IE11 fails install, error 0x80070643

[Bart60]

Hello,

First post here but have been using this forum as a resource to troubleshoot many problems in the past, thank you!

I have done a search but could not find anything for IE11 install problems helpful. There were similar posts for IE10 install errors but none of the solutions seem to apply here.

I am unable to install IE11 either with Windows Update or manually.

Windows Update returns IE11 failed Code 9C59 message.
Manual install returns failed to finish install message.
Event log: error 0x80070643 IE11 for Windows 7 for x64-based system.
sfc/scannow: Windows Resource Protection did not find any integrity validations.
chkdsk OK
Disk clean up and tried resetting IE10 with no effect.

System: Win 7 Pro SP1, x64
IE10 runs normally. No other browsers installed.
I believe all the pre-requisite updates for IE11 have been installed.
AVG 2014 was disabled during attempted install.
No other adware/malware programs installed.

I am fresh out of ideas hope one of the experts here will be able to help.

Thanks again for this great forum resource and any assistance!

Mark

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data

 

[Bart60]

Thanks NoelDP,

Sorry, I forgot to mention that the Windows 7 SURT was completed before the attempted install.
Here's a copy of my CBS log file. I will be happy to provide any additional info that you think would be helpful.

Mark

 

[NoelDP]

I need the CheckSUR log as well, please
There are a number of severe errors in the CBS.log.

 Line 3012: 2013-12-08 09:32:49, Error                 CSI    [EMAIL="00000010@2013/12/8:14:32:49.325"][COLOR=#0066cc]00000010@2013/12/8:14:32:49.325[/COLOR][/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(935): Error STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE originated in function OriginateManifestsMissingError expression: (null)
 Line 3014: 2013-12-08 09:32:49, Error                 CSI    00000011 (F) STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE #81272# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd0150024]
 Line 3015: 2013-12-08 09:32:49, Error                 CSI    00000012 (F) STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE #81271# from CCSDirectTransaction::PrepareForCommit(...)[gle=0xd0150024]
 Line 3016: 2013-12-08 09:32:49, Error                 CSI    00000013 (F) STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE #81270# from CCSDirectTransaction::ExamineTransaction(...)[gle=0xd0150024]
 Line 3017: 2013-12-08 09:32:49, Error                 CSI    00000014 (F) STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE #81269# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0xd0150024]

...are the first set.

This appears to arise from the uninstall of IE10.

These also appear.

2013-12-08 09:32:51, Info                  CBS    Exec: Processing complete.  Session: 30340130_1509651111, Package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428 [HRESULT = 0x8007371b - ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE]
2013-12-08 09:32:51, Error                 CBS    Failed to perform operation.  [HRESULT = 0x8007371b - ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE]
2013-12-08 09:32:51, Info                  CBS    Session: 30340130_1509651111 finalized. Reboot required: no [HRESULT = 0x8007371b - ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE]

Let's see what the CheckSUR has to say, but we may need to do a little surgery

 

[Bart60]

I thought the CBS file looked a bit nasty!

Here's the CheckSUR file. No errors!

Thanks

 

[NoelDP]

OK, then - let's see what we can do with the errors in the CBS.log...

Please open an Elevated Command Prompt, and run the following command

WINMGMT /verifyrepository

If it says it's coherent ONLY - then run the following command

WINMGMT /resetrepository

If it says anything else, post back with details before doing anything else.


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[Bart60]

Ok, it says it's "consistent" not "coherent" Is that the same? I didn't run the second command yet.


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>WINMGMT /verifyrepository
WMI repository is consistent
C:\Windows\system32>

 

[NoelDP]

Sorry - I was trying to do it from memory... yes that's fine. carry on with the second command, then reboot after about 10 minutes.


After the reboot, open an Elevated Command Prompt, and run the following command...

mofcomp.exe wmi.mof

reboot again, and test Windows update

then run another SFC /SCANNOW and post the new CBS.log

 

[Bart60]

Ran into a little snag with running WINMGMT /resetrepository.
Not sure what service it is referring to.


C:\Windows\system32>WINMGMT /resetrepository
WMI repository reset failed
Error code: 0x8007041B
Facility: Win32
Description: A stop control has been sent to a service that other running ser
vices are dependent on.

C:\Windows\system32>

 

[Bart60]

OK, tried it again and it now worked.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>WINMGMT /resetrepository
WMI repository has been reset
C:\Windows\system32>

 

[Bart60]

Is it ok to proceed ?

