Solved KB4284826 and KB4284842 fail to install (June monthly rollup)

[loui]

Try as much as I can I just can't get these updates to install error code 80073701 . Help appreciated.
Win 7 64 bit sp1
It seems according to other forums intel processors that don't support sse2 are the culprit! However mine should do. Looks like the full reinstall is coming my way! A cpuid file can be uploaded if necessary.

 

[Snick]

Hi loui,
Welcome to SevenForums!
Please follow Windows Update Posting Instructions so we have info needed to help you. Laptop model, etc. in your specs would help too. No you don't need to do a full reinstall!! Your error code usually indicates SP1 is not installed properly or corrupt.
Do you have unused language packs installed?
Nic

 

[loui]

Hi Thanks for help hope this is what is needed? Acer aspire 5332, celeron(R) dual core cpu T3000 @1.80GHz 1.79GHz, 4 GB ram and language packs would be whats installed with windows I choose English. Error code 80073701. I keep on running into a problem uploading the cbs zip file picture attached

 

[loui]

Just noticed cbs zip file size too big.

 

[Paul Black]

Hi loui, welcome to Seven Forums,

As Snick has pointed out, if you get your system specifications sorted out in your UserCP > Edit System Spec setup it will be easier for members to help you and give you the correct advice.

The tutorial below [Published by Brink and written by CyberZeus] let's you easily see all of your system information, along with the option of making filling out your system specifications here at Seven Forums easier.

How to See Your System Specs with "System Info"

I hope this helps!

 

[loui]

Just done system spec automatically in IE.

 

[loui]

Hi Thanks for help hope this is what is needed? Acer aspire 5332, celeron(R) dual core cpu T3000 @1.80GHz 1.79GHz, 4 GB ram and language packs would be whats installed with windows I choose English. Error code 80073701.

 

[Snick]

System specs
Please run System Update Readiness Tool, post CheckSUR.log windowsupdate.log. CheckSUR.log is located in the CBS folder which is located in C:\

BTW you can delete all the persist logs if you wish, not needed.

Nic

 

[loui]

Think this is right.

 

[Snick]

Yes it is. Great job!


Would you please post WindowsUpdate.log too. Location C:\Windows

One missing cat and corresponding mum file. I'm pretty sure I have them in my repository. I'll check a little later today. Dad having health issue today, not life threatening.

 

[loui]

Hi Hope your dad ok? this the file you want? Cheers

 

[Snick]

Dad and I back from Drs, he is OK Thank you for the log.


Unzip Temp.zip and place Temp folder on your desktop

Click rb: and copy and paste
%WinDir%
into searchbox
click on Windows
copy and paste Temp folder there
Run System Update Readiness Tool again and post CheckSUR.log please
CheckSUR.log is located C:\Windows\Logs
Nic

 

[Snick]

Open elevated CMD
Click rb:
in searchbox type CMD
right-click cmd choose run as administrator
at > copy and paste
wusa /uninstall /KB:976932 /quiet /norestart
at > type exit
click on link below
Win7 Service Pack1 for x64 systems
find Windows 7 Service Pack 1 for x64 systems, should be middle entry. click download and install it. Reboot.
try windows update again. fingers crossed.
Let me know the outcome. It will take me a while to peruse your logs.
Nic

 

[loui]

Hi The System Update Readiness Tool has been running for two hours now no sign of stopping. Unlike yesterday it took less than 30 min! Should I have deleted the old temp folder before starting this? (I haven't deleted it) Thanks Ps Would believe it as soon as I post it installs doh! One more do I type this (wusa /uninstall /KB:976932 /quiet /norestart
at > type exit) then press enter and closs cmd box?

 

[Snick]

Shouldn't have to delete old file in temp surt does that before generating new checksur.log
Yes copy and paste bold text into cmd at >
wusa /uninstall /KB:976932 /quiet /norestart
after it runs you will be at the dos prompt again
>
then either type exit there or click the red x upper right hand corner of cmd window
You can close surt with red x also, if it won't close, right click taskbar, choose start task manager, select surt entry and choose end task
run surt again. Every once in a while surt will hang, why ???

 

[loui]

Hi Bit of a disaster here my laptop got switched because the screen goes black after 15 mins so it was assumed it wasn't being used. Got stuck in windows preparing loop I've sorted that with system restore (dated 3 days ago I think). Should I start the whole process again or from 12 & 13 procedures? Sorry about this.

 

[Snick]

Could be your screen saver initialized and set to none that will give you a black screen. Has happened to me a couple times in the past. Usually moving the mouse, or pressing a key on the keyboard will wake the computer and screen.

Just post #13 if you would please. Make sure you reboot after installing the update, then run surt and post log.
Nic

 

[loui]

Hi How long does this prrocess last and how do I know it's running? Thanks

 

[torchwood]

Hi Loui,

have you used the MS inbuilt disk cleanup tool since installing SP1 ??

Unfortunately if you have then the uninstall of SP1(kb976932) will fail


Roy

 

[loui]

disk cleanup yes I have. Should I type exit in cmd box to stop process?