internal speakers not showing on playback devices

[christo2410]

Hi

I got my laptop last week and and yesterday the sound stopped working. The laptop is a ASUS G53SX: i7-2670QM 2,2 ghz. 8 GB RAM. GTX 560M.

I have tried to update/re-install the drivers without any luck. I have also tried system recovery and still no sound. The latest software that I have installed is Adobe Production premium 5.5 and The Elder Scrolls V: Skyrim.

I have checked the playback settings and the only device showing is Sony-tv 1. I also checked for deactivated and disconnected devices but still only Sony-tv.
Please help

 

[thefabe]

Welcome to SevenForums

Since your laptop is so new I would take it back and let them fix it or replace it.

The fact that your not seeing your device in device manager means it's not being detected. To me that means a possible hardware failure.

You have already done most of what would be suggested, except uninstalling the software you eluded to.

Thus my suggestion to return the Laptop.

Fabe