KB2732487 is unable to update - Error Code 800700B7

[NoelDP]

Still the 800700b7 error?

See if this helps - it seems that it can be caused by corrupted Shadow Copies.

1 close all windows
2. Resize Maximum Shadow Copy Storage Space by running the following command, there may be caused by limited space.

1) Click Start, click All Programs, click Accessories, and then right-click Command Prompt.
2) Click Run as administrator.
3) At the command prompt, type the following command, and then press ENTER:

vssadmin list shadowstorage /for=c:

4) Note the Maximum Shadow Copy Storage Space value.
5) At the command prompt, type the following command, and then press ENTER:

vssadmin resize shadowstorage /for=c: /on=c: /maxsize=300Mb

6) Close the Command Prompt window.

 

[ern815]

Here's the results!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\windows\system32>vssadmin list shadowstorage /for=c:
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
Shadow Copy Storage association
For volume: (C\\?\Volume{181bf346-01dd-11e0-9253-806e6f6e6963}\
Shadow Copy Storage volume: (C\\?\Volume{181bf346-01dd-11e0-9253-806e6f6e69
63}\
Used Shadow Copy Storage space: 9.522 GB (1%)
Allocated Shadow Copy Storage space: 9.93 GB (1%)
Maximum Shadow Copy Storage space: 10 GB (1%)

`````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````
C:\windows\system32>vssadmin resize shadowstorage /for=c: /on=c: /maxsize=300Mb
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
Error: Specified number is invalid
Resize ShadowStorage /For=ForVolumeSpec /On=OnVolumeSpec /MaxSize=MaxSizeSpec
- Resizes the maximum size for a shadow copy storage association between
ForVolumeSpec and OnVolumeSpec. Resizing the storage association may cause
shadow
copies to disappear. As certain shadow copies are deleted, the shadow copy
storage
space will then shrink. If MaxSizeSpec is set to the value UNBOUNDED, the s
hadow copy
storage space will be unlimited. MaxSizeSpec can be specified in bytes or a
s a
percentage of the ForVolumeSpec storage volume. For byte level specificatio
n,
MaxSizeSpec must be 300MB or greater and accepts the following suffixes: KB,
MB, GB, TB,
PB and EB. Also, B, K, M, G, T, P, and E are acceptable suffixes. To speci
fy MaxSizeSpec
as percentage, use the % character as the suffix to the numeric value. If a
suffix is not
supplied, MaxSizeSpec is in bytes.
Example Usage: vssadmin Resize ShadowStorage /For=C: /On=D: /MaxSize=900MB
vssadmin Resize ShadowStorage /For=C: /On=D: /MaxSize=UNBOUN
DED
vssadmin Resize ShadowStorage /For=C: /On=C: /MaxSize=20%
C:\windows\system32>
C:\windows\system32>

 

[NoelDP]

Heh! - the command was a direct crib from an MS techie's post... just goes to show that they get it wrong as well

Try this command instead

vssadmin Resize ShadowStorage /For=C: /On=C: /MaxSize=2GB

This will force a flush of the data, so let's see how much remains....

vssadmin list shadowstorage /for=c:

then bump it back up again

vssadmin Resize ShadowStorage /For=C: /On=C: /MaxSize=10GB

...and check that we've actually changed something

vssadmin list shadowstorage /for=c:

 

[ern815]

I think the resize is successful!

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\windows\system32>vssadmin Resize ShadowStorage /For=C: /On=C: /MaxSize=2GB
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
Successfully resized the shadow copy storage association
C:\windows\system32>vssadmin list shadowstorage /for=c:
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
Shadow Copy Storage association
For volume: (C\\?\Volume{181bf346-01dd-11e0-9253-806e6f6e6963}\
