Itunes doesnt recognize ipod

[cgrox]

howdy all,

i got a brnad new pc with win7. installed itunes but itunes will not recognize my ipod. my computer sees it as a device, so i know its there. itunes works fine but when i attach the ipod... nothing there.

my pc is 64bit version so thats the itunes i installed from apple.

ive tried everything i can think of. any suggestions?

thanks.

 

[dave1812]

howdy all,

i got a brnad new pc with win7. installed itunes but itunes will not recognize my ipod. my computer sees it as a device, so i know its there. itunes works fine but when i attach the ipod... nothing there.

my pc is 64bit version so thats the itunes i installed from apple.

ive tried everything i can think of. any suggestions?

thanks.

go to the Apple forums. folks there discuss itunes/ipod issues such as yours. this isn't a win7-specific issue.

 

[Adrian]

howdy all,

i got a brnad new pc with win7. installed itunes but itunes will not recognize my ipod. my computer sees it as a device, so i know its there. itunes works fine but when i attach the ipod... nothing there.

my pc is 64bit version so thats the itunes i installed from apple.

ive tried everything i can think of. any suggestions?

thanks.

Welcome to The Windows 7 forums, your issue is a driver issue. Are you only hearing 1 distinct sound when you connnect your pod? If so its the generic driver.
The second driver is the apple mobile device and it will show up in device manager.
I'm attaching a screen shot for you to see.

 

[Adrian]

howdy all,

my pc is 64bit version so thats the itunes i installed from apple.

ive tried everything i can think of. any suggestions?

thanks.

If you establish that you only have the 1 generic driver you will need to remove/uninstall all Apple Software including quicktime, bonjour etc. and re-install the Itunes 9.02 version for Windows 7

 

[Adrian]

Move to this link

Follow this link: http://www.sevenforums.com/software/39422-itunes-64-not-working-win-7-64-a.html

More detail same issue.

 

[cgrox]

Adrian,

Thanks for the help, BUT the Apple Mobile device USB driver IS listed in device manager. Whats next on your thought list? thanks.

 

[Adrian]

Adrian,

Thanks for the help, BUT the Apple Mobile device USB driver IS listed in device manager. Whats next on your thought list? thanks.

Follow the link in post #5 for a detailed post on how to re-install.

 

[cgrox]

maybe i found an answer.... i noticed that the driver (6.0.9999.45) is 32 bit, according to a google search. can anyone confirm this and could this be the problem, as im running win7 and itunes in 64 bit? thanks guys.

 

[green98ls]

is the Ipod service started? see attachment below

I had it disabled and my ipod would show up under "my computer" but would not show up in iTunes. I had to start the Ipod service from services.msc

 

[cgrox]

hey green,

yes, ive done the start/stop method also. nothing seems to work. i cant believe you are running windows 7 in 64 bit and itunes works for you. scratching my hear here.

 

[Uber Philf]

Have you formatted the iPod within Windows at any stage?

 

[green98ls]

yeah I haven't had any issues with it so far. im running iTunes 9.0.2 for Windows (64 Bit) downloaded from here.

did you uninstall anything that was installed with iTunes? (apple mobile device, bonjuor, update manager)

 

[cgrox]

Uber - No I have not formatted the ipod. do you think i need to do that? i would lose all my data though right? as of right now i do not have my ipod backed up to a library anywhere.


green - I d/l from the same place. did you select the 64 bit option? and did you just let it d/l automatically to the programs folder? i noticed in windows 7 there are 2 programs files folders (one called programs and the other is programs x86) itunes installed files to both of these. also is your mobile apple device driver 6.0.9999.45? i researched this online and it seems to be a 32bit driver, but if it works for you then...??? im curious which folder itunes installed yours in?

thanks guys.

 

[green98ls]

i downloaded the 64 bit version. it installed in Program Files and Program Files(x86). iTunes actually runs as a 32 bit app though, I think it's just 64 bit compatible

I couldn't find the mobile apple device driver version, just teh driver under disk drives

Did you try restarting the apple mobile device service? Check this

 

[cgrox]

thanks green,

yep, tried that too. our setup looks and sounds the same as well. driver versions and all. going crazy trying to decipher this problem. i just dont get it. hmmmmm. keep the suggestions coming though, really appreciate it.

 

[Uber Philf]

Uber - No I have not formatted the ipod. do you think i need to do that? i would lose all my data though right? as of right now i do not have my ipod backed up to a library anywhere.


green - I d/l from the same place. did you select the 64 bit option? and did you just let it d/l automatically to the programs folder? i noticed in windows 7 there are 2 programs files folders (one called programs and the other is programs x86) itunes installed files to both of these. also is your mobile apple device driver 6.0.9999.45? i researched this online and it seems to be a 32bit driver, but if it works for you then...??? im curious which folder itunes installed yours in?

thanks guys.

I know you SHOULDN'T format it within windows, because it erases all the ipod firmware too.

 

[cgrox]

Is it possible that I need to update my ipod firmware??? I havent ever done anything like that over the years (still the original version 1.0.2). Could this be the problem & would an update wipe my ipod out???

thanks

 

[Uber Philf]

LOL, tbh, i haven't done an update in a while either, i dunno if it clears everything, i think it does tho, so do a backup, and see if a firmware update will sort you out.

 

[Adrian]

i downloaded the 64 bit version. it installed in Program Files and Program Files(x86). iTunes actually runs as a 32 bit app though, I think it's just 64 bit compatible

I couldn't find the mobile apple device driver version, just teh driver under disk drives

Did you try restarting the apple mobile device service? Check this

You are missing the usb driver "APPLE MOBILE DEVICE" all windows sees is a disk drive!

 

[green98ls]

i downloaded the 64 bit version. it installed in Program Files and Program Files(x86). iTunes actually runs as a 32 bit app though, I think it's just 64 bit compatible

I couldn't find the mobile apple device driver version, just teh driver under disk drives

Did you try restarting the apple mobile device service? Check this

You are missing the usb driver "APPLE MOBILE DEVICE" all windows sees is a disk drive!

iTunes works just fine with my ipod though.

I used the default install and then uninstalled the bonjour service.