Intermittent freezing and unfreezing

[angelmichu]

***UPDATED POST IN PAGE 2***LINK TO .dmp FILE***


Hi everyone,

I just built my new PC about a month ago and I've noticed an issue that doesn't happen all the time. I've narrowed it down to it happening only after my computer has been idle for an extended period. The idle time may vary. Sometimes its been idle for 2 hours and it happened, other times for longer than that, other times it doesn't happen even after 6-7 hrs of being idle.

So I may get intermittent freezing and unfreezing = my computer freezes for 6 seconds (the last 2 times I timed it) and then unfreezes and it may remain unfrozen for a 1-5 mins before freezing again.

When this problem happens I also get a visual inconsistency = When I move my mouse cursor and it causes it to change from the arrow, to the hand, or to the I, it wont turn back to the arrow unless I move it over something that causes it to do so. Also, it prevents me from increasing the size of a not fully maximized window. My mouse cursor just jumps above or below the edge, but it wont let me grab the edge.

Let me know what I can do to provide you guys with more info.

I updated my system specs.

UPDATED POST IN PAGE 2***

 

[x BlueRobot]

Let's start with the most basic, firstly run a quick scan with any AV suite you have currently installed, if you don't have any active AV protection, then my suggestion would be to install and fully update with Microsoft Security Essentials.

Then complete scans with Malwarebytes and SuperAntiSpyware.

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation.

 

[angelmichu]

I ran both of those already. Didn't detect anything. I use Avast btw.

 

[YoYo155]

Are you using the 320.18 nVidia driver?

if so try reverting back to 314 or even 306.

 

[angelmichu]

Im using the 320.18. Should I manually uninstall this driver before installing the 314?

Also, Im using the new Asus monitor of 144hz connected with a display port cable. Just thought I'd mention that just in case its something about those 2 things.

Oh and I wanted to say as well: I was told to upgrade my SSD's firmware which was 040H and I changed it to 070H and the issue happened again anyway.

 

[YoYo155]

Yes it;s recommended you uninstall the current one then go into safe mode and use driver sweeper to clean any left over from the current driver.
While installing the "new" driver choose the "preform a clean install" option .

 

[angelmichu]

Ok so, I was looking around in my event viewer (forgot to do this before) and I've noticed an error that I get every day called WMI. The error number it gives me every time is: 0x80041003

I ran a windows WMI Diagnosis Utility and it obviously said that there are a lot of errors but I don't understand anything of what was reported.

I attached the result that I got. Please let me know whats going on here and if that's what's causing my system to freeze and unfreeze after idle periods.

 

[x BlueRobot]

Personally, I've never used the WMI Diagnosis Utility and have never read the log before, but from reading the log, I was able to see a few possible causes.

Firstly, there appears to be something wrong with your registry, have you made any alterations or used any PC Performance/Optimizers or Registry Cleaners?

28882 10:51:04 (0) ** Unexpected, wrong or missing registry key values: ................................................................... 1 KEY(S)!
28883 10:51:04 (0) ** INFO: Unexpected registry key value:
28884 10:51:04 (0) **   - Current:  HKLM\SOFTWARE\Microsoft\WBEM\CIMOM\Logging (REG_SZ) -> 0
28885 10:51:04 (0) **   - Expected: HKLM\SOFTWARE\Microsoft\WBEM\CIMOM\Logging (REG_SZ) -> 1

Why have you disabled your UAC? I strongly suggest you enable the UAC again, following these instructions - http://www.sevenforums.com/tutorials/299-user-account-control-uac-change-notification-settings.html

28735 10:51:04 (0) ** INFO: User Account Control (UAC): ................................................................................... DISABLED.

 

[angelmichu]

I dont remember doing any of those things. The only thing I did when I set up my PC was to make user folder to be on drive D instead of C. Is that what it is?

 

[x BlueRobot]

I wouldn't say so, have you tried a System Restore before this problem happened? Backup any important files and data before you perform the restore.

