Solved "Intel HD graphics" update install crashed the computer

[gregaras]

Hello there.

I didn't find the category where to post the problem, so I post this here. But, okay, anyways, I have too tell my problem...

So, yesterday, I decided to update my "Intel HD Graphics Driver", so I went to official site, site "scanned" my computer for outdated version - so, It's outdated. And then I downloaded the update.

I opened the .EXE file. Everything went well, till It started to install. It didn't install the whole component and screen went black. Then, I saw the blue screen with white text, It looked like this:

Not my photo by the way...

And it lagged. PC didn't restart, anything. So I turned it off. Then, when It started I saw the screen like this:

So, I clicked on "Launch Windows Normally". It showed me the same screen again, but It shut down. When I got this screen again and I clicked on "Launch Startup Repair (Recommended)". I got Windows 7 screen, then It showed me the table:

I had to wait a lot of time, but It finished and It explained me, If problems are fixed, Windows will start normal, If it's not, It'll fix the problems again. I click "Finish" to restart and then It showed me the blue screen. I had to turn off my computer again. Then, before the Windows was preparing to launch, I pressed F8 to bring up this screen:

I selected "Last Known Good Configuration" and Windows launched normally. Cool! But, I still had error with Intel. It showed me a table about something, I can't remember, but It was really with Intel. I think a corrupted .DLL file. Then, I tried to test how everything works: Video, 3D. I turned on the video and I saw not a video, but only black screen. When, I went to YouTube and tried to watch a video in it. It didn't load.

So, then I restarted my computer, pressed F8 and clicked on "Safe Mode". A lot of text went down and when Windows succesfully lauched in very low resolution. And I went to install the update again. Everything installed normally. Then, It said to restart the computer and I did that. But, I got the blue screen again... ;p I turned off the computer and then I turned it on again, pressed F8 and went to "Last Good Known Configuration". Windows launched succesfully, It played videos (and from YouTube), but It didn't play 3D games. It shows the table:

C:\Windows\system32\igdumdx32.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original isntallation media or contact your system administrator or the software vendor for support.

Once I click ok, I get another table:

Please enable Direct3D acceleration. You can do this by starting dxdiag and enbabling Direct3D Acceleration in the Display1/2 tab after installing DirectX 8.1b (or later) and the latest drivers for you graphics card.

When I ran dxdiag.exe, the table appeared:

C:\Windows\System32\igd10umd32.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the sofware vendor for support.

Then... :/

C:\Windows\System32\igdumdx32.dll is either not designed...

I went to "Display" tab and there's no "DirectDraw", "Direct3D" acceleration. It just shows none on the right. And It says, "No Problems Found".


Why did this happen? I just wanted to update graphics driver and I've got crashed my computer? :O How can back everything to places? Do I need to install new DirectX?


Please help, thanks in advance.

P.S. If you need more info, just write a post.

Gregaras

 

[seavixen32]

Click Start and right-click Computer then click Properties.

Open Device Manager and double-click Display Adapters, then double-click your graphics adapter.

Click the Driver tab and click the Rollback Driver button to uninstall the updated driver and revert to the original one.

When you have Original Equipment Manufacturer (OEM) drivers installed they may be set up differently than the manufacturer's drivers, which is where conflicts can arise.

If this doesn't work, boot into Safe Mode and choose System Restore to the point where you updated your graphics driver.

 

[theog]

Try a
http://www.sevenforums.com/tutorials/700-system-restore.html?ltr=S
in
http://www.sevenforums.com/tutorials/668-system-recovery-options.html


http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

 

[gregaras]

Click the Driver tab and click the Rollback Driver button to uninstall the updated driver and revert to the original one.

The button is disabled... :/ Can't click on it...

 

[seavixen32]

Click the Driver tab and click the Rollback Driver button to uninstall the updated driver and revert to the original one.

The button is disabled... :/ Can't click on it...

In that case try the system restore.

If you're not sure what to do try the links that theog gave you in his reply.

 

[gregaras]

In that case try the system restore.

Then I boot up in "Fix Computer Problems", I followed everything step by step, but when I clicked on "System Restore", Windows didn't find any restore point. :O

 

[seavixen32]

Try a
http://www.sevenforums.com/tutorials/700-system-restore.html?ltr=S
in
http://www.sevenforums.com/tutorials/668-system-recovery-options.html


http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

Click the links above that theog gave you, but it would appear you don't have any restore points, which suggests it may have been disabled.

