iTunes 64 is not working on Win 7 64

[JohnnyScience]

Sorry I'm mobile right now but I'm pretty sure QuickTime was there.

I'm running retail version of pro 64 and MSE.

 

[sygnus21]

I'm running retail version of pro 64 and MSE.

Hmmm...shouldn't be a problem there as I too am running MSE. Sounds like something in the registry may be at fault. Can you do a system restore to before you use "CC Cleaner"? Then do a regular uninstall and start over from scratch.

Personal opinion, but I think CC Cleaner does more harm than good. I also don't think it's "fully" optimized for Windows 7, but whatever.

 

[JohnnyScience]

I'm running retail version of pro 64 and MSE.

Hmmm...shouldn't be a problem there as I too am running MSE. Sounds like something in the registry may be at fault. Can you do a system restore to before you use "CC Cleaner"? Then do a regular uninstall and start over from scratch.

Personal opinion, but I think CC Cleaner does more harm than good. I also don't think it's "fully" optimized for Windows 7, but whatever.

Id really prefer to not have to do a system restore to get rid of CCleaner.

It was not the issue, iTunes wasnt working WELL before I tried CCleaner.

Anyone have any ideas on this at all any more? Or anyone I should try to contact?

The people on the apple forums are stumped too.

 

[Adrian]

I'm running retail version of pro 64 and MSE.

Id really prefer to not have to do a system restore to get rid of CCleaner.

It was not the issue, iTunes wasnt working WELL before I tried CCleaner.

Anyone have any ideas on this at all any more? Or anyone I should try to contact?

The people on the apple forums are stumped too.

I need to be clear on this, you had Itunes working for a few days. Somthing changed after you installed a program called CCLEANER (Registrycleaner?)
You ran this program and somehow it touched your register?
So the registry was changed. Itunes started to fail? Is this correct?
As Syngnus has said and many other members will explain touching the registry no matter how benign or good a registry cleaner may appear there is always a danger to the stability of a system.
I suggest you do the following:

1. Investigate if ccleaner made a backup of your register B4 it modified the registry, if you can locate it rename the file back to the original.
2. If you cant find the backup, use system restore to a previous date B4 ccleaner was installed and mucked your registry.
3. If either this does not work I suggest backing up all your important files and export your itunes library to an external drive and do a full windows 7 installation and install the latest (9.02 Itunes) not 9.0 or some previous version.

The registry cleaner has damaged the functionality of your system.
I give this suggestion because I to am an Itunes/Iphone user and have performed many installations from back when I used XP64 Bit Pro and was modifying Itunes when there was no more support for XP.

 

[JohnnyScience]

No iTunes was giving me issues 2 weeks before I even installed CCleaner, so its not that.

 

[Adrian]

No iTunes was giving me issues 2 weeks before I even installed CCleaner, so its not that.

Johnny, my last suggestion is to remove all Apple Software including quicktime. Re-boot and install Itunes 9.02. If that fails wipe the hard drive clean and re-install windows 7 and then install itunes.

 

[JohnnyScience]

No iTunes was giving me issues 2 weeks before I even installed CCleaner, so its not that.

Johnny, my last suggestion is to remove all Apple Software including quicktime. Re-boot and install Itunes 9.02. If that fails wipe the hard drive clean and re-install windows 7 and then install itunes.

apparently per the apple forums there was a quicktime update yesterday added into the 9.0.2 version, but I'm not sure if that is the issue or it will fix things, but I will try.

I was getting this error both when I was trying to install iTunes 8.0.2 last night & also trying to reinstall acrobat, any idea what it is?:

IMGhttp://i578.photobucket.com/albums/ss224/JohnnyScience/ituneserror-1.png[/IMG]

 

[denox]

I have problem with itunes too. My problem is whenever I connect my iphone or itouch it says "This iPod cannot be used because the required software is not installed…”
I search all over forums and yes I tried uninstalled and install itune more than 10 times with any uninstall order with no luck.
I noticed that apple mobile device support is not installed for some reason. I tried install it manually but always encounter error.
I have another windows 7 ultimate installation on other hard drive and itunes works perfectly. This is drive me nuts.
If anyone can make mobile device support install that will fix our problem.

 

[Adrian]

SPECS

Good morning Denox, welcome to the Windows 7 support forum.
We need you to fill out your system specs so that we may further be able to assist you.
Also state your issue clearly: What version of Itunes and what actions occur when you connect your mobile device to your pc.

Thanks,
Adrian

 

[denox]

My comp specs:
CPU intel e8500
memory gskill 4 GB
ATI 4850
mobo ECS p45 chipset
OS windows 7 Home premium
iTunes version 9.0.2

iTunes couldnt recognized iPhone or iPod when attach. " This iPod cannot be used because the required software is not installed…” error message displayed.
On iTunes installation process, computer fail to install apple mobile device support. When installation complete, I couldnt find apple mobile devices support service or file on the system.
Thanks in Advance

 

[Adrian]

My comp specs:
CPU intel e8500
memory gskill 4 GB
ATI 4850
mobo ECS p45 chipset
OS windows 7 Home premium
iTunes version 9.0.2

iTunes couldnt recognized iPhone or iPod when attach. " This iPod cannot be used because the required software is not installed…” error message displayed.
On iTunes installation process, computer fail to install apple mobile device support. When installation complete, I couldnt find apple mobile devices support service or file on the system.
Thanks in Advance

Is this a x64 bit machine?

 

[denox]

OS windows 7 32 bit

 

[Adrian]

OS windows 7 32 bit

Ok, next step: Look in the Control Panel and see what programs are installed?
See if you have the same as I do.

 

[denox]

I have exactly like yours except there is no apple mobile device support on my system.
When I tried to install mobile device separately, I saw it installing then rolled back then error message saying error while configuring system.

 

[Adrian]

I have exactly like yours except there is no apple mobile device support on my system.
When I tried to install mobile device separately, I saw it installing then rolled back then error message saying error while configuring system.

Delet/remove everything Itunes, that includes bonjour and quicktime. Install Itunes 9.02 as administrator.

 

[TockTock]

No iTunes was giving me issues 2 weeks before I even installed CCleaner, so its not that.

Johnny, my last suggestion is to remove all Apple Software including quicktime. Re-boot and install Itunes 9.02. If that fails wipe the hard drive clean and re-install windows 7 and then install itunes.

I tried that, but it didn't work.

 

[TockTock]

This absolutely BLOWS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[denox]

Just to give you update,
I reinstall windows 7 with only drivers installed (thanks for acronis image) and reinstall itunes and it works like a champ.
I see mobile device support on add/remove program now, so apple mobile device is the root of the problem.

 

[Adrian]

Just to give you update,
I reinstall windows 7 with only drivers installed (thanks for acronis image) and reinstall itunes and it works like a champ.
I see mobile device support on add/remove program now, so apple mobile device is the root of the problem.

Yep, without the service the driver won't work or install. All you get is a drive showing on "My Computer".
Congrats.

 

[denox]

Thanks.
It is fixed for now but I did not know the reason apple mobile device support would not installed on old OS.