Issues logging into Windows.

[GilV37]

Just tried it, and still can't download.

 

[cottonball]

GilV37,

Need the result from the MiniRegTool64. It has info regarding Registry entries.

Got a double dosage of the MiniToolBox report!!

 

[GilV37]

Just ran it again. Here is the file.

 

[cottonball]

GilV37,

We are still hoping to get to the root cause of your problem, and Windows Defender may be playing a part.

Try to run Windows Defender:
Go to Start > Control Panel > double-click: Windows Defender
Q #1. Can you open the program, or do you get an access or any kind of error? Please specify.

Next, please remove any copy of FRST64 or fixlist from your Desktop.
FRST64 was updated again. Please obtain the updated version: Farbar Recovery Scan Tool Download
Save to the Desktop.

Copy/paste the text inside the quote box to Notepad (Do not copy the word 'Quote')

Quote
start
deletejunctionsindirectory: c:\Program Files\Windows Defender
cmd: sc config SharedAccess start= disabled
end

In Notepad, click File (at the top), and select: Save As...
In the Save As... prompt, name the file fixlist.txt, and save it to the: Desktop

Run FRST64 and press the Fix button, just once, and wait.

When done, the tool makes a log on the Desktop: Fixlog.txt
Please save Fixlog.txt, and post it in your reply.


Once again, go to Start > Control Panel > double-click: Windows Defender
Q #2. Can you open the program?
After opening, please start and update WD. When done, close the program.

Restart the computer. <<---

Now, once again run Farbar Service Scanner with all options checked, and also post a new FSS log in you reply.


In your reply, please answer both questions, and post both reports (Fixlog and FSS).

Thanks for your patience.

 

[GilV37]

I tried opening up windows defender and got a message saying that i have no administrator access. After running FRST64 I was able to open windows defender. But tried to press the start button, i got an "access violation" error message. Attached are the two files requested. I thank you again for your help!!!

 

[GilV37]

this is what i get when I pressed start in windows defender.

 

[cottonball]

Did you restart the computer and try to Start WD once again? If not, please do so.

 

[GilV37]

i have done it, but i'll reboot again and report back.

 

[cottonball]

OK.

Need to go out for a while. Will be back o/a 8:00PM CST.

 

[GilV37]

Just rebooted, and still the same error.
I'll talk to you when you get back.
Thanks!

 

[GilV37]

here's something... The message in windows defender reads "A Problem caused this program's service to stop..." I went into services and WD was set to disabled. Tried to start it and got an error The system cannot find the file specified. I Have attached a couple of snapshots to see if it will help you better.

 

[VistaKing]

GilV37

Do you have MSE installed ?

 

[GilV37]

no. i did but i uninstalled it.

 

[cottonball]

Just does not make sense. All the files are there, as the capture shows.

Access is denied. (Error Code 0x80070005) normally occurs when an application or executable does not have the necessary elevation to invoke a specific action.

If you go to C:\Program Files\Windows Defender MSASCui.exe is there.

Please right-click MSASCui.exe and select: Run as Administrator
Does it start, or still get: Access is denied. (Error Code 0x80070005)?

If you get the error, try the following:
How to manually download the latest definition updates for Windows Defender
Go to: 64-bit versions of Windows

To download the Windows Defender definition update file for x64-based versions of Windows, click the following link:
http://go.microsoft.com/fwlink/?linkid=70632

Right-click mpas-feX64.exe, select Run as administrator, and then click: Run

If you can manually install the update definitions, the problem may be caused elsewhere.

 

[GilV37]

i ran that file administrator and its downloading the updates.

 

[VistaKing]

GilV37

Did you get the Downloading issue fixed ?

 

[cottonball]

GilV37,

When done, try starting WD using MSASCui.exe, or through services.msc

Post back on what happens.

Consulting with Security Tool Developer farbar, and providing him the captures.

Please hold off on any actions related to this matter for the time being, other than the ones already posted.

He is in The Netherlands, so right now he is probably getting some sleep.

 

[GilV37]

ok so i'm going to downloading the windows Defender update file...

 

[VistaKing]

cottonball

Can I have him use the MSE removal tool just to see if there are any left over files ?


MSE Removal Tool :ar:
Download

 

[cottonball]

@VistaKing:

Since GilV37 uninstalled it, go ahead.

Also, wasn't McAfee installed at some point also?

Wondering if there is anything lingering from it...