I'm having issues with installing IE10 on my WIN7 x64 system. It is the only update in Windows update that will not install. I have researched the issue on the Internet and all attempts to resolve have failed. All drivers and software on the system are up to date and the system functions without any other errors/issues.
I have attached the CBS log directory and screen capture of the Windows Update error to this post.
The error information in the system log is as follows:
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)
C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)
C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.persist.log
Tom
My Computer
At a glance
Windows 8.1 Pro x64Intel i7 3770K @4.5GHzCorsair Vengeance 2x4GB DDR3 1600MHz Low Prof...Gigabyte Radeon HD 7850 (2GB GDDR5)
Thank you very much for your quick reply. I followed your instructions and have below the SURT log output. It looks like all the errors in the log have been corrected!
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-03-23 00:07
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB2792100~31bf3856ad364e35~amd64~~9.4.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_1_for_KB2792100~31bf3856ad364e35~amd64~~9.4.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_1_for_KB2792100~31bf3856ad364e35~amd64~~9.4.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_2_for_KB2792100~31bf3856ad364e35~amd64~~9.4.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_2_for_KB2792100~31bf3856ad364e35~amd64~~9.4.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_2_for_KB2792100~31bf3856ad364e35~amd64~~9.4.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2792100_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB2792100_RTM~31bf3856ad364e35~amd64~~9.4.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2792100_RTM~31bf3856ad364e35~amd64~~9.4.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2792100~31bf3856ad364e35~amd64~~9.4.1.0.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB2792100~31bf3856ad364e35~amd64~~9.4.1.0.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2792100~31bf3856ad364e35~amd64~~9.4.1.0.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.20573_none_0daa285e99ade8ac.manifest amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.20573_none_0daa285e99ade8ac
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.20573_none_0daa285e99ade8ac.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.20573_none_17fed2b0ce0eaaa7.manifest wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.20573_none_17fed2b0ce0eaaa7
(fix) CSI Manifest All Zeros CSI File Replaced File: wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.20573_none_17fed2b0ce0eaaa7.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16464_none_2959174ba98b69c7.manifest amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16464_none_2959174ba98b69c7
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16464_none_2959174ba98b69c7.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16464_none_bc19a9c95f45aeb7.manifest amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16464_none_bc19a9c95f45aeb7
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16464_none_bc19a9c95f45aeb7.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16464_none_2ee24e4da066bb43.manifest amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16464_none_2ee24e4da066bb43
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16464_none_2ee24e4da066bb43.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20573_none_651e9d4b49b28168.manifest amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20573_none_651e9d4b49b28168
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20573_none_651e9d4b49b28168.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16464_none_64a0d0b6308bdf04.manifest amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16464_none_64a0d0b6308bdf04
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16464_none_64a0d0b6308bdf04.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.16464_none_739bde9907bb9d43.manifest amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.16464_none_739bde9907bb9d43
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.16464_none_739bde9907bb9d43.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.20573_none_7419ab2e20e23fa7.manifest amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.20573_none_7419ab2e20e23fa7
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.20573_none_7419ab2e20e23fa7.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.20573_none_042d72153dc0b14f.manifest amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.20573_none_042d72153dc0b14f
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.20573_none_042d72153dc0b14f.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20573_none_bc97765e786c511b.manifest amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20573_none_bc97765e786c511b
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20573_none_bc97765e786c511b.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.20573_none_2f601ae2b98d5da7.manifest amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.20573_none_2f601ae2b98d5da7
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.20573_none_2f601ae2b98d5da7.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16464_none_0d2c5bc980874648.manifest amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16464_none_0d2c5bc980874648
