Solved Is this a virus?

[Yatchiie]

I'm a little bit confused if this is a virus. I googled the trusted installer, and it says that it is a program which enables my OS to get updates from Microsoft. But why is there a virus? Should I delete it?

 

[x BlueRobot]

Why do you need to need to use a third-party program to gain updates from Microsoft? I thought that was the entire point of Windows Update?

What is the program or installer you are using?

 

[VistaKing]

Id remove Daemon Tools Lite . That program causes issues known for BSODs .

 

[cottonball]

Yatchiie,

On avast!, use: Move to chest
Click: Apply

Now, please download RogueKiller:
Tlcharger RogueKiller (Site Officiel)

When you get to the website, go to where it says:
(Download link) Lien de téléchargement:

Select the version for your system: 64-bit
Click the dark-blue button with x64 to download.
Save to the Desktop.

Close all windows and browsers.

Right-click and select: Run as Administrator

At the program console, wait for the prescan to finish. (Under Status, it says: Prescan finished.)

Press: SCAN


When done, a report opens on the Desktop: RKreport.txt
Please provide the RKreport.txt (Mode: Scan) in your reply.


Also download TDSSKiller.zip:
http://www.bleepingcomputer.com/download/tdsskiller/
Right-click the program and select: Extract to tdsskiller\

A TDSSKiller folder is found on your Desktop.
Open the folder, and double-click the TDSSKiller application.

When TDSSKiller opens, click on: Change Parameters
Under Additional Options, place a check in the box next to: Detect TDLFS File System
Click: OK

Press: Start Scan

If a suspicious object is detected, the default action is Skip, leave it as is, and click on: Continue
If malicious objects are found, they show in the Scan results.
Ensure Cure (the default) is selected, then click: Continue > Reboot now, to finish the cleaning process.
(Note: If Cure is not available, select Skip, >>Do not select: Delete<<)

When done, the tool outputs its log to the disk with the Windows Operating System, normally C:\

Logs have a name like:
C:\TDSSKiller.X.X.X_11.04.2013_15.31.43_log.txt

Please post the TDSSKiller log in your reply.

 

[keebsuk]

Yachtiie,

you have got to be a teenager with a desk top like that! Is your bedroom in a similar state lol?

Andy

 

[Yatchiie]

Why do you need to need to use a third-party program to gain updates from Microsoft? I thought that was the entire point of Windows Update?

What is the program or installer you are using?

No, I didn't install any third party program. I found the Trusted Installer in my C:/Temp I don't know where it came from. Moreover, I got this information from the web Service TrustedInstaller.EXE permanently active taking up to 50% - Microsoft Community that is why I'm hesitating to remove the virus, thinking that I won't get any updates if I delete the Trusted Installer

Yatchiie,

On avast!, use: Move to chest
Click: Apply

Now, please download RogueKiller:
Tlcharger RogueKiller (Site Officiel)

When you get to the website, go to where it says:
(Download link) Lien de téléchargement:

Select the version for your system: 64-bit
Click the dark-blue button with x64 to download.
Save to the Desktop.

Close all windows and browsers.

Right-click and select: Run as Administrator

At the program console, wait for the prescan to finish. (Under Status, it says: Prescan finished.)

Press: SCAN


When done, a report opens on the Desktop: RKreport.txt
Please provide the RKreport.txt (Mode: Scan) in your reply.


Also download TDSSKiller.zip:
http://www.bleepingcomputer.com/download/tdsskiller/
Right-click the program and select: Extract to tdsskiller\

A TDSSKiller folder is found on your Desktop.
Open the folder, and double-click the TDSSKiller application.

When TDSSKiller opens, click on: Change Parameters
Under Additional Options, place a check in the box next to: Detect TDLFS File System
Click: OK

Press: Start Scan

If a suspicious object is detected, the default action is Skip, leave it as is, and click on: Continue
If malicious objects are found, they show in the Scan results.
Ensure Cure (the default) is selected, then click: Continue > Reboot now, to finish the cleaning process.
(Note: If Cure is not available, select Skip, >>Do not select: Delete<<)

When done, the tool outputs its log to the disk with the Windows Operating System, normally C:\

Logs have a name like:
C:\TDSSKiller.X.X.X_11.04.2013_15.31.43_log.txt

Please post the TDSSKiller log in your reply.

I just finished doing all the instructions you posted and attached the log files. BTW, thank you for posting a vivid instruction

 

[cottonball]

Please run RogueKiller once again:

Close all windows and browsers
Right-click RogueKiller and select 'Run as Administrator'

Wait until the Prescan finishes

Press: Scan

When done, on the right, click: Delete

Wait until the Status box shows: Deleting Finished

Click on Report and provide the content of the new Rkreport (Mode: Remove) in your reply.