I would also suggest performing a deeper scan of your system for any malicious programs or activity:

• http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html
• Anti-rootkit utility TDSSKiller

 

[roy69]

It is obvious to me that your computer is running a task when idle, the problem is finding which one.
You need to have a look at your background task setting (antivirus etc) to see if any run when no activity has been sensed for a while. Also look at task scheduler.

Click on control panel, administrative tools as a good place to start.
You can also click on event viewer in the same place.

 

[angelmichu]

Its been a long time since I updated this post.. I felt like there was no way that I could figure out what goes on. So basically:

Since I built my computer (specs listed in my profile) I've had random complete lockups. I've never been able to know fully when, or why it happens, it just does. I can play video games for hours and never get one, I can go weeks without a lockup, or I can experience several while under heavy load or while idle, sometimes multiple times per day.

Several months ago, I did a memtest and I left it overnight, for a little over 9 hours and it detected nothing wrong with my memory. This doesnt completely say its not a memory issue because like I mention above, I can go weeks without experiencing this problem.

I had a crucial SSD, with an updated firmware where I had my install of win7 and a 1TB hard drive. Because my lockup is so random, I thought something was wrong while reading the hard drives. So, I bought a new SSD, and this past saturday, I reformatted and did a clean reinstall of my windows but I disconnected both hard drives and now I'm using a samsung ssd instead. Its brand new, and yet, today, I experienced a complete lockup from my PC.

Also today, after restarting my computer, I decided to exit out of WoW and just the game exited and I returned to the desktop, it froze, but this time, for the first time since this issue started, I got a BSOD! I was not able to attach the .dmp file, so its located here: https://www.dropbox.com/s/f4i77yj47pavkmw/072015-7051-01.dmp?dl=0

Please, help me decipher this, I just want a fully functional PC!!

My computer is not overclocked, and I believe, since I reformatted just 2 days ago, I have all updated drivers, however, windows updates is still giving me updates sporadically.

 

[GokAy]

Manually check for updates until you are not offered any more.

For BSOD:
Follow http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html
Make sure the zip file includes the dmp file/s. If not, configure a small memory dump - http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html and wait/trigger another BSOD. then re-run the "Dm log collector" and attach the new report.

 

[angelmichu]

Manually check for updates until you are not offered any more.

For BSOD:
Follow http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html
Make sure the zip file includes the dmp file/s. If not, configure a small memory dump - http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html and wait/trigger another BSOD. then re-run the "Dm log collector" and attach the new report.

Attched is the zip file with the results from the BSOD instructions. I also configured the dump files as instructed on your second link.

Keep in mind that this BSOD may never happen again. This was the first time that I got one, and I've been getting lockups, randomly for a while, and nothing to show for them. This was the first time that it froze and recovered into BSOD... usually it just remains frozen.. until I force a shutdown and then boot up again.

 

[GokAy]

Alright, I see this:

BugCheck 124, {0, fffffa800dcc0028, be200000, 5110a}

Please read http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html until someone from the BSOD team guide you.

 

[angelmichu]

Alright, I see this:

BugCheck 124, {0, fffffa800dcc0028, be200000, 5110a}

Please read http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html until someone from the BSOD team guide you.

Yeah, I googled it, but I was hoping one of you guys could find out more from your way of gathering files. Because, as it is... this error, from the way I understand it, could just basically mean anything..... which is where I've been stuck since I started getting these random lockups.

I ruled out the HDs because I removed both of them and installed a completely brand new one, and still got the same lockup, randomly.

I just want to know whats wrong so I can go and buy a new one.. lol.

I do notice several errors with WMI on my event viewer, I don't know why those happen, and/or if they are at all related.

 

[unbob]

This is a swag but if this is a laptop you might try replacing your battery. See my post here: http://www.sevenforums.com/general-...er-random-freeze-up-could-mouse-keyboard.html