Solved Irql gt zero at system service

[gchain]

Windows 7 home premium Service pack 1 64 bit operating system.

Problem event name:BlueScreen
Os Version:6.1.7601.2.1.0.768.3
Locale ID>2070

Additional information about the problem:
BCCode: 4a
BCP1: 000000007767138A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880072AAB60
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\031313-46878-01.dmp
C:\Users\Iogurte\AppData\Local\Temp\WER-68047-0.sysdata.xml


This BSOD has happened a few times when the computer was already running but this was the first time it happened on startup.

 

[gchain]

I think these attached files should suffice to describe the problem?

 

[koolkat77]

Welcome to Seven Forums.

Driver Description: Bit Defender :ar: Driver Reference Table - bdfwfpf.sys

[FONT=Lucida Console]fffff880`072aa838  fffff880`068cea9aUnable to load image \??\C:\Program Files\Common Files\Bitdefender\Bitdefender Firewall\bdfwfpf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bdfwfpf.sys
*** ERROR: Module load completed but symbols could not be loaded for bdfwfpf.sys
 bdfwfpf+0xca9a[/FONT]

Your BSOD's were caused by Bit Defender. I would remove it to test and see if the BSOD's stop.

Please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

We recommended Microsoft Security Essentials from a strict BSOD perspective. Is most compatible & provides most stability compared to other antivirus app/Internet Security Software.

• Microsoft Security Essentials, Free antivirus for windows
• Malwarebytes Anti-Malware Free
• Good and Free system security combination

   Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7:

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type

   SFC /scannow

Full tutorial here:

• SFC /Scannow Command - System File Checker

Check your hard drive(s) for errors by running chkdsk

• Check your hard disk for errors
• http://www.sevenforums.com/tutorials/433-disk-check.html

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Let us know the results and further BSOD's if any.


BSOD BUGCHECK SUMMARY

[FONT=Lucida Console]**************************Wed Mar 13 21:39:41.948 2013 (UTC + 6:00)**************************
Loading Dump File [C:\Users\Yusra\Downloads\SF_13-03-2013\031313-46878-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 0:01:16.353
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BugCheck 4A, {7767138a, 2, 0, fffff880072aab60}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000004A"]STOP 0x0000004A: IRQL_GT_ZERO_AT_SYSTEM_SERVICE[/URL][/FONT]
[FONT=Lucida Console][B]Usual causes:[/B]  Device driver[/FONT] 
[FONT=Lucida Console]Arguments:
Arg1: 000000007767138a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff880072aab60, 0
BUGCHECK_STR: RAISED_IRQL_FAULT
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: vsserv.exe
FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT][FONT=Lucida Console]**************************Fri Mar  1 20:23:25.036 2013 (UTC + 6:00)**************************
Loading Dump File [C:\Users\Yusra\Downloads\SF_13-03-2013\030113-34460-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 0:40:12.331
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BugCheck 4A, {76ff138a, 2, 0, fffff8800d380b60}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000004A"]STOP 0x0000004A: IRQL_GT_ZERO_AT_SYSTEM_SERVICE[/URL][/FONT]
[FONT=Lucida Console][B]Usual causes:[/B]  Device driver[/FONT] 
[FONT=Lucida Console]Arguments:
Arg1: 0000000076ff138a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff8800d380b60, 0
BUGCHECK_STR: RAISED_IRQL_FAULT
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: vsserv.exe
FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT][FONT=Lucida Console]¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT][FONT=Lucida Console]**************************Fri Feb  1 22:31:13.403 2013 (UTC + 6:00)**************************
Loading Dump File [C:\Users\Yusra\Downloads\SF_13-03-2013\030113-34460-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 0 days 0:40:12.331
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BugCheck 4A, {7778138a, 2, 0, fffff8800c7f5b60}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000004A"]STOP 0x0000004A: IRQL_GT_ZERO_AT_SYSTEM_SERVICE[/URL][/FONT]
[FONT=Lucida Console][B]Usual causes:[/B]  Device driver[/FONT] 
[FONT=Lucida Console]Arguments:
Arg1: 0000000076ff138a, Address of system function (system call routine)
Arg2: 0000000000000002, Current IRQL
Arg3: 0000000000000000, 0
Arg4: fffff8800d380b60, 0
BUGCHECK_STR: RAISED_IRQL_FAULT
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: vsserv.exe
FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_vsserv.exe_nt!KiSystemServiceExit+245
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]

 

[gchain]

Very good, fast answer !
5/5 will use this forum in the future.

 

[koolkat77]

Thank you!

I hope it works for you. Please post an update on how things turn out