Solved Iphone not being recognised in iTunes

[Raptor]

Hello Everyone,

I have just upgraded to Windows 7 and have had minimal problems doing so. I am however having issues with my IPhone in iTunes. The upgrade has trasnferred everything perfectly but when I connect my IPhone via USB my computer recogines it (but as a Digital Camera) but iTunes doesn't.

Does anyone have any information on fixing this issue?

Any assistance would be greatly appreciatted.

Thanks,

Raptor.

 

[NosferatuX]

Hi Raptor and welcome to the forum!

Please make sure that you have the latest iTunes from Apple website. That should sort out your issues.

Cheers

 

[Airbot]

Hi Raptor and welcome,

Is it 64 bit Itunes? If so, have a look at this thread, where it says Apple Itunes.

http://www.sevenforums.com/installa...mportant-issues-beta-release-windows-7-a.html

 

[Raptor]

Thanks for the quick replies however I do have the lastest version of iTunes and as my system is 32 bit I am unable to run the 64 bit iTunes installer.

I am thinking it is more of an issue with the device manager and how it has recognised my IPhone as a digital camera.

What are your thoughts???

Thanks again.

 

[Airbot]

Hmm, here's some info on it, you could try some of the suggestions, not sure it they would work though....

iPhone not recognized in iTunes for Windows

Apple - Support - Discussions - Windows recognizes iPhone as digital ...

 

[darkassain]

i had a problem with this on another computer and this helped...

Try manually installing the driver by doing the following:
*Right-click "My Computer" and select Manage
*Select Device Manager
*In the right-hand pane, expand Imaging Devices and select the iPhone (camera)
*Right-click the iPhone camera and select Properties
*Click the Driver tab
*Click "Update Driver..."
*When asked if you should connect to the internet, select No, not this time
*Select Install from a list or specific location (Advanced)
*Check "Include this location in the search" and point it to:
C:\WINDOWS\system32\DRVSTORE\usbaapl_4351B7DAFF62FD33510D77DFAE3CF8CC82517571

 

[JayLovesKases]

i had a similar problem.

running windows 7 ultimate 64 bit. and itunes on my computer recognized my iphone as being plugged in. but windows 7 did not. it registered it as a mtp device under device manager. disabling me from from getting pictures off my iphone.

what helped me was i uninstalled the mtp usb portable device in my device manager, which win7 apparently believed was my iphone. then uninstalled all apple softwares installed including apple device manager, uninstalled quicktime and itunes, restarted my computer as requested by the itunes uninstaller and upon restart without any apple software on there. my windows 7 immediately recognized my iphone as being an apple iphone (finally!).

now i'm going to install itunes again to see if this stays that way.

 

[SuperG]

What seems to be the issue is any photos on your iphone's camera roll that were not taken by your iPhone. Transfer the photos off your iPhone, and delete the old MPT USB Device (failed install) from your device manager, then reconnect your iPhone. I think your issue will magically be fixed, and we all know magic is what you need these days, or atleast some good ganja.

 

[yiyi001]

Try deleting itunes and reinstalling. Then restart the computer.

 

[jetmaroo]

This worked for me
==============

My symptoms were - Windows 7 64 and Win xp pro 32 would see my iphone as a a camera but itunes would not detect it.

Go to Start, Devices and Printers and delete iphone

Download itunes and save the installation file to a suitable location (note choose 'download' and not 'run')

Download and install 7-zip. It is free and if you don't have it, you should.

Use 7-zip to open the itunes'xx'setup you downloaded (where xx = 32 or 64 bit version).
Double click the msi called AppleMobileDeviceSupport64.msi

This gives you the option to repair or remove apple mobile device support, choose repair.

That's it - worked fine for me on both a 32 bit xp machine and a 64 bit win 7 pro machine!

 

[TrueBlueDrew]

Still no luck

I have got some progress however. My iPhone DOES show up in devices now, as an Apple iPhone and an Apple Mobile device USB driver.

iTunes still freezes up whenever I plug in the phone. eventually it will say the driver was not installed properly. can I just delete old 32 bit driver? I thought I was but it could not do it.