In the absence of any other suggestions you may have to resort to a full restore back to the manufacturer's setup.

 

[gregaras]

Quote: Originally Posted by theog
Try a
http://www.sevenforums.com/tutorials...ore.html?ltr=S
in
http://www.sevenforums.com/tutorials...y-options.html


http://www.sevenforums.com/tutorials...sc-create.html


Click the links above that theog gave you, but it would appear you don't have any restore points, which suggests it may have been disabled.

Yes, I clicked on first two links, I tried that, but It didn't work, because Windows didn't find any restore point. I remember, how I tried to fix the problem with strange icon, somebody told me about restore point disabling and then enabling it again (to delete them). I don't have them...

Quote: Originally Posted by theog
http://www.sevenforums.com/tutorials...sc-create.html

Will CD do something different?

In the absence of any other suggestions you may have to resort to a full restore back to the manufacturer's setup.

Could be there a resort, to try uninstalling the graphics driver and then installing it again?

 

[seavixen32]

The system repair disc CANNOT reinstall Windows for you. It just enables you to get into the system recovery options.

Unfortunately, as you've deleted all your restore points, you're faced with a full recovery either by using a recovery disc or a Windows 7 disc.

 

[theog]

1) The Startup Repair CD will find more Restore Points.
2) You stated in your post Driver uninstall GERYED OUT.

 

[gregaras]

you're faced with a full recovery either by using a recovery disc

Is there any way to download it, or I have to buy it? Because, I don't have Windows 7 installation disc...

 

[Bare Foot Kid]

Hello.



After you have copied out or made back-ups of the data you need to save to external media; if you can find an exact Windows version that the PC shipped with you can do a clean install using the activation key on the COA sticker attached to the PC though it may require a robo-call to MS to sort the OEM batch-key.

How to Activate Windows 7 by Phone


If you can't find an exact same version, you could use the info in this tutorial to create an "all versions" installer of any version Windows installer, to install using the same method I posted above.

Windows 7 Universal Installation Disc - Create


After you have made backups of everything you care to save, the best method is to do a complete wipe (secure erase) of the entire Hard Disk Drive first, it over-writes everything, all the old Windows code including all the old drivers/programs, giving you the best possible space to install Windows to.

SSD / HDD : Optimize for Windows Reinstallation

 

[theog]

1) The Startup Repair CD will find more Restore Points.
2) You stated in your post Driver uninstall GERYED OUT.

You can download the Startup CD from here:
http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

You can Order Asus recovery disks from here:
ASUS eStore
At the search box, type in RECOVERY

 

[seavixen32]

Do you know anyone who has a Windows 7 DVD? If so you can re-install using the OEM Product Key supplied with your computer.

http://www.sevenforums.com/installation-setup/151566-reinstalling-windows-7-a.html#post1300819

 

[theog]

Can you still get to Safe Mode?

 

[gregaras]

You can download the Startup CD from here:
https://www.sevenforums.com/tutorials...sc-create.html

Downloading it at the moment.

You can Order Asus recovery disks from here:
ASUS eStore
At the search box, type in RECOVERY

It's not possible to do that for me.

Do you know anyone who has a Windows 7 DVD? If so you can re-install using the OEM Product Key supplied with your computer.

I could try to get it from friend. I can find OEM Product Key by going on "Computer", "System Properties" (the second from the left) and then going down to "Windows Activation" section. There should be written "Windows Activated" and below "Product Indetificator: ". Am I right? (I can't translate the words correctly, because I'm having Lithuanian Windows)

Can you still get to Safe Mode?

Yes, I can do this.

 

[theog]

How to make ASUS Recovery DVD's. Page 18 in your manual.
or
Download manual from here;
ASUSTeK Computer Inc. - Notebooks- ASUS A52F

 

[seavixen32]

Your OEM product key should be on a sticker on the outside of your computer case. What you were talking about is your product ID, which is totally different to your product key.

 

[theog]

I hope you are OK now.
When you update drivers, be sure you use the ASUS driver update app.

 

[gregaras]

Okay, just some questions:

Do I have to save my other files (music, pics, videos...) somewhere? Or I don't need to be worried and insert those CD's to start system repair?

When you update drivers, be sure you use the ASUS driver update app.

Will this appear after I'll use ASUS recovery disk?

Or, you could explain me what should I do step by step, because everything is so mixed in this topic...