Internet drops for browsers/Steam/AVG but Skype still works

[FriendOfDog]

The internet randomly stops working for browsers (IE, Chrome) but Skype always works. The outages will last for about 5 minutes or so. During these outages, the Store section of Steam also does not display anything and AVG cannot update.

So in other words, everything but Skype will periodically refuse to connect to the internet for a short while then just as randomly start working again.

Any ideas?

Thanks!

 

[VistaKing]

FriendOfDog welcome to SevenForums

Run the two programs below

Click here DDS

:ar: Click on Download Now button

:ar: When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

:ar: Double click the DDS icon on the Desktop then click the Run button to run the tool.

:ar: Place a check next to attact.txt and click Start . When done, DDS will open two logs
DDS.txt
Attach.txt

:ar: Save two logs onto your desktop and upload them with your reply

Click here AdwCleaner

:ar: Click on Download Now button

:ar: Save to the Desktop

:ar: Right-click on AdwCleaner.exe and choose Run as administrator

:ar: Click the Search button

:ar: Upload the AdwCleaner[Rn].txt in your reply.

   Note

The log file is at C:\AdwCleaner[Rn].txt

 

[FriendOfDog]

Here they are...

 

[VistaKing]

Run

AdwCleaner again

:ar: Right-click on AdwCleaner.exe and choose

:ar: Click on Delete and confirm the prompt.

:ar: Your computer will be rebooted automatically. A text file will open after the restart.

Upload the log : The log file is at C:\AdwCleaner[Sn].txt


Download and run the tool below

Farbar Recovery Scan Tool

64-Bit Version OS :ar: Farbar Recovery Scan Tool x64

• Drag the FRST64.exe file from the Downloads folder to the Desktop
  
• Right click on FRST64.exe and choose
  
  
  
• When the tool opens click Yes to disclaimer.
  
• Press Scan button.
  
  
• FRST will let you know when the scan is complete and has written the FRST.txt to file
  
•    Note

  The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt
  
  
• Please copy and paste both logs in your reply.(FRST.txt and Addition.txt)

 

[chev65]

The internet randomly stops working for browsers (IE, Chrome) but Skype always works. The outages will last for about 5 minutes or so. During these outages, the Store section of Steam also does not display anything and AVG cannot update.

So in other words, everything but Skype will periodically refuse to connect to the internet for a short while then just as randomly start working again.

Any ideas?

Thanks!

Why not start by removing AVG as it's by far the most likely suspect here.

Uninstalling AVG 2012 | FAQ | AVG Worldwide

 

[FriendOfDog]

Okay, it's all here.

I was looking at Addition.txt. There's a lot of stuff pertaining to Steam and FalloutNV. I removed Steam and all games/backup data from my computer last week for unrelated reasons. (This was before I posted on Seven Forums but after my internet problems started.)

 

[VistaKing]

Update Malwarebytes and run a FULL scan

 

[FriendOfDog]

Updated Malwarebytes, did a full scan, nothing found. Log is attached.

 

[VistaKing]

Lets see what the online scanner shows


On

Hold down Control and click on ESET Online Scanner to open ESET OnlineScan in a new window
Click the

button
Check YES, I accept the Terms of Use.
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
Click Advanced settings and select the following:
° Scan potentially unwanted applications
° Scan for potentially unsafe applications
° Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Click the Back button.
Click the Finish button.
On

or

Click on http://download.eset.com/special/eos/esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
Right click on

choose

on your desktop
Check YES, I accept the Terms of Use.
Click the Start button.
Accept any security warnings from your browser.
Under scan settings, check "Scan Archives" and "Remove found threats"
Click Advanced settings and select the following:
° Scan potentially unwanted applications
° Scan for potentially unsafe applications
° Enable Anti-Stealth technology
ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
When the scan completes, click List Threats
Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
Click the Back button.
Click the Finish button.

 

[FriendOfDog]

Got it.
All done, see attached.

 

[VistaKing]

Did you install MSE and run that ?

 

[FriendOfDog]

Sorry for the delay...
Tried MSE too, didn't catch anything the other applications missed.
I've noticed something: the outages happen after the computer starts, maybe 2 minutes after Windows loads. The internet may go down at a random time after this but it always goes down after the computer starts up. Again, Skype continues to work.
Borrowed my friend's tablet to see if that would connect during an outage (via wireless router). It too was affected but came back online at the time time my PC did.

 

[VistaKing]

Sounds like a power setting in the router . Did you check the settings in your router ? What is the model of your router ?

 

[FriendOfDog]

Router is a D-Link, DIR-655. Nothing appears to be wrong with the router but I've submitted a support ticket.

My ISP has not been helpful. Tried asking them, just get run-around answers.

If you've got any more ideas, that would be great. In the meantime I'll be pestering D-Link and my ISP. Will post a follow-up if they can't/won't help.

 

[chev65]

Router is a D-Link, DIR-655. Nothing appears to be wrong with the router but I've submitted a support ticket.

My ISP has not been helpful. Tried asking them, just get run-around answers.

If you've got any more ideas, that would be great. In the meantime I'll be pestering D-Link and my ISP. Will post a follow-up if they can't/won't help.

I'm running the same router, but I've never seen my DIR-655 do anything like this.

If it's a router problem then just resetting it will fix the problem, just ensure that you have set up a valid DNS server in the routers set up page. Try using Google at 8.8.8.8 and 8.8.4.4

And removing AVG completely would be the first thing, yes I say this from experience.