I am so frustrated.

 

[Christiaan456]

jetmaroo

Jetmaroo

you are a genius mate, i have been trying to get my iphone working on my itunes for 4 months now, and i followed your instructions, and its working like a jet

Thanks a lot man

 

[grumbled0re]

Thanks jetmaroo

Jetmaroo - your process worked for me as well. Thanks so much for sharing it and bringing my world of pain to an end!

Only differences were:
1) I did not delete the iphone from devices and printers - wouldn't let me do this in Win7 in the devices and printers list for some reason, so thought I would just try the repair process.
2) Had my iphone plugged into the USB when I did the repair option
(Win7 x64 machine) - not sure if this was necessary, but during the repair it detected the iphone so might have helped.

Thanks again buddy.

 

[exoTron]

I have been using an alternative method of installing the iOS drivers without the need for iTunes installed. The Copytrans iOS drivers installer is a free utility which cuts it well.

This is the same producers of the free copytrans manager which is an itunes alternative in itself.

 

[pschaeffer]

Folks,

I had this problem with my PC (windows 7, 64-bit) and my iPad. After messing with it for a long time, I finally found the answer (bad USB driver). The following two step process should help resolve these kinds of problems more quickly.

The first step is to verify that the iPad (or iPhone) is really connected to your computer. This can be (really) checked using a program called USBDeview. You can get this (very small) program from USBDeview - Download.com or View any installed/connected USB device on your system. Don't worry, it's not Spyware or Malware.

Just run the program and sort on the 'Connected' column. If your iPad or iPhone doesn't show up as Yes (under 'Connected') then your iDevice is not properly connected to your computer. Could be a cable problem. Could be an iDevice problem. Could be a USB hub problem. Note that your iDevice might be listed as what it is (iPad or iPhone) or it might be listed as 'Apple Mobile Device USB Driver' in the 'Description' column.

Apple has a number of ideas to resolve this sort of basic connectivity issue, including switching USB ports, resetting your iDevice, rebooting your iDevice, rebooting your computer, etc. You will need to try them until your iDevice shows up in USBDeview as 'Yes' under Connected.

If you iDevice shows up as 'Yes' under connected, it should also be visible in the Device Manager (found in the Windows 7 Control Panel under Hardware and Sound). You might find it under Portable Devices or it might be under Universal Serial Bus controllers.

The iDevice may or may not show up in the Windows Explorer. On some machines it does, on others it does not. Why is not clear.

If the Idevice is properly known to Windows and iTunes can't see it, then any number of other things could be wrong. Apple has a list. See the very useful page over at iOS: Device not recognized in iTunes for Windows. Testing shows that the Apple Mobile Device service must be running. Check this using Task Manager (started by right clicking the taskbar). Note that the iPod service and the iphlpsvc service must also be running. These services have different names under the Processes table versus the Services tab of Task Manager.

AppleMobileDeviceService.exe - Apple Mobile Device
iPodService.exe - iPod Service
ItunesHelper.exe - iphlpsvc

Step 4 of iOS: Device not recognized in iTunes for Windows checks if the Apple Mobile Device USB is installed. This is essential and a common source of problems. In at least some cases, Windows will install the 'MTP USB' driver. Indeed, Windows will reinstall this driver if you uninstall it. The MTP USB driver is essentially a Windows bug (possibly caused by Microsoft). You must replace the MTP USB driver with the Apple Mobile Device USB Driver. Step 4 explains how to do this. Note that you must use the 'Have Disk' approach. Otherwise, Windows will just reinstall the invalid MTP driver.

The Apple doc indicates that you can find the correct driver at C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. Perhaps this is correct on some systems. You may find the correct driver in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.

iTunes could make this a lot easier by checking if the iDevice is known to Windows (what USBDevier does) and if the Apple Mobile Device USB driver is properly installed for the iDevice. Sadly it doesn't perform either check. Note that iTunes does if some of the related services (see above) are actually running.