Shadow Copy Storage volume: (C\\?\Volume{181bf346-01dd-11e0-9253-806e6f6e69
63}\
Used Shadow Copy Storage space: 1.351 GB (0%)
Allocated Shadow Copy Storage space: 1.655 GB (0%)
Maximum Shadow Copy Storage space: 2 GB (0%)

C:\windows\system32>
C:\windows\system32>vssadmin Resize ShadowStorage /For=C: /On=C: /MaxSize=10GB
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
Successfully resized the shadow copy storage association
C:\windows\system32>
C:\windows\system32>vssadmin list shadowstorage /for=c:
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
Shadow Copy Storage association
For volume: (C\\?\Volume{181bf346-01dd-11e0-9253-806e6f6e6963}\
Shadow Copy Storage volume: (C\\?\Volume{181bf346-01dd-11e0-9253-806e6f6e69
63}\
Used Shadow Copy Storage space: 1.353 GB (0%)
Allocated Shadow Copy Storage space: 1.655 GB (0%)
Maximum Shadow Copy Storage space: 10 GB (1%)

C:\windows\system32>

 

[NoelDP]

Great - try Windows Update again and we'll see if that's made any difference.

 

[ern815]

I tried, but still facing the error code: 800700b7

 

[NoelDP]

Oh, b^gg€r!

Let's try this....

Open WindowsExplorer (Computer)

Navigate to the C:\Windows folder

Find the System32 sub-folder and right-click on it

select Properties



Clear the 'blob'from the 'Read-only (Only applies to files infolder)' box by clicking on it until it's plain white.

Click on Apply.



Make sure thatthe radio button for 'Apply changes to thisfolder, subfolders and files' is set, and click OK.



Accept theAdministrator prompt. After a couple of seconds, you'll be told there is anerror - click on the 'Ignore all' button.



Wait for it tofinish - it could take a couple of minutes.



OK out, and exitWindows Explorer.



Reboot twice



Now try WU again

 

[ern815]

The same error still persists.

 

[ern815]

Noel, anymore suggestions that we could solve the issues?

 

[NoelDP]

I'm thinking - it's a slow process
back later!

 

[ern815]

ok, thanks! Appreciate your help!

 

[NoelDP]

Looking through the latest batch of logs shows this entry in respect of the problem update KB2719857

Line 35776: 2013-03-20 13:45:28, Info                  CBS    Appl: Package: Package_3_for_KB2719857~31bf3856ad364e35~amd64~~6.1.1.2, Update: 2719857-5_neutral_LDR, Applicable: NotApplicable, Disposition: Staged

I can't find any reference to it being Installed, so it may be this which is causing the problem.

Perhaps I should have asked for this earlier ...

Please upload the file C:\Windows\windowsupdate.log

 

[NoelDP]

Going into the registry, I can see a couple of relevant entries....
Please open an Elevated Command Prompt, and run the following commands, and post the results

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY "HKLM\components\CanonicalData\Deployments\netrndis.inf_31bf3856ad364e35_6.1.7601.22044_26519f7475a24b9d"
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\ComponentDetect\amd64_netrndis.inf_31bf3856ad364e35_0.0.0.0_none_47bb205b46545074"
REG UNLOAD HKLM\COMPONENTS
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_netrndis.inf_31bf3856ad364e35_none_96fc1fd0e3e73598"
DIR C:\Windows\Servicing\Packages\Package_3_for_KB2719857~31bf3856ad364e35~amd64~~6.1.1.2.cat
DIR C:\Windows\Servicing\Packages\Package_3_for_KB2719857~31bf3856ad364e35~amd64~~6.1.1.2.mum
DIR C:\Windows\winsxs\Manifests\amd64_netrndis.inf_31bf3856ad364e35_6.1.7601.22044_none_26519f7475a24b9d.manifest
 
.

Please check your Installed Updates listing for KB2719857 - is it present? (search on KB2719857 from the box)

 

[ern815]

Here are the details. Thanks!

