IE11 update fails with 'Code 9C59' error.

[mcplums]

It fails if I try and update IE11 from microsoft.com directly or do it through windows update.

This is a new build, with a fresh install of win7, the current IE is 8.

Any ideas!?

EDIT: I feel I should mention that I don't want to actually use IE11, it's just that windows update keeps automatically trying to install it and fails, every single day, time and time again.

 

[mcplums]

I should also add that I have done both the SURT and SFC scan.

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

 

[mcplums]

I have uploaded it to my website at www.loltimeplayed.com/CBS.zip.

I could not use the forum upload as it is 25MB compressed. The CBS.log file is 83MB alone- and that is having deleted it, and then ONLY running windows update.

 

[NoelDP]

This appears to be your critical error...

2014-12-22 19:16:01, Info                  CSI    00000025 Couldn't find the hash of component: Microsoft-Windows-IE-JSProfilerUI, Version = 11.2.9600.17501, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\854a4fa1015dcfe133f699224ddaf8184bc76218d56440730bb5bcbf88d59ade.cat".
2014-12-22 19:16:01, Error                 CSI    [EMAIL="00000026@2014/12/22:19:16:01.701"]00000026@2014/12/22:19:16:01.701[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2014-12-22 19:16:02, Error                 CSI    00000027 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #299982# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2014-12-22 19:16:02, Error                 CSI    00000028 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #299981# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2014-12-22 19:16:02, Error                 CSI    00000029 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #299980# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2014-12-22 19:16:02, Error                 CSI    0000002a (F) CRYPT_E_NOT_FOUND #299732# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2014-12-22 19:16:02, Error                 CSI    0000002b (F) CRYPT_E_NOT_FOUND #299209# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
2014-12-22 19:16:02, Error                 CSI    0000002c (F) CRYPT_E_NOT_FOUND #299208# 469248 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
[gle=0x80092004]
2014-12-22 19:16:02, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2014-12-22 19:16:02, Info                  CSI    [EMAIL="0000002d@2014/12/22:19:16:02.031"]0000002d@2014/12/22:19:16:02.031[/EMAIL] CSI Transaction @0x42a560 destroyed
2014-12-22 19:16:02, Info                  CBS    Perf: Resolve chain complete.
2014-12-22 19:16:02, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2014-12-22 19:16:02, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]

Please open an Elevated Command Prompt, and run the following commands...

reg load HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY HKLM\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-ie-jsprofilerui_31bf3856ad364e35_11.2.9600.17501_none_d549dd93e34a5c36 /S
 
.

Post the results


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[mcplums]

Thanks for your reply buddy. You are doing God's work.

Results:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>reg load HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
The operation completed successfully.

C:\Windows\system32>REG QUERY HKLM\COMPONENTS\DerivedData\Components\amd64_micro
soft-windows-ie-jsprofilerui_31bf3856ad364e35_11.2.9600.17501_none_d549dd93e34a5
c36 /S



Should I try windows update again?

 

[NoelDP]

There's no output from the second command.... you didn't hit the Enter key.
These commands are designed to give data rather than fix things.

 

[mcplums]

Haha sorry buddy.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>reg load HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
The operation completed successfully.

C:\Windows\system32>REG QUERY HKLM\COMPONENTS\DerivedData\Components\amd64_micro
soft-windows-ie-jsprofilerui_31bf3856ad364e35_11.2.9600.17501_none_d549dd93e34a5
c36 /S
ERROR: The system was unable to find the specified registry key or value.

C:\Windows\system32>

 

[NoelDP]

Ok - I'm in the pub. ..
I'll yry posting a fix later

 

[mcplums]

Haha ok! No rush!

 

[NoelDP]

Hmmm - maybe I should take a closer look at the registry first... something just doesn't sit right.

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.

 

[mcplums]

Thanks for your reply.

It's at www.loltimeplayed.com/COMPONENTS.zip

 

[NoelDP]

Just as well I checked first...there's nothing in the registry from an IE 11 install, so it sounds as if the error I spotted is actually from from the installer itself.
If you Hide the IE11 update, are you offered IE9/10?

 

[mcplums]

Nope if I hide the IE11 update no new updates become available.