and my computer is again sounding like it's working on something that it shouldn't be as I'm just looking at an internet page and nothing else. I did look at my task manager, and what its saying is that my CPU Usage ranges from 0-18%, and my Memory was at 1.70GB, but browsing went up to 1.75 to even 2.82GB. Plus, I did do the command prompts, and nslookup was quick, but for the tracert, I decided to make a picture of it and post it here as I don't know how to read it, but I know you guys can.
http://i1027.photobucket.com/albums/y339/2010Binker/Tracet.jpg

- Then, at 2:52am, I tried Microsoft Security Essentials and its the same thing. Close to two minutes in on the quick scan, it froozed at \\.\C:\. What is \\,\C:\?

Just in case: the IE problem is more with loading time, with suggestions from search engines being affected, and the slowness sometimes causes messages that the site is not responding and needs to be recovered. But once its loaded, everything seems to be fine.

I wonder if its a virus or something is currupted. I also wonder if it was the updates. Something needs to be done, checked and looked at, maybe reinstalled over the currupted theory, because I'm starting to get sick of this.

Please help.

EDIT: That's weird. It's 4:30am, and the slow problem has...stopped. Why...?

 

[Layback Bear]

Just a thought from a non expert, (me). I would check again to see if something is running in the background. Check msconfig for start ups. Use Sysinternals Process Explorer, it will show you a lot of information on what is or is not running.
Also I would check for any program set to scan auto or check for updates auto.

 

[BinkerNate]

Just a thought from a non expert, (me). I would check again to see if something is running in the background. Check msconfig for start ups. Use Sysinternals Process Explorer, it will show you a lot of information on what is or is not running.
Also I would check for any program set to scan auto or check for updates auto.

Do I type it as msconfig.startups?

 

[Layback Bear]

Just press the Windows key, (lower left of keyboard) and the R key. Type msconfig and hit enter. A the top you will see start up. Every thing that has a check mark is starting at boot.

 

[Layback Bear]

The 172 gb free ram is not real. You might be looking at your Hard Drive free space. Use the Windows flag and the R again and type in resmon. You will be able to see how much ram you have and how it's being used.

 

[Layback Bear]

Use the Windows flag and the R key again. Type in resmon and hit enter. You will be able to see how much ram you have and how it's being used.

 

[BinkerNate]

The 172GB Free was my hard drive I was referring to.

On Start Task Manager, it does list things that are currently running and what they are, and I wanted to list them but it's a little too much and I don't have time right now, but some of them were: SamSs (Security Manager), Power (from DcomLaunch group), Plugplay (from DcomLaunch group), DcomLaunch, WinHttp Web Proxy Auto Discovery Service, WdiServiceHost (Diagnostic Service Host), nsi (Network Store Interface Serice), netprofm (Network List Service), etc.

But I did do startups, and what's checked are: HD Audio Control Panel, Adobe Updater, Microsoft Sercurity Cilent, Google Toolbar Notifier, Windows Live Messanger, Gateway Backup, AMD Dual-Core Optimizer, Quicktime, Adobe Acrobat, Adobe Reader, and iTunes.

There are things listed as running under services too, and that's a long list to sort out too.

Also, I started Process Explorer and it lists things under dark pink, purple, but one is yellow and that's Acer from Gateway Updater. I don't know what to look for, and I know you're an non-expert, but I'm hoping for someone to help me on this because I don't know what to do or how to read this.

 

[JMH]

* Re Win7...
Was it preinstalled on the computer when you bought it?
{or did you do a clean install of Win7?
or did you upgrade from Vista to Win7?}

* Are you running 32 or 64- bit?
Is my PC running the 32-bit or 64-bit version of Windows?

Re IE9...
Troubleshooting steps. Ignore any you have already tried

*Does the behavior persist if you start IE (32-bit) in No Add-ons mode?

Start > (All) Programs > Accessories > System Tools > Internet Explorer (No add-ons)

* Does the behavior persist if you Reset IE Advanced settings & reboot?

Reset Internet Explorer settings

* Boot the computer in clean boot and check if the issue persists.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

Note: After you have finished troubleshooting, follow step 7 to boot the computer in normal startup.

* Did you make any changes on the computer prior to this issue?
FYI -

You experience slow performance in Internet Explorer 9

Improve performance, safety and security in Internet Explorer

How to optimize Internet Explorer (Applicable to Internet Explorer 9)

http://windows.microsoft.com/en-AU/...-explorer/slow-five-tips-to-boost-performance