Now, please run avast! once again, and tell us what it shows.

 

[Yatchiie]

Please run RogueKiller once again:

Close all windows and browsers
Right-click RogueKiller and select 'Run as Administrator'

Wait until the Prescan finishes

Press: Scan

When done, on the right, click: Delete

Wait until the Status box shows: Deleting Finished

Click on Report and provide the content of the new Rkreport (Mode: Remove) in your reply.


Now, please run avast! once again, and tell us what it shows.

Here's the result. Yay, no more virus

 

[cottonball]

Please download Temp File Cleaner (TFC):
http://oldtimer.geekstogo.com/TFC.exe

Save to your Desktop.

• Save any work in progress!! TFC closes open applications and removes unsaved work!! Close all windows.
• Double-click TFC.exe to run the program.
• If prompted, click "Yes" to reboot.

Also download Security Check

http://screen317.spywareinfoforum.org/SecurityCheck.exe
Save to the Desktop.

Double-click SecurityCheck.exe and follow the onscreen instructions (on the black screen)

When done, a Notepad document opens automatically: checkup.txt

Please post the contents of checkup.txt in your reply.

 

[Yatchiie]

Please download Temp File Cleaner (TFC):
http://oldtimer.geekstogo.com/TFC.exe

Save to your Desktop.

• Save any work in progress!! TFC closes open applications and removes unsaved work!! Close all windows.
• Double-click TFC.exe to run the program.
• If prompted, click "Yes" to reboot.

Also download Security Check

http://screen317.spywareinfoforum.org/SecurityCheck.exe
Save to the Desktop.

Double-click SecurityCheck.exe and follow the onscreen instructions (on the black screen)

When done, a Notepad document opens automatically: checkup.txt

Please post the contents of checkup.txt in your reply.

Here

 

[VistaKing]

Yatchiie

Update

:ar: Firefox Browser

Description:|Version:|Download:
Firefox|20.0|
Download

:ar: Java

Description:|Version:|Download:
Java|Update 17|
Download

:ar: Adobe Reader

Description:|Version:|Download:
Adobe Reader|11.0.02|
Download

 

[Jacee]

Totally uninstall FireFox before updating. Be aware of FF extensions and add-ons
Don't install Google ANY Google extensions!!

These instructions may help you in the future.

 

[Yatchiie]

Yatchiie

Update

:ar: Firefox Browser

Description:|Version:|Download:
Firefox|20.0|
Download

:ar: Java

Description:|Version:|Download:
Java|Update 17|
Download

:ar: Adobe Reader

Description:|Version:|Download:
Adobe Reader|11.0.02|
Download

It's been a year since I've successfully updated Java. I always get this error after its succeeding updates. Btw, thank you so much for helping me out

 

[cottonball]

Yatchiie,

Glad you got everything sorted out.

Good luck!!


Oooops,

Thought you meant something else.

Try the following:
http://www.java.com/en/download/help/error_installshield.xml?printFriendly=true
http://www.java.com/en/download/help/error_installshield.xml

 

[VistaKing]

Yatchiie

Were you able to install Java Update 17 ?

 

[x BlueRobot]

Better question, do you need Java?

 

[cottonball]

Good question x BlueRobot.

One needs to determine whether it is really necessary to run Java in web browsers, etc...

Java has a strong reputation for having vulnerabilities.

 

[x BlueRobot]

Thanks, and many programs and webpages don't even require Java anymore either.

 

[Yatchiie]

Yatchiie,

Glad you got everything sorted out.

Good luck!!


Oooops,

Thought you meant something else.

Try the following:
Download errors: java_sp.dll is corrupt, 1305, 2755, 1606 - Print-friendly Page
Download errors: java_sp.dll is corrupt, 1305, 2755, 1606

Thanks

Yatchiie

Were you able to install Java Update 17 ?

No, I wasn't able to install it. Java's successful update on my machine happened a year ago, after that, I cannot update it anymore; I always get the same error.

 

[cottonball]

Let's see if this works...

Please go to this page: Java SE Downloads
Tick: Accept Licence Agreement
Now, download the last entry: Windows x64 41.49 MB jre-7u17-windows-x64.tar.gz
Save to the Desktop

Uninstall any version of Java from Programs and Features in Control Panel.
Restart your computer

Temporarily disable avast!:
Right- click on the avast! icon on the system tray.
Select: avast! shields control
The options allow you to disable avast for 10 minutes, 1 hour, until the computer is restarted or permanently.
Select: 10 minutes

Install Java from the file on your Desktop.
Restart the computer.

Enable avast!

Did you get the same error?