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16464_none_0d2c5bc980874648.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16464_none_1781061bb4e80843.manifest wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16464_none_1781061bb4e80843
(fix) CSI Manifest All Zeros CSI File Replaced File: wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16464_none_1781061bb4e80843.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.20573_none_29d6e3e0c2b20c2b.manifest amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.20573_none_29d6e3e0c2b20c2b
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.20573_none_29d6e3e0c2b20c2b.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI F Mark Missing 0x00000002 f!jsdbgui.dll amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16464_none_2ee24e4da066bb43
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.16464_none_2ee24e4da066bb43\f!jsdbgui.dll: jsdbgui.dll
(f) CSI F Mark Missing 0x00000002 f!url.dll amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16464_none_64a0d0b6308bdf04
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.16464_none_64a0d0b6308bdf04\f!url.dll: url.dll
(f) CSI F Mark Missing 0x00000002 f!iexplore.exe wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16464_none_1781061bb4e80843
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16464_none_1781061bb4e80843\f!iexplore.exe: iexplore.exe
(f) CSI F Mark Missing 0x00000002 f!urlmon.dll amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.20573_none_29d6e3e0c2b20c2b
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.20573_none_29d6e3e0c2b20c2b\f!urlmon.dll: urlmon.dll
(f) CSI F Mark Missing 0x00000002 f!iexplore.exe amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16464_none_0d2c5bc980874648
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16464_none_0d2c5bc980874648\f!iexplore.exe: iexplore.exe
(f) CSI F Mark Missing 0x00000002 f!urlmon.dll amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16464_none_2959174ba98b69c7
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_9.4.8112.16464_none_2959174ba98b69c7\f!urlmon.dll: urlmon.dll
(f) CSI F Mark Missing 0x00000002 f!sqmapi.dll amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16464_none_bc19a9c95f45aeb7
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16464_none_bc19a9c95f45aeb7\f!sqmapi.dll: sqmapi.dll
(f) CSI F Mark Missing 0x00000002 f!iertutil.dll amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16464_none_bc19a9c95f45aeb7
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.16464_none_bc19a9c95f45aeb7\f!iertutil.dll: iertutil.dll
(f) CSI F Mark Missing 0x00000002 f!iexplore.exe amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.20573_none_0daa285e99ade8ac
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.20573_none_0daa285e99ade8ac\f!iexplore.exe: iexplore.exe
(f) CSI F Mark Missing 0x00000002 f!sqmapi.dll amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20573_none_bc97765e786c511b
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20573_none_bc97765e786c511b\f!sqmapi.dll: sqmapi.dll
(f) CSI F Mark Missing 0x00000002 f!iertutil.dll amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20573_none_bc97765e786c511b
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-ie-runtimeutilities_31bf3856ad364e35_9.4.8112.20573_none_bc97765e786c511b\f!iertutil.dll: iertutil.dll
(f) CSI F Mark Missing 0x00000002 f!iexplore.exe wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.20573_none_17fed2b0ce0eaaa7
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.20573_none_17fed2b0ce0eaaa7\f!iexplore.exe: iexplore.exe
(f) CSI F Mark Missing 0x00000002 f!inetcpl.cpl amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.20573_none_042d72153dc0b14f
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-i..nternetcontrolpanel_31bf3856ad364e35_9.4.8112.20573_none_042d72153dc0b14f\f!inetcpl.cpl: inetcpl.cpl
(f) CSI F Mark Missing 0x00000002 f!url.dll amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20573_none_651e9d4b49b28168
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-ie-winsockautodialstub_31bf3856ad364e35_9.4.8112.20573_none_651e9d4b49b28168\f!url.dll: url.dll
(f) CSI F Mark Missing 0x00000002 f!jsdbgui.dll amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.20573_none_2f601ae2b98d5da7
(fix) CSI F Mark Missing CSI Registry Item Repaired Wrote amd64_microsoft-windows-ie-jscriptdebugui_31bf3856ad364e35_9.4.8112.20573_none_2f601ae2b98d5da7\f!jsdbgui.dll: jsdbgui.dll
Summary:
Seconds executed: 127
Found 34 errors
Fixed 34 errors
CSI Manifest All Zeros Total count: 15
Fixed: CSI Manifest All Zeros. Total count: 15
CSI F Mark Missing Total count: 15
Fixed: CSI F Mark Missing. Total count: 15
CBS MUM Corrupt Total count: 4
Fixed: CBS MUM Corrupt. Total count: 4
Fixed: CBS Paired File. Total count: 4
==================================================================
Seeing as all of the errors have been fixed, Windows Update should work now. Give it a shot and let me know how it goes! 0x8024200D is a common error code to see after performing this fix so I wouldn't be surprised if you saw that; it doesn't show much when replacing IE packages, which yours were, so I'm not sure whether you will or not.
Tom
My Computer
At a glance
Windows 8.1 Pro x64Intel i7 3770K @4.5GHzCorsair Vengeance 2x4GB DDR3 1600MHz Low Prof...Gigabyte Radeon HD 7850 (2GB GDDR5)