Kernel Power Event 41

[Kraminka]

Hello,

My PC randomly and abruptly restarts, giving me a Kernel Power Event 41.
It has been happening almost as long as I've had the PC.
I could be browsing the web or playing a game, when the screen turns black and after about 3 seconds, the motherboard screen appears.

Although I have unticked "Automatically Restart", it still does the same thing.

Something to note is that at a time very close to the Kernel Power Event 41 is an Event ID 219_Windows Kernel PNP. When I was installing everything back when I built the PC, the NEC USB3 Driver failed to install properly.

Here is the Event Data for the Kernel Power Event 41:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-01-16T06:21:02.635223000Z" />
<EventRecordID>95918</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Vengance</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Here is the Event Data for the Event ID 219_Windows Kernel PNP:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
<EventID>219</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>212</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2012-01-16T06:21:07.533631600Z" />
<EventRecordID>95920</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="52" />
<Channel>System</Channel>
<Computer>Vengance</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="DriverNameLength">62</Data>
<Data Name="DriverName">PCI\VEN_1033&DEV_0194&SUBSYS_50071458&REV_04\4&115a8633&0&0010</Data>
<Data Name="Status">3221226536</Data>
<Data Name="FailureNameLength">16</Data>
<Data Name="FailureName">\Driver\nusb3xhc</Data>
<Data Name="Version">0</Data>
</EventData>
</Event>

Here are my system specs:

Intel i7 950 (Stock heatsink)
Gigabyte GA-X58A-UD3R Motherboard
Kingston HyperX KHX1600C9D3T1K3/6GX (3x2GB) DDR3
Sapphire Radeon HD 6850
Western Digital Caviar Blue 500GB WD5000AAKX (OS is on this one)
Western Digital Caviar Blue 1TB WD10EALX
Lite-On IHAS324 24x DVDRW
Corsair HX-850 Power Supply

Nothing is overclocked.

I've also run the Windows Memory Diagnostic which has found no errors.

This one is beyond my experience in computing.

Best Regards,

Kraminka

 

[JMH]

Hi there,

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[Kraminka]

The Minidump folder doesn't appear to exist.

Is it a hidden folder?

 

[zigzag3143]

The Minidump folder doesn't appear to exist.

Is it a hidden folder?

The DMP can be located in a few places have you searched for *.DMP?


BTW event ID 41 task 63 simply means the machine was not shut down cleanly

May be Related to nusb3xhc.sys USB 3.0 Host Controller Driver from NEC Electronics Corporation. I would update that with newest just in case.

 

[Kraminka]

The Minidump folder doesn't appear to exist.

Is it a hidden folder?

The DMP can be located in a few places have you searched for *.DMP?


BTW event ID 41 task 63 simply means the machine was not shut down cleanly

May be Related to nusb3xhc.sys USB 3.0 Host Controller Driver from NEC Electronics Corporation. I would update that with newest just in case.

Yeah, I've searched for .DMP, but nothing related came up.

I do know that ID 41 task 63 means that it wasn't shut down cleanly, as mentioned in my first post; the screen randomly goes black and the motherboard screen will pop up after about 3 seconds. I'd like to know what's causing it.

 

[zigzag3143]

The Minidump folder doesn't appear to exist.

Is it a hidden folder?

The DMP can be located in a few places have you searched for *.DMP?


BTW event ID 41 task 63 simply means the machine was not shut down cleanly

May be Related to nusb3xhc.sys USB 3.0 Host Controller Driver from NEC Electronics Corporation. I would update that with newest just in case.

Yeah, I've searched for .DMP, but nothing related came up.

I do know that ID 41 task 63 means that it wasn't shut down cleanly, as mentioned in my first post; the screen randomly goes black and the motherboard screen will pop up after about 3 seconds. I'd like to know what's causing it.

Are DMP files enabled in control panel as described in the previous post?

If so, these are a few things that can prevent dmps from being written

No page files, page file smaller than ram, page file on a different HD than the OS

I would try re-installing the USB driver.

 

[Kraminka]

I tried updating the driver, doing so froze my PC.
I had to turn it off. Upon going back into device manager, the new Renesas Electronics USB 3.0 Host Controller has been installed and the NEC driver was still there so I've uninstalled that one.

 

[zigzag3143]

I tried updating the driver, doing so froze my PC.
I had to turn it off. Upon going back into device manager, the new Renesas Electronics USB 3.0 Host Controller has been installed and the NEC driver was still there so I've uninstalled that one.

Let us know how it is going

 

[Kraminka]

So far I haven't had a restart since updating the driver, but it could be a while before I do get another restart.
When I do I'll be sure to post.

 

[zigzag3143]

So far I haven't had a restart since updating the driver, but it could be a while before I do get another restart.
When I do I'll be sure to post.

You mean "if" you do

 

[Kraminka]

Yes, good point.

 

[zigzag3143]

Yes, good point.

Fingers crossed. Good luck

 

[Kraminka]

Hello again, I honestly thought I had solved the issue. But I have just had another Restart.
In the Event Viewer was another Event 41, Kernel-Power.

I'm lost on this one.

What do you suggest I do?

Edit: I found an unknown device in the Device Manger which by the description was the NEC USB3.
I disabled then uninstalled it. Then scanned for hardware changes and it was back.

Another edit: Re-installed Renesas Usb3 Driver, that removed the unkown device.

 

[writhziden]

Post back if you continue to have problems after re-installing the USB-3 driver. Best wishes!

 

[Kraminka]

Another random restart; the same as all the others.

 

[writhziden]

Do the following steps to check for viruses, software, or hardware related problems. Post back after each step and proceed to the next step if stability has not improved.

• Scan for viruses with a full scan using the free version (do not start the trial) of Malwarebytes : Free anti-malware, anti-virus and spyware removal download and see the http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627 for better security steps and scanning tools.
  
  
  
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
  
  
  
• Download and install the appropriate version of HWINFO: HWiNFO32 for 32-bit Windows 7 or HWiNFO64 for 64-bit Windows 7 to check hardware temperatures by running in sensor-only mode. Start logging the temperature through sensor-only mode when the computer first starts, and let it run during stress or until a crash occurs.
  
  Save the CSV file in a place you will remember, and then compress the CSV file to a zip file and upload to here for us to analyze by following the steps in http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html.
  
  
  
• Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory.
  
  
  
• Run http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
  
  
  
• Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
  
  If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
  Once these steps have been followed, it is safe to remove and replace components within your computer.

 

[Kraminka]

Started scanning with Malwarebytes and about 5 minutes in, another restart.
I'm not sure whether Malwarebytes had anything to do with it.

I'll try scanning again.

 

[Kraminka]

Yet another restart. The scan was further in this time.

 

[writhziden]

Are you scanning in normal mode or safe mode? If normal mode, try http://www.sevenforums.com/tutorials/69585-safe-mode.html

 

[Kraminka]

Okay, sorry about the delayed response; I've been inundated with homework.
Anyway, I performed a full scan while in safe mode which found no malicious items.

On to the clean start-up I suppose.