Internet Explorer 11 cannot be installed 9C59

[fadinzr]

Hello,

I have been trying to install IE 11 for over 20 times till I gave up

Please help me to fix this problem I have ran sfc /scannow and disabled my AV software as well firewall

I get the error code 9C59 in Windows Update

CBS files

 

[Tookeri]

Have you seen this? Troubleshooting a failed installation of Internet Explorer 11

For Error 9C59 it's suggested to uninstall IE9

 

[fadinzr]

Have you seen this? Troubleshooting a failed installation of Internet Explorer 11

For Error 9C59 it's suggested to uninstall IE9

I followed each suggestion in this link and did not fix my problem

 

[NoelDP]

I've sometimes found that ensuring that the earlier IE is fully updated, and then also installing and updating IE9/10 this can help get IE 11 installed.

Having said that, I don't believe it'll work here - you have some weird errors in the background CBS data, despite both SFC and CBS being clear...

2014-08-31 11:37:22, Info                  CSI    00000163 Couldn't find the hash of component: Microsoft-Windows-IE-DataWarehouse, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\beffec19b64becec82c3c141b4f260a62c486738233893ae2f064146620c5994.cat".
2014-08-31 11:37:22, Error                 CSI    [EMAIL="00000164@2014/8/31:18:37:22.804"]00000164@2014/8/31:18:37:22.804[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2014-08-31 11:37:23, Error                 CSI    00000165 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #550006# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2014-08-31 11:37:23, Error                 CSI    00000166 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #550005# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2014-08-31 11:37:23, Error                 CSI    00000167 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #550004# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2014-08-31 11:37:23, Error                 CSI    00000168 (F) CRYPT_E_NOT_FOUND #549756# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2014-08-31 11:37:23, Error                 CSI    00000169 (F) CRYPT_E_NOT_FOUND #549233# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
2014-08-31 11:37:23, Error                 CSI    0000016a (F) CRYPT_E_NOT_FOUND #549232# 4565338 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
[gle=0x80092004]
2014-08-31 11:37:23, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2014-08-31 11:37:23, Info                  CSI    [EMAIL="0000016b@2014/8/31:18:37:23.295"]0000016b@2014/8/31:18:37:23.295[/EMAIL] CSI Transaction @0x3c85618 destroyed
2014-08-31 11:37:23, Info                  CBS    Perf: Resolve chain complete.
2014-08-31 11:37:23, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2014-08-31 11:37:23, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]

There's a couple there that I don't ever recall seeing before, but I believe they indicate that the SoftwareDistribution files are corrupt.


Have you tried download the offline installer and using that?
Download Internet Explorer 11 (Offline installer) - Internet Explorer

 

[fadinzr]

I've sometimes found that ensuring that the earlier IE is fully updated, and then also installing and updating IE9/10 this can help get IE 11 installed.

Having said that, I don't believe it'll work here - you have some weird errors in the background CBS data, despite both SFC and CBS being clear...

2014-08-31 11:37:22, Info                  CSI    00000163 Couldn't find the hash of component: Microsoft-Windows-IE-DataWarehouse, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\beffec19b64becec82c3c141b4f260a62c486738233893ae2f064146620c5994.cat".
2014-08-31 11:37:22, Error                 CSI    00000164@2014/8/31:18:37:22.804 (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2014-08-31 11:37:23, Error                 CSI    00000165 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #550006# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2014-08-31 11:37:23, Error                 CSI    00000166 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #550005# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2014-08-31 11:37:23, Error                 CSI    00000167 (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #550004# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2014-08-31 11:37:23, Error                 CSI    00000168 (F) CRYPT_E_NOT_FOUND #549756# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2014-08-31 11:37:23, Error                 CSI    00000169 (F) CRYPT_E_NOT_FOUND #549233# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
2014-08-31 11:37:23, Error                 CSI    0000016a (F) CRYPT_E_NOT_FOUND #549232# 4565338 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
[gle=0x80092004]
2014-08-31 11:37:23, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2014-08-31 11:37:23, Info                  CSI    0000016b@2014/8/31:18:37:23.295 CSI Transaction @0x3c85618 destroyed
2014-08-31 11:37:23, Info                  CBS    Perf: Resolve chain complete.
2014-08-31 11:37:23, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
2014-08-31 11:37:23, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]

There's a couple there that I don't ever recall seeing before, but I believe they indicate that the SoftwareDistribution files are corrupt.


Have you tried download the offline installer and using that?
Download Internet Explorer 11 (Offline installer) - Internet Explorer

I actually tried the offline installer and it fails too, it says Internet Explorer 11 did not finish installing

 

[NoelDP]

OK - please upload the C:\Windows\Windowsupdate.log and C:\Windows\IE11_Main.log files and I'll see if I can make any sense of them.

 

[fadinzr]

Here you are,

 

[NoelDP]

According to the Windows Update log, IE 11 is already installed - and the latest Cumulative Update for it was installed on 13th August.

2014-08-13 01:44:16:948  112 148 Report REPORT EVENT: {A964EAA7-BB55-4E19-AC55-CF8435864FCE} 2014-08-13 01:41:45:859-0700 1 183 101 {E14D2017-DCA4-46F9-977A-44D991E82BBE} 200 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB2976627)

Windows Update currently considers itself fully updated.

 

[fadinzr]

According to the Windows Update log, IE 11 is already installed - and the latest Cumulative Update for it was installed on 13th August.

2014-08-13 01:44:16:948  112 148 Report REPORT EVENT: {A964EAA7-BB55-4E19-AC55-CF8435864FCE} 2014-08-13 01:41:45:859-0700 1 183 101 {E14D2017-DCA4-46F9-977A-44D991E82BBE} 200 0 AutomaticUpdates Success Content Install Installation Successful: Windows successfully installed the following update: Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB2976627)

Windows Update currently considers itself fully updated.

How can I prove to you that IE11 in not installed, although windows Features says it is
What should we do next

 

[NoelDP]

If IE11 was not installed there is NO WAY that the Cumulative Update could have installed.

Open Internet Explorer - click on the 'cog-wheel' icon at top right, and select About Internet explorer - take a screenshot and post the results.

 

[fadinzr]

In the Installed Updates section is shows only IE 10

 

[Layback Bear]

Try rebooting and see if you get the same picture.

Once you have rebooted watch the hard drive light on the computer and don't do anything until it stops blinking.

I can't read all those logs that Noel reads so I have to ask.
Have you activated Windows.

 

[fadinzr]

Try rebooting and see if you get the same picture.

I did several times

 

[fadinzr]

Try rebooting and see if you get the same picture.

Once you have rebooted watch the hard drive light on the computer and don't do anything until it stops blinking.

I can't read all those logs that Noel reads so I have to ask.
Have you activated Windows.

Of course the windows is activated

 

[Layback Bear]

Of course it is.
I just had some ideas and thought it wouldn't hurt to run them by you.

I will just sit back and wait for Noel.

 

[fadinzr]

Of course it is.
I just had some ideas and thought it wouldn't hurt to run them by you.

I will just sit back and wait for Noel.

Let me know what are they cause I might already run them

 

[NoelDP]

This is VERY strange!
To give me some more logs - the easiest way to get most of the data I need is to run the BSOD tool.
Please follow the instructions at http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html - but just post the file created, here.

 

[fadinzr]

Hope this will help

 

[NoelDP]

There's a LOT of data missing - please upload the full set.

 

[fadinzr]

is that what you looking for