Solved Is my USB 3.0 Drive really connected to USB 3.0 port?

[djpaige9]

I just purchased my first USB 3.0 drive. It has the blue bar in connector of the USB cable. I have plugged it into a USB port that also has the blue bar in the port. And then I boot the computer, and a message pops up that I would get faster speed if it was connected to a Super Speed port. Searching the internet, I find that "super speed" means USB 3.0, leading me to believe that somehow, that the device is not using USB 3.0, even though I have double-checked that the port has the blue bar, and also checked the motherboard docs to see where the USB 3.0 ports are (and that I am using the proper USB 3.0 port).

So more searching of the Internet. I see some people recommend a utility called USB Tree Viewer. This also seems to indicate my drive is not Super Speed; or is not connected to a USB 3.0 port.

What else do you suggest to resolve this issue? How can I confirm that I am getting the benefits of USB 3.0 here?

 

[fireberd]

I had a USB 3.0 problem with my Gigabyte motherboard. My Gigabyte motherboard has 3 USB 3.0 ports on the motherboard (for front panel connections). Two out of the Three ports were defective and either gave me the message you are getting about "faster speed", or the USB 3.0 drive would connect and then Windows would flash a message that the drive needed formatting. I got a return authorization from Gigabyte and sent it back for warranty repair. The returned motherboard (it looks like a different board) works OK with USB 3.0.

 

[Brink]

Hello DJ,

Check to make sure that you have the Renesas (NEC) USB 3.0 driver installed to see if that may help. The link below is from Gigabyte for your listed motherboard.

GIGABYTE - Motherboard - Socket AM3 - GA-870A-UD3 (rev. 2.0)

Hope this helps,
Shawn

 

[djpaige9]

Well, I went to the manufacturer's web site and downloaded the latest USB 3.0 drivers for this motherboard, installed them, and problem seems to be solved.

 

[Brink]

Great news.