Is there an actual fix to the 80070002 update error?

[BrianR1]

I've tried the Microsoft fixes, browsed here and at Microsoft, had 2 Microsoft techs take over my computer, and still no good. I had another drive and clean installed Win 7 SP 1, same problem. I checked for viruses, Avast and Malwarebytes, nothing found.

My PC is a homebrew, Gigabyte GA-B85-HD3, Intel Pentium G3258, not OC'd, 16 Mb PNY PC3-28000 RAM. My software is legit.

Originally my problems started with shutting down my PC before going to work and seeing updates are installing, do not shut off machine. I'd get home and see the same message. I'd restart using the resset button and maybe that's what originally through things off if it was hanging. It was still connected to the internet, always is unless I shut down the machine.

As I said I've tried Microsoft fixes but my problem is obviously in the registry, why it would be in my new install in my other drive I have no idea. I'm at a loss and not a software geek, though I can roam around in the system when I have an idea what to look for.

Any ideas?

 

[torchwood]

logs

Hi Brian,
can you run
http://go.microsoft.com/fwlink/?LinkID=52012

and then follow the instrutions in this link, on how/what we need.http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html


Roy

 

[BrianR1]

I'm working on it. I can't get SFC/SCANNOW to work and am trying different things. Yes my services are running and now I'm trying to get HOTFIX to install ,though I have tried that in the past. That is what tries to install when I run the Update readiness tool. Even that is hanging up now. And, does it just install somewhere like a normal update or that something I'm supposed to run. I'm kinda flabbergasted and frustrated at all this since even with a clean install on a different drive I can't get updates.

 

[torchwood]

That link is not the system update readiness tool.
And as you said in your first post i did a hard shutdown while updates were configuring, is not a god idea and does cause this type of prob.
what was the error message from the sfc failure
i'll be back tomorrow midnight here.

Roy

 

[BrianR1]

I must be doing something wrong but I've included the CBS zip and a snip of my update error

 

[BrianR1]

I didn't do a hard shutdown but let the update install. The link I clicked is where I got the update tool and it just wanted to install hotfix, that was the only update it installed, or told me it was installing and it did complete. KB 847921

 

[BrianR1]

Here is the sfc/scannow snip

 

[BrianR1]

Here is my MGA tool stats.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FHB6B-MBCBY-YW7PC
Windows Product Key Hash: IF4Jyhawm7R3HBayMh7PJcA8H0k=
Windows Product ID: 00359-OEM-8704702-66396
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {762DC2A6-0F48-48C4-A923-4DC4C6F61393}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{762DC2A6-0F48-48C4-A923-4DC4C6F61393}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YW7PC</PKey><PID>00359-OEM-8704702-66396</PID><PIDType>3</PIDType><SID>S-1-5-21-2617077451-2261076067-1671889292</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>B85-HD3</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="7"/><Date>20140704000000.000000+000</Date></BIOS><HWID>F1523707018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-047-066396-02-1033-7601.0000-1962015
Installation ID: 013603451366386132020303076604197662116735672290922676
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: YW7PC
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 3/8/2016 6:09:37 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEAHKISOwh37Gq6mOJ5ELf6der8yPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist

 

[torchwood]

Avast

Only got a couple lines down in that report.

Please uninstall avast, use the link below, MSE for the time being.
https://www.avast.com/uninstall-utility
Retry.

back tomorrow.
Roy

 

[torchwood]

MGAdiag is fine
Roy

 

[BrianR1]

Thanks Roy, Avast is gone and MSE has been employed

 

[torchwood]

progress

Hi Brian,
Can you update now?
Not exactly sure what else Avast might have corrupted, but it certainly was the root cause.
surprised that the MS techs,
a) didnt advise you to uninstall it
b) or check the cbs log.
as they work to a basic script!.

If the updates are still failing, i will need to look at a new CBS log and the SURT report, you should be able to get it now.

Roy

 

[BrianR1]

sf/scannow still not working and still getting the 80070002 update error when I run updates.



MGA Data

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FHB6B-MBCBY-YW7PC
Windows Product Key Hash: IF4Jyhawm7R3HBayMh7PJcA8H0k=
Windows Product ID: 00359-OEM-8704702-66396
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {762DC2A6-0F48-48C4-A923-4DC4C6F61393}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.151019-1254
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{762DC2A6-0F48-48C4-A923-4DC4C6F61393}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YW7PC</PKey><PID>00359-OEM-8704702-66396</PID><PIDType>3</PIDType><SID>S-1-5-21-2617077451-2261076067-1671889292</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>B85-HD3</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="7"/><Date>20140704000000.000000+000</Date></BIOS><HWID>F1523707018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00174-047-066396-02-1033-7601.0000-1962015
Installation ID: 013603451366386132020303076604197662116735672290922676
Processor Certificate URL: SpcService Web Service
Machine Certificate URL: RacService Web Service
Use License URL: UseLicenseService Web Service
Product Key Certificate URL: PkcService Web Service
Partial Product Key: YW7PC
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 3/9/2016 6:16:36 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: LAAAAAEAAQABAAEAAAACAAAAAQABAAEAHKISOwh37Gq6mOJ5ELf6der8yPY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist

 

[torchwood]

uninstall

no more mgadiags required.

Roy

 

[torchwood]

Unfortunately it didn't clear them.
Gonna have to go another route
can you go
C > windows > winsxs > then scroll to amd64_avast, post a screenshot, it should be there.

Roy

 

[BrianR1]

Here you go

 

[BrianR1]

Just so you know, those 3 files you asked me to run failed with a catastrophic failure. I know that's not on here anymore, was in the email and assuming you edited it out from the post.

 

[torchwood]

Hi Brian,
My BAD, lookin at to many threads me old brains going.
please reinstall them from the MS standalone site, they will say if there allready installed
(kb3033929,kb2515325,kb2809900)

REBOOT

Now im back on the right page.
The folder your in belongs to MS not Avast, they shouldn't really put anything in there.
SO we need to remove them
please right click on them select remove
You may receive Access denied, if so then open the folder and on in each file shown perform the right click delete operation again, once thats done you should be able to delete the main folder.
I dont really want to go the Take Ownership route, but if we have to.

Roy

 

[BrianR1]

Hi Roy, kb3033929 did install but the other 2 came up not applicable to my computer. I did delete the 2 Avast files, had to take ownership but I've done that before getting files from an old XP drive. But, after reboot I'm still getting the same 80070002 error in updates.

 

[BrianR1]

Hi Roy, kb3033929 did install but the other 2 came up not applicable to my computer. I did delete the 2 Avast files, had to take ownership but I've done that before getting files from an old XP drive. But, after reboot I'm still getting the same 80070002 error in updates.