I have searched for KB2719857 on the box but no results came up.


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\windows\system32>REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONEN
TS
The operation completed successfully.
C:\windows\system32>REG QUERY "HKLM\components\CanonicalData\Deployments\netrndi
s.inf_31bf3856ad364e35_6.1.7601.22044_26519f7475a24b9d"
HKEY_LOCAL_MACHINE\components\CanonicalData\Deployments\netrndis.inf_31bf3856ad3
64e35_6.1.7601.22044_26519f7475a24b9d
appid REG_BINARY 6E6574726E6469732E696E662C2043756C747572653D6E6575747
2616C2C20547970653D6472697665725570646174652C2056657273696F6E3D362E312E373630312
E32323034342C205075626C69634B6579546F6B656E3D333162663338353661643336346533352C2
050726F636573736F724172636869746563747572653D616D6436342C2076657273696F6E53636F7
0653D4E6F6E537853
p!CBS_package_3_for_kb2719857~31bf3856ad364e35~amd64~~6.1.1.2.2719_bab42f358
dbd2a64 REG_BINARY 4D000000010000005061636B6167655F335F666F725F4B423237313
93835377E333162663338353661643336346533357E616D6436347E7E362E312E312E322E3237313
93835372D355F6E65757472616C5F4C445232

C:\windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\ComponentDetect\amd64_netrndis.inf_31bf3856ad364e35_0.0.
0.0_none_47bb205b46545074"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\ComponentDetect\amd64_netrndis.inf_31bf3856ad364e35_0.0.0.0_none_47bb205b
46545074
Package_3_for_KB2719857~31bf3856ad364e35~amd64~~6.1.1.2.2719857-5_neutral_LD
R REG_SZ 6.1.7601.22044@2
Package_3_for_KB2719857~31bf3856ad364e35~amd64~~6.1.1.2.2719857-6_neutral_GD
R REG_SZ 6.1.7601.17887@16
Package_6_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.2807986-11_neutral_L
DR REG_SZ 6.1.7600.21444@2
Package_6_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.2807986-12_neutral_L
DR REG_SZ 6.1.7600.21444@4
Package_6_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.2807986-13_neutral_G
DR REG_SZ 6.1.7600.17233@2
Package_7_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.Trigger_1 REG_SZ
6.1.7600.21444@@2
Package_2_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.2807986-3_neutral_LD
R REG_SZ 6.1.7601.22248@2
Package_2_for_KB2807986~31bf3856ad364e35~amd64~~6.1.1.2.2807986-4_neutral_GD
R REG_SZ 6.1.7601.18076@16

C:\windows\system32>REG UNLOAD HKLM\COMPONENTS
The operation completed successfully.
C:\windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Si
deBySide\Winners\amd64_netrndis.inf_31bf3856ad364e35_none_96fc1fd0e3e73598"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\
amd64_netrndis.inf_31bf3856ad364e35_none_96fc1fd0e3e73598
(Default) REG_SZ 6.1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\
amd64_netrndis.inf_31bf3856ad364e35_none_96fc1fd0e3e73598\6.1
C:\windows\system32>DIR C:\Windows\Servicing\Packages\Package_3_for_KB2719857~31
bf3856ad364e35~amd64~~6.1.1.2.cat
Volume in drive C is S3A5912D001
Volume Serial Number is 5461-260C
Directory of C:\Windows\Servicing\Packages
23/08/2012 07:36 PM 11,246 Package_3_for_KB2719857~31bf3856ad364e35~
amd64~~6.1.1.2.cat
1 File(s) 11,246 bytes
0 Dir(s) 270,950,367,232 bytes free
C:\windows\system32>DIR C:\Windows\Servicing\Packages\Package_3_for_KB2719857~31
bf3856ad364e35~amd64~~6.1.1.2.mum
Volume in drive C is S3A5912D001
Volume Serial Number is 5461-260C
Directory of C:\Windows\Servicing\Packages
23/08/2012 07:31 PM 2,921 Package_3_for_KB2719857~31bf3856ad364e35~
amd64~~6.1.1.2.mum
1 File(s) 2,921 bytes
0 Dir(s) 270,950,367,232 bytes free
C:\windows\system32>DIR C:\Windows\winsxs\Manifests\amd64_netrndis.inf_31bf3856a
d364e35_6.1.7601.22044_none_26519f7475a24b9d.manifest
Volume in drive C is S3A5912D001
Volume Serial Number is 5461-260C
Directory of C:\Windows\winsxs\Manifests
30/01/2013 08:56 PM 3,526 amd64_netrndis.inf_31bf3856ad364e35_6.1.7
601.22044_none_26519f7475a24b9d.manifest
1 File(s) 3,526 bytes
0 Dir(s) 270,950,367,232 bytes free
C:\windows\system32>
C:\windows\system32>.
'.' is not recognized as an internal or external command,
operable program or batch file.
C:\windows\system32>

 

[NoelDP]

Those values are all to be expected - if the update is installed.
It also looks as if there is a later patch for that particular file installed (KB2807986)

The source folder for this update (for reference) is C:\windows\SoftwareDistribution\Download\5fd04df6e0c4ae8b8385d02b9964009c

The failing updates are....

 Line 13846: 2013-03-26 02:09:37:749 1396 df0 Report REPORT EVENT: {9A047F0E-42F3-4C47-B600-AC773939E2F9} 2013-03-26 02:09:33:225+0800 1 198 101 {159C1695-CD85-4095-9576-3E52F3CCC04D} 104 800700b7 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800700b7: Update for Windows 7 for x64-based Systems (KB2719857).
 Line 13847: 2013-03-26 02:09:37:749 1396 df0 Report REPORT EVENT: {0D0AF79F-D4BA-4751-9AA8-11DA66F830B0} 2013-03-26 02:09:33:240+0800 1 198 101 {11795953-6E73-4FB3-95AB-660FB21D9CA2} 201 800f0826 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800f0826: Update for Windows 7 for x64-based Systems (KB2791765).
 Line 13848: 2013-03-26 02:09:37:749 1396 df0 Report REPORT EVENT: {1089E731-B2A9-4638-AC0D-0489FC12699F} 2013-03-26 02:09:33:272+0800 1 198 101 {86B3DD41-E8B4-40AE-840A-77B22C9A9CB6} 201 800f0826 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800f0826: Cumulative Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2809289).
 Line 13849: 2013-03-26 02:09:37:749 1396 df0 Report REPORT EVENT: {A3BA4C29-9591-423A-BEB2-2CC6128B63BC} 2013-03-26 02:09:33:272+0800 1 198 101 {7DA7F340-BAED-4F38-BAEF-9409F65F08AD} 201 800700b7 AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x800700b7: Update for Windows 7 for x64-based Systems (KB2732487).

The only thing I can think of is to see what happens if we attempt to uninstall the KB manually.
BACK UP your data to external storage first!
Once you have a backup, disasters aren't catastrophes


Then, in an Elevated Command Prompt, please run the following command

WUSA /uninstall /kb:2719857

What happens? what error messages do you get? (if any!)

If it proceeds normally, you'll be asked to reboot - do so
Once it's rebooted, wait 10 minutes, then reboot again.
Go back to Windows Update, and do a manual Check for Updates, and attempt to install ONLY the KB2719857 update.
What happens?

 

[ern815]

There is an error message: The update KB2719857 is not installed on this computer.

 

[NoelDP]

OoooKKkkkk!
Time for the heavy guns


Please run the following commands in an Elevated Command Prompt

NET STOP CRYPTSVC
REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
NET START CRYPTSVC

once complete, leave the system alone for at least an hour to rebuild the database, then reboot.
Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.

reboot again, then do a manual check for updates

 

[ern815]

Everything is still the same after I did the commands. I can still find the 6 updates after I check for updates.

 

[NoelDP]

OK


Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

wait 15 minutes, and reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.

Install only the oldest update found (if any)

 

[ern815]

Tried the above method and the same error code appeared.

However, this time the update history list has been deleted.