Install of HP printer does not complete WIN 7 PRO

[krazykat sevenf]

(I hope this is the correct forum for my post, if not please reply with correct forum and I will re-post)

I need some help with installing a HP printer to my Windows 7 PRO, service pack 2 system.

Would appreciate any tips or suggestions from forum members who have successfully installed or tell me what the error message means and how to correct.


The printer is a HP “ model CM1312 nfi, “all in one”, color Laser Jet. I am installing “wireless” for this printer that means an ethernet cable connect from the printer to my router. I am using the most recent install software for the CM1312 downloaded from the HP website
( CM1312series-win7-full-solution-AM-EMEA1-v5.1.exe ).

Here are details of the install procedure and the ERROR message received.

This printer had been previously installed using a USB connection. I did a complete cleanup of my computer of anything I could find associated with the CM1312 – registry, directory C:\, ran scrubber and gr_uninstall, (printer uninstall cleanup programs from HP laser jet site). I then turned OFF my Epson printer, which has a complete true wireless setup. I power cycled my computer and the CM1312.

I ran the install CM1312series-win7-full-solution-AM-EMEA1-v5.1.exe program. The program detected the printer and proceeded to install. Installation went smoothly until the very end; 96% finished according to the install progress bar. The install progress would not complete. Waited about 30 minutes with no movement on the progress bar, stuck at 96%. Note, keyboard was unresponsive for the install program.

I switched over to TASK Manager, and could see the HP install task in the Applications tab. The status was listed as ” running”. Since the install progress had now been running for about 45 minutes with no movement from the 96% status, I right clicked on the HP install task and selected “end task”. The following ERROR message appeared:

////// start of error message ////////
Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name AppHangBl
Application Name: hpzsetup.exe
Application Version: 10.0.0.76
Application Timestamp: 472ffee5
Hang Signature: 9922
Hang Type: 6144
OS Version: 6.1.7601.2.1.0.256.48
Locale ID 1033
Additional Hang Signature 1: 9922927818ab2ef064d01c5a724c45ae
Additional Hang Signature 2: fa91
Additional Hang Signature 3: fa91819el641c3b5714fel74ceb6f6da
Additional Hang Signature 4: 9922
Additional Hang Signature 5: 9922927818ab2ef064d01c5a724c45ae
Additional Hang Signature 6: fa91
Additional Hang Signature 7: fa91819el641c3b5714fel74ceb6f6da


http://Qo.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement
C:\Windows\svstem32\en-US\erofflps.txt

////// end of error message ////////



The install program ended with no additional error messages.

NOTE: Several of the printer functions are functional. Copy, Scan (both from printer front panel and a third party scam program), Print ( accessed as an available printer by Word, email, Excel), FAX, both send and receive (after a separate from printer front panel). One IMPORTANT function does not work, called the HP Toolbox. HP Toolbox is used run the HP supplied scan and OCR program, to health check functions, show toner levels, set up/change FAX settings, setup/ update FAX phone book, etc. I suspect the HP Toolbox function was the 4% remaining on the install progress bar, but just my guess.

Thanks, krazykat sevenf

 

[plodr]

Note: depending when you see this link, you may not be able to get to the page. HP is going off from 4pm ET today through 4pm Sunday.
HP Support document - HP Support Center
Note towards the bottom
NOTE: If you are using a HP Color LaserJet CM1312, CM2320, or CM2320n Multifunction Printer series, click Install More Product Software to install the Toolbox Fx feature.

I got to there from here: Setup & install for HP Color LaserJet CM1312 Multifunction Printer series - HP Support Center
clicking the + at Product setup and install then selecting network setup (12) and clicking the first title in that list of 12 items.

 

[krazykat sevenf]

plodr,

Thanks for the reply and link. I have used and followed that link; the link leads to the "CM1312series-win7-full-solution-AM-EMEA1-v5.1.exe" install file. I ran this install file ( see my comment at the beginning of my post); it is the software install file that "hangs" at 96% complete and does not finish.

thanks again for the suggestion -- and the information about the maintenance outage of the HP site until today.


Thanks, krazykat sevenf