Kernel power 41 reboots while playing, freeze while switching sessions

[Gktman]

Hi Everybody,

It's been a while since I had a pc which perfectly works. In order to resolve the problem myself, I did some stress tests about the components of my PC with AIDA64. All seems pretty ok except when it comes to graphics. When I test my GPU (1920x1080 + Antialiasing 2x MSAA), my pc end up crashing. It doesn't crash when I test it without the antialiasing.

This is an exemple of the Kernel issue :
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2015-06-28T20:00:41.339205000Z" />
<EventRecordID>621563</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Gk-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

On the other hand, when I want to switch sessions, my mouse and my Keyboard freeze.

Thanks in Advance,
Gktman

PS : The logs are in french, I'm here for the translations

 

[essenbe]

Hello, Gktman and welcome to the forums. You do not have any dump files. Please make sure your computer is configured for Small Mini Dumps http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html. Are you having actual Blue Screens or is your computer just restarting? An Event ID 41 simply means your computer restarted unexpectedly.

Please reinstall your video drivers using this tutorial and install nothing except the Graphics driver and the PhysX driver http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html

Also, please add to your system specs at the bottom left of your last post, your PSU and CPU cooler. Please also add the Mqnufacturer and Model of the components. It helps us to help you. Having them in your system specs also keeps us from having to go hunt for them.

I noticed a couple of errors from your MSI GamingApp.

Also, please open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Let us know if any of those helps any at all.

 

[Gktman]

First, thanks for the quick reply.

I did everything you wanted but it's still crashing. By crashing, I mean the computer is rebooting without showing any blue screen. Nevertheless, windows creates a new critical error on the event, which is the same as the one I copied on my previous post; except for the date.

The scannow could not repair the damaged files. I joined the CBS.log

I made the system crash by stressing the GPU but, with the dumps enabled, I can't manage to obtain a dump.
I hope these new information can help.

Thanks again in advance,
Gktman

 

[essenbe]

Go to Windows Update and in the left column select installed updates and search for KB3022345 and KB3068708. If they are there, uninstall them http://www.sevenforums.com/tutorials/24373-windows-update-uninstall-update.html. Watch for them to come back to be installed. Before they install, uncheck them then right click them and select hide.

After you uninstall those updates, run the sfc scan again.

 

[Gktman]

I ran a few scans after uninstallling those windows updates. I still have damaged files
What should I do next ?

 

[essenbe]

Open an elevated command prompt like you did to run the scan, copy paste this into the command prompt and press enter

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

It will put a sfcdetails.txt on your desktop. Right click it and select send to > compressed zip folder. Upload the zip folder here if it is under 8 MB. If it is over 8 MB upload it to One Drive or Dropbox and make it public and I will try to get someone to look at it.

 

[Gktman]

There you go, Obi-Wan.

Thanks in advance

 

[essenbe]

Hopefully someone will be here soon.

 

[ICIT2LOL]

Hiyya look I am NO expert and if it were me I would run this in safe mode too


http://www.sevenforums.com/tutorials/433-disk-check.html< if necessary include the /f and /r in the command line as per Option2

 

[Gktman]

I don't understand but I can stress my GPU gently without making it resulting in a Kernel error... If someone could explain me why, It would be great
I'll mark it as solved if It's not crashing for the next days.
Thanks Guys !

Edit: Now windows displays errors by telling me the nvidia driver can't respond
Edit 2 : When I want to stress intensly my GPU, the pc reboots with the Kernal error

 

[NoelDP]

With that error your system should be showing as non-genuine as well as any other problems you may have!

 Line 436: 2015-06-29 15:33:26, Info                  CSI    00000339 [SR] Repairing 1 components
 Line 437: 2015-06-29 15:33:26, Info                  CSI    0000033a [SR] Beginning Verify and Repair transaction
 Line 438: 2015-06-29 15:33:26, Info                  CSI    0000033b [SR] Cannot repair member file [l:26{13}]"sppcomapi.dll" of Microsoft-Windows-Security-SPP-UX, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file cannot be checked

This looks almost as if the permissions on the file are wrong - or there is a disk error that affects that file only.


Please open an Elevated Command Prompt, and run the following commands...

DIR C:\Windows\System32\sppcomapi.dll /S
ICACLS C:\Windows\System32\sppcomapi.dll
ATTRIB C:\Windows\System32\sppcomapi.dll

post the results...

Here are some instructions to make lifeeasier

1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs,Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.

2) To run the commands easier, highlight the block of commands, and right-click on thehighlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.

3) To copy the results... click on the Black/White icon in the top left, and select Edit...'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[Gktman]

Hello,

I did the action yesterday, and I didn't have any crash so far.
I continue testing

Thanks again all

 

[essenbe]

Why didn't you post the results, as you were asked to?

 

[Gktman]

The console displayed that the file has been repaired

 

[NoelDP]

There was NOTHING in the commands I posted that would or could have changed anything - they were simply for diagnostics.

PLEASE POST THE RESULTS.

 

[Gktman]

There you go

 

[NoelDP]

You have a 'Everybody/DENY' permission set on that file - and probably others as well.
The file is also missing the TrustedInstaller permissions required - and this may well indicate that the permissions on the System32 folder are incorrect, and the system will be incapable of updating properly.

I need to see a full copy of the report produced by the MGADiag tool

(download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012)

Once saved, run the tool.

Click on the Continue button, which will produce the report.

To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!

How to tell - Hardware

 

[Gktman]

Hello,

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-TMVMJ-BBMRX-3MBMV
Windows Product Key Hash: 55n8g6xdzhe4AOWhmTzdzQoLfa4=
Windows Product ID: 00426-292-0000007-85598
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {88FCBE6E-524F-455A-A72F-04A53333EB4D}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate (x64)
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Professional Plus 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\sppcomapi.dll[Hr = 0x80070005]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{88FCBE6E-524F-455A-A72F-04A53333EB4D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3MBMV</PKey><PID>00426-292-0000007-85598</PID><PIDType>5</PIDType><SID>S-1-5-21-4014422596-2073549922-1558044346</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7798</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.9</Version><SMBIOSVersion major="2" minor="7"/><Date>20130930000000.000000+000</Date></BIOS><HWID>04D53307018400FE</HWID><UserLCID>040C</UserLCID><SystemLCID>040C</SystemLCID><TimeZone>Paris, Madrid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89409-707-1528066-65766</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Version du service de licences logicielles*: 6.1.7601.17514

Nom*: Windows(R) 7, Ultimate edition
Description : Windows Operating System - Windows(R) 7, RETAIL channel
ID d’activation*: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
ID d’application*: 55c92734-d682-4d71-983e-d6ec3f16059f
PID étendu*: 00426-00170-292-000000-00-1036-7601.0000-3442014
Identificateur d’installation*: 005133196566282295654973283434568602770022721924520910
URL du certificat du processeur : SpcService Web Service
URL du certificat de l’ordinateur : RacService Web Service
URL de licence d’utilisation : UseLicenseService Web Service
URL du certificat de clé de produit*: PkcService Web Service
Clé de produit partielle*: 3MBMV
Statut de la licence : notification
Raison de la notification : 0xC004F009 (la période de grâce a expiré).
Nombre de réinitialisations de Windows restant*: 3
Heure approuvée*: 05/07/2015 02:06:18

Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000002800
Event Time Stamp: 6:30:2015 22:06
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui


HWID Data-->
HWID Hash Current: OAAAAAIAAgABAAEAAQAEAAAAAgABAAEAHKIsIMsj7tgSwmyDdqOO48FYrPHc4Z8Nfw3ismBjLnM=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl
SSDT Intel_ AoacTabl

I lost my product key with my CD.

Have a day/night !

 

[NoelDP]

The installed Key is the Default Key for Windows 7 Ultimate - and can NEVER be activated.
Someone has obviously attempted to work around activation and validation requirements by hacking individual files and permissions.
If you don't have a legitimate Product Key you have no license to use Windows - and your only option is to purchase a new Windows installation and clean install that.