C:\Windows\system32>mofcomp.exe wmi.mof
Microsoft (R) MOF Compiler Version 6.1.7600.16385
Copyright (c) Microsoft Corp. 1997-2006. All rights reserved.
File 'wmi.mof' not found!
C:\Windows\system32>

 

[NoelDP]

That's OK - it may simply be that redirection isn't properly functional (I get the same response in my default install)... try this command, instead...

mofcomp.exe wbem\wmi.mof

 

[Bart60]

That command worked fine.

Same error from Windows Update after repeat install attempt.
sfc/scannow ok
CBS.log attached

 

[NoelDP]

The Transaction errors are still present
Open an Elevated Command Prompt, and run the following command

fsutil resource setautoreset true C:\


reboot after a few minutes, and try Windows updates again.

 

[NoelDP]

The transaction errors are still there

Please open an Elevated Command Prompt, and run the following command...

fsutil resource setautoreset true C:\

wait a few minutes, then reboot and try Windows Update again.

 

[Bart60]

Done, but IE11 install still fails.
Latest CBS log attached.

 

[NoelDP]

These appear to be the relevant errors...

2013-12-08 15:37:55, Info                  CSI    s: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:158{79}]"Package_2_for_KB2888505~31bf3856ad364e35~amd64~~10.2.1.0.2888505-34_neutral_GDR" ncdata: [l:0]"")
  Uninstall (6): flags: 0 tlc: [1d4f84a935b3a0766ecd2f9650ac5723, Version = 10.2.9200.16736, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:158{79}]"Package_2_for_KB2888505~31bf3856ad364e35~amd64~~10.2.1.0.2888505-36_neutral_GDR" ncdata: [l:0]"")
  Uninstall (6): flags: 0 tlc: [a468bcb24733b0f347b7a86ab113fedd, Version = 10.2.9200.16736, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:158{79}]"Package_2_for_KB2888505~31bf3856ad364e35~amd64~~10.2.1.0.2888505-38_neutral_GDR" ncdata: [l:0]"")
  Uninstall (6): flags: 0 tlc: [a8f1f2b6157621d5fdb934a339c5066c, Version = 10.2.9200.16736, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:158{79}]"Package_2_for_KB2888505~31bf3856ad364e35~amd64~~10.2.1.0.2888505-40_neutral_GDR" ncdata: [l:0]"")
2013-12-08 15:37:55, Info                  CSI    0000000f Changelist winner missing its manifest - Microsoft-Windows-IE-Sysprep, Version = 10.2.9200.16686, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
2013-12-08 15:37:55, Error                 CSI    [EMAIL="00000010@2013/12/8:20:37:55.974"]00000010@2013/12/8:20:37:55.974[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(935): Error STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE originated in function OriginateManifestsMissingError expression: (null)
[gle=0x80004005]
2013-12-08 15:37:56, Error                 CSI    00000011 (F) STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE #85309# from CCSDirectTransaction::PerformChangeAnalysis(...)[gle=0xd0150024]

2013-12-08 15:37:56, Error                 CSI    00000014 (F) STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE #85306# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0xd0150024]
2013-12-08 15:37:56, Info                  CSI    00000015 Changelist winner missing its manifest - Microsoft-Windows-IE-Sysprep, Version = 10.2.9200.16686, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
2013-12-08 15:37:56, Error                 CSI    [EMAIL="00000016@2013/12/8:20:37:56.785"]00000016@2013/12/8:20:37:56.785[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(935): Error STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE originated in function OriginateManifestsMissingError expression: (null)
[gle=0x80004005]

..and the error log uploaded to MS is for...

2013-12-08 15:37:57, Info                  CBS    WER: Generating failure report for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428, status: 0x8007371b, failure source: Execute, start state: Staged, target state: Installed, client id: DISM Package Manager Provider

I still think there should be some signs of this problem in the CheckSUR - please run the tool again, and see if it reports anything thing time.

 

[Bart60]

I saw those errors when I reviewed the CBS file but frankly this is beyond my knowledge level at this point. Are these errors due to a damaged registry or missing IE10 files?

I reran the CheckSUR and it still looks ok.

 

[NoelDP]

I suspect that it's a little of both -
I was hoping that CheckSUR would give me somewhere to look, because I'm also in Terra Incognita on this

CheckSUR having come back clean again, I'm going to have to have a look at part of your registry and see if I can make any sense out of what's (not?) there.


I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or SkyDrive) and post a link.

 

[Bart60]

I think this is what you requested.

https://www.dropbox.com/s/veyd19z3i91fdxw/components