KMS verification on MAK software

dlc41 · Jun 3, 2014

Not sure this is the right forum. Running VL MAK software however Event View shows Windows running Office Software License Check every time Word 2010 is opened.

Code:

Log Name: Application
Source: Office Software Protection Platform Service
Date: 6/3/2014 10:50:26 AM
Event ID: 1003
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: DAD-LAPTOP
Description:
The Software Protection service has completed licensing status check.
Application Id=59a52881-a989-479d-af46-f275c6370663
Licensing Status=
1: 191301d3-a579-428c-b0c7-d7988500f9e3, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
2: 6f327760-8c5c-417c-9b61-836a98287e0c, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
3: fdf3ecb9-b56f-43b2-a9b8-1b48b6bae1a7, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 30 0 msft:rm/algorithm/hwid/4.0 0x00000000 0)(?)(?)(?)])(1 )(2 )]
 
Event Xml:
<Event xmlns="[URL]http://schemas.microsoft.com/win/2004/08/events/event[/URL]">
<System>
<Provider Name="Office Software Protection Platform Service" />
<EventID Qualifiers="16384">1003</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-06-03T16:50:26.000000000Z" />
<EventRecordID>195354</EventRecordID>
<Channel>Application</Channel>
<Computer>DAD-LAPTOP</Computer>
<Security />
</System>
<EventData>
<Data>59a52881-a989-479d-af46-f275c6370663</Data>
<Data>
1: 191301d3-a579-428c-b0c7-d7988500f9e3, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
2: 6f327760-8c5c-417c-9b61-836a98287e0c, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
3: fdf3ecb9-b56f-43b2-a9b8-1b48b6bae1a7, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 30 0 msft:rm/algorithm/hwid/4.0 0x00000000 0)(?)(?)(?)])(1 )(2 )]
</Data>
</EventData>
</Event>

NoelDP · Jun 3, 2014

From the looks of that, you may have some serious problems...

Please follow this tutorial and post an MGADiag report - then we can see what the problem is.

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

Also

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

dlc41 · Jun 3, 2014

The issue isn't with Windows Activation nor Office. When ever Word is opened it tries to verify with a KMS server. The license is for MAK. OS is Win 7 Ultimate 64Bit (UPGRADED From Home Premium), Office is 2010 Professional Plus with an MAK License. Everything says it is activated with no problems.

Here is the Windows

Code:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-93RFR-DHG7Y-D2D9W
Windows Product Key Hash: BOLFWQT+qj8IHNY+C8xW1sEVIlI=
Windows Product ID: 00426-104-0367311-85579
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {C3C120EA-816B-4EC0-96CB-CAC14B63E6E8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{C3C120EA-816B-4EC0-96CB-CAC14B63E6E8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-D2D9W</PKey><PID>00426-104-0367311-85579</PID><PIDType>5</PIDType><SID>S-1-5-21-311956580-968496488-3650162063</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="6"/><Date>20100831000000.000000+000</Date></BIOS><HWID>B1003907018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00170-104-036731-01-1033-7600.0000-1152010
Installation ID: 003864378511738926275332658933254473496471367355549060
Processor Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88338[/URL]
Machine Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88339[/URL]
Use License URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88341[/URL]
Product Key Certificate URL: [URL]http://go.microsoft.com/fwlink/?LinkID=88340[/URL]
Partial Product Key: D2D9W
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/3/2014 3:35:37 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:11:2014 22:01
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
 
HWID Data-->
HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GE0rQLfCJ/2ZwhuznAyopRyPlxcXQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSINV TOSINV00
FACP TOSINV TOSINV00
HPET TOSINV TOSINV00
BOOT TOSINV TOSINV00
MCFG TOSINV TOSINV00
WDAT INTEL Calpella
ASF! TOSINV TOSINV00
SLIC TOSINV TOSINV00
SSDT INTEL SataAhci
ASPT INTEL Calpella
SSDT INTEL SataAhci

Don't have a COA since for Office since it is VL.

NoelDP · Jun 3, 2014

Hmm - I was hoping to see something of the KMSis the MGADiag report - but being Office 2010, it's completely invisible to it (MGADiag sees only OXP, O2k3 and O2k7).
I was in rather a hurry (posting while the boss's back was turned) so didn't read your post in the depth it deserved - sorry.

As far as I can tell from your Event log entry, the installed license is an MAK one, and properly activated.

SO - the question then becomes why is the Word startup check saying otherwise?

Is it only Word that causes this problem?
Have you tried using Office's Repair option in Programs & Features > Uninstall/Change??
Has it always done this? - if not, when did it change? Have you tried a System Restore?

dlc41 · Jun 3, 2014

To be honest don't know how long it's been happening. Tried the repair and even reactivated. I was working on the issue http://www.sevenforums.com/browsers-mail/333546-word-hyperlink-kills-connection-certian-website.html and going through the event log to see if there were any errors for it when I found this one. Not sure if one is related to the other or not but now trying to solve 2 issues

LOL

All the office applications do it, Word, Excel, Power Point and Outlook

Layback Bear · Jun 3, 2014

Just a little time saver for my friend Noel.
http://www.sevenforums.com/browsers-mail/333546-word-hyperlink-kills-connection-certian-website.html

NoelDP · Jun 4, 2014

(Thanks, Bear!)

Since KMS activation requires a connection to a private server it's possible that either proxy or firewall settings are the issue.
Maybe the full event logs would give us a clue.

Open Event Viewer
click on the Windows logs entry in the left pane to expand it.
Now click on the Application entry - wait while it loads.
Click on 'File' in the menu bar and select Save...
Save the file as Appevt.evtx
Repeat for the System log
then zip both, and upload them.

dlc41 · Jun 4, 2014

Here's the event logs

NoelDP · Jun 4, 2014

I can't really see anything too badly amiss there at all.

One possibly worrying thing though is the system time - please check that your Region, Locale, and time/date settings are correct. (I may just be reading the logs wrong - so don't worry too much about it!)

I have to admit to avoiding Office activation problems when possible - they are a law unto themselves.

You may find more knowledgeable people in the MS forums at Office - Microsoft Community

I'll see if I can find anything out.

KMS verification on MAK software

